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Riverside Doctors’ Hospital Williamsburg Earns Top Spot in Patient Satisfaction Survey

January 11, 2019
 Riverside Doctors Hospital Williamsburg

In a statewide report released this month by Virginia Health Information, patients rated Riverside Doctors’ Hospital Williamsburg as the top hospital in the state for patient satisfaction, exceeding state and national averages by double digit percentages.

Score data was sourced from a Hospital Consumer Assessment of Healthcare Providers and Systems survey conducted in 2017 by the Centers for Medicare & Medicaid Services.

“We are extremely proud of these results as it comes directly from the patients we care for and reflects the teamwork and high-quality care provided at Riverside Doctors’ Hospital Williamsburg,” said Adria Vanhoozier, Vice President/Administrator of the hospital. “It also underscores our team’s unwavering commitment to the Riverside Health System mission of caring for others as we would care for those we love.”

Virginia Health Information is a nonprofit organization that businesses, consumers, the Commonwealth of Virginia and health insurance companies go to for health information. The organization publishes a variety of reports and consumer guides on health insurance, hospitals, nursing facilities, physicians and other topics.

In the latest patient satisfaction survey report, Riverside Doctors’ Hospital Williamsburg received the highest scores of any facility in the state on both questions asked of survey respondents, including how they rate their hospital stay overall and if they would recommend the facility to others.

Some 85 percent of respondents gave Riverside Doctors’ Hospital Williamsburg the highest rating of a nine or 10 on a 10-point scale. An even greater number – 87 percent – of respondents gave the hospital their highest recommendation – “yes, definitely” – when asked if they would suggest the hospital to others.

It was also the second year in a row that Riverside Doctors’ Hospital Williamsburg scored higher than 80 percent on both survey questions.

“Across every department at Riverside Doctors’ Hospital Williamsburg are teams of professionals that have a true passion for world-class service and patient care, and these survey findings confirm precisely that,” said Dr. James W. McCorry, Riverside Doctors’ Hospital Williamsburg Service Line Chief and Emergency Department Medical Director.

Since opening in May 2013, Riverside Doctors’ Hospital Williamsburg has remained a crowning achievement in Riverside’s commitment to serving Williamsburg and surrounding areas. The hospital, which includes 40 private patient rooms and a full-service emergency department, is a Certified Primary Stroke Center and has NICHE Exemplar Status, a commitment to the highest quality care of older adults.

In 2017, Riverside Doctors’ Hospital Williamsburg earned the 2017 QUEST Award for High-Value Healthcare from Premier Inc., a leading healthcare improvement company, for providing outstanding patient care. Doctors’ Hospital was only one of six hospitals nationwide that received the award for achieving top performance in all six of the areas measured in Premier’s nationally-acclaimed QUEST collaborative, including cost and efficiency, evidence-based care, mortality, safety, patient and family engagement and appropriate hospital use.

For more information, visit riversideonline.com/RDHW.