Our Team

Stephanie Hertz

Marketing Director

Stephanie Hertz joined the Warwick Forest community in October 2020 as the Marketing Manager. In May of 2021, she accepted the role of Director of Marketing. Stephanie is a graduate of the College of William & Mary with a Bachelor of Arts in Psychology and Elementary Education and a Master of Arts in Education with emphasis in Curriculum Development and Instruction for Gifted Education and is currently working toward her MBA. With over 20 years of sales and marketing experience, Stephanie loves meeting new people and helping them find their perfect new home at Warwick Forest. While originally from South Carolina, she lived all over the US while her father was in the Air Force and moved to Virginia in 1993. Stephanie enjoys spending time with her family and friends, relaxing on the beach, and working on her various artistic ventures.

Jess Booker

Marketing Manager

Jess Booker joined the Warwick Forest community in May 2024 as the Marketing Manager. Not new to Riverside, Jess began her career as a CNA at Riverside Lifelong Health and Rehabilitation – Mathews. As a graduate of Old Dominion University, Jess earned a Bachelor of Arts in Communication with an emphasis in digital media, as well as a minor in journalism. For over a decade, she has enjoyed her career in marketing and sales, a rewarding profession that fosters her continued growth and development. Jess is excited to return to lifelong health and is passionate about helping people find the right solutions and resources to maintain active and enriching lifestyles as they age. A Virginia native, Jess and her family enjoy spending time outdoors and volunteering in their local community.

Justin Thomason

Marketing Coordinator

Justin Thomason joined Warwick Forest as the Marketing Coordinator in January of 2023. Not new to Riverside Health System, he spent three years working at Riverside Regional Medical Center while completing his education. Justin is a two-time graduate of Southern New Hampshire University where he majored in public relations with a minor in psychology before getting his master's degree in new media and marketing. Outside of work Justin likes to read and spend time with his loved ones.

Randy Retan

Facilities Director

Randy Retan joined the Warwick Forest team as the Facilities Director in May 2023, but has been working for Riverside Health System in a similar capacity since 2020. Prior to Riverside, he devoted 14 years to a larger retirement community in Williamsburg, VA. Originally from Michigan, Randy holds a Doctor of Chiropractic degree from Life University, completed his pre-med studies at Wayne State University, and received his Facilities Engineering Management certificate from North Carolina State University. When not working, he enjoys outdoor sports, travelling, and spending time with his family.

Marvin Green

Food and Nutrition Services Director

Marvin joined Warwick Forest in December of 2022 as the Food and Nutrition Services Director. Prior to this, he worked for two other Riverside facilities, as the Food and Nutrition Services Director for Riverside Lifelong Health and Rehabilitation Warwick Forest and as the Director of Dietary Services for Riverside Sanders.

Marvin started his career with Riverside Health System September 2013 as the Dining Operations Manager here at Warwick Forest however, his desire, passion, leadership, and experience for the food service industry spans over 3 decades. Before coming to Riverside, Marvin worked in the chain restaurant industry for over 20 years, starting with Chi Chi’s Mexican Restaurant, working his way to General Manager prior to the company going out of business. Marvin continued his career in the private sector working as the sales and service manager with Seasons Café in Williamsburg, Virginia, capping his chain restaurant experience with Olive Gardens holding several positions as culinary manager, service manager, and sales manager.

Marvin currently serves in The United States Army Reserves, with 36 years of service (Active and Reserve Duty), Marvin has served in multiple leadership positions stateside, as well as overseas in Kuwait, and Iraq. Marvin’s leadership experience includes positions held as Senior Non-Commissioned Officer In-Charge at an Iraqi Regional Training Center, Iraq, U. S. Army Drill Sergeant, and Battalion Command Sergeant Major. His current position is Staff Sergeant Major with U. S. Army Training and Doctrine (TRADOC).

Marvin attended Johnson and Wales University where he received his Associates Degree in Culinary Arts, and Excelsior College where he received his bachelor’s degree in business management. He is also a graduate of the United States Army Sergeants Major Academy.

Brigitte Jones

Resident Services Director

Brigitte Jones first began her career in retirement living in 1989 and came to Warwick Forest in 1998. Brigitte started as an office manager where she wore many hats but quickly grew to become the Resident Services Director. She is an alumnus of Christopher Newport University where she graduated with a degree in business and a minor in psychology.  Brigitte loves working with residents to create and maintain an exceptional community and prides herself on the many relationships that she has made along the way. Brigette was born in Frankfurt, Germany where her father was stationed and lived there until she was three years old. Eventually his orders sent him to Ft. Eustis, and she has been a part of our local community ever since. Brigitte loves working out, watching movies and spending time with her family, especially her granddaughter. 

Tracy Tyler

Assisted Living Administrator

Tracy Tyler has dedicated her career to the service of others.  For more than 20 years she has led her teams through organizational change to improve operations and deliver the highest levels of customer satisfaction. Since 2019, Tracy has served as the Administrator of Assisted Living at Warwick Forest Retirement Community.  She has responsibility for the daily assisted living and memory care operations which includes the oversight and coordination of the services received by those who currently call or will call Warwick Forest their home.

Prior to joining Warwick Forest, Tracy Tyler spent the first part of her career as a Director of Resident Care, providing oversight and guidance to various nursing teams. Tracy also served as Regional Director of Clinical Operations, where she provided operational support for over 11 senior living communities.  Tracy lives in James City County with her young son, Jabriel.