Contact Us

To amend your medical record, complete the request to amend PHI and mail this form directly to:

Attention: Privacy Officer
Health Information Management Services
12420 Warwick Blvd., Suite 7C
Newport News, VA 23606

All requests to amend your medical record should be sent to the address above regardless of the Riverside location where you received treatment.

For other requests, find the facility where you were treated from the list below:

Health Information Management Services
12420 Warwick Blvd., Suite 7C
Newport News, VA 23606
Telephone: 757-594-2171 Option 4
Fax: 757-594-3235

Health Information Management Services
Riverside Doctors' Hospital Williamsburg
1500 Commonwealth Ave.
Williamsburg, VA 23185
Telephone: 757-594-2171 Option 4
Fax: 757-903-2145

Health Information Management Services
Riverside Shore Memorial Hospital
20480 Market St.
Onancock, VA 23417
Telephone: 757-594-2171 Option 4
Fax: 757-789-0624

Health Information Management Services
Riverside Smithfield MOB
19339 Benn’s Grant Blvd.
Smithfield, VA 23430
Telephone: 757-594-2171 Option 4
FAX: 757-279-6048

Health Information Management Services
Riverside Walter Reed Hospital
7519 Hospital Drive
Gloucester, VA 23061
Telephone: 757-594-2171 Option 4
Fax: 804-693-8813

• View accepted insurance plans.
• Contact our billing team by calling 1-800-621-7677 or sending a message through Riverside MyChart:

1. Log in to MyChart.
2. Select Messaging.
3. Choose Get help with a billing question.

• Office hours: Monday through Friday, 8 a.m. to 5 p.m.
• Need help after hours? Email [email protected].
• Learn about Financial Assistance to see eligibility requirements and available support programs.

If you have questions or need more information, please call our information hotline at 757-534-5627.

A registered nurse specially trained in telephone triage will answer your symptom-based questions and, if needed, refer you to a physician for treatment. Riverside Nurse also provides general health information and Riverside physician and service referrals. Call 1-800-675-6368.

Do you have questions about MyChart? If so, please complete the form below and submit click submit to send to our MyChart team.

Would you like to share a patient care compliment or concern? If so, please complete the form below and submit click submit to send to our Patient Advocate team.

Our team members go above and beyond every day, and we recognize these efforts through our Champions of Caring program. Click here to nominate someone.

To receive a copy of your medical records, choose from the options below:

• Conveniently request and receive your Riverside medical records through the online portal: Release to MyChart (free of charge when requested through the portal).
• Complete the release of information form; then send a copy of a photo ID by mail or fax to a facility listed below, or email to [email protected].

Health Information Management Services
12420 Warwick Blvd., Suite 7C
Newport News, VA 23606
Telephone: 757-594-2171
Fax: 757-594-2039

Our form is available in three languages.

• English
• Spanish
• Haitian

There may be a charge for records where regulations apply. If you have further questions about your medical records or health information, please contact us at the phone number listed for the facility where your service was provided.

Riverside College of Health Sciences offers a hands-on, student-centered education that prepares you to thrive in healthcare. Connect with RCHS by completing the form below and submit click submit to send to our MyChart team.

Riverside Senior Care Navigation is a free service that can provide you and your loved ones with the information to help you make informed decisions. Our Senior Care Navigators provide information and referrals based on your specific needs. Contact one of our navigators at tel:757-856-7030.