Patients have a right to voice concerns regarding their care. Please ask any member of your care team for any help you require to promptly resolve your concerns. You may also ask to speak to the patient advocate or complete a Contact Us form at riversideonline.com.
Additional communication options
You may also use our special Caring Connection telephone numbers to voice concerns regarding care:- Regional Medical Center - 757-594-2116
- Walter Reed Hospital - 804-693-8800 x 345
- Rehabilitation Institute - 757-928-8005
- Shore Memorial Hospital - 757-302-2100, ask for Patient Advocate
- Hampton Roads Specialty Hospital - 757-534-5000, option 5
- Doctors' Hospital Williamsburg - 757-585-2016
You can also Contact Us.
Conflicts
Conflicts regarding admission, treatment or discharge that arise between the hospital and any patient or guardian — either in writing or verbal — and not promptly resolved in the above manner shall be resolved and enforced through the following procedure:- Conflicts shall be brought to the attention of the appropriate department head or clinical director who shall serve as the focal point representing the hospital in resolution.
- The attending physician shall be notified immediately of significant conflict and will be given every opportunity to participate in resolutions.
- Questions of a legal nature, such as emancipation, will be referred to Risk Management for clarification or management of a legal decision.
- Unresolved management issues will be referred to the administrator of the department involved or the administrator on duty.
- In those cases where conflict persists or the case itself presents ethical concerns, an ethics consultation can be called. Consultations may be requested at any time by any member of the health care team, patient or patient’s designated decision-makers by contacting the facility patient advocate and requesting an ethics consult.
- Every effort shall be undertaken to continue contact with the patient or their family by the same hospital representative, and the rights of the patient shall be preserved and enforced in every case.
If you have concerns or complaints that were not addressed, you may report them to:
Office of Licensure and Certification
- Phone: 1-800-955-1819
- Fax: 1-900-527-4503
- Mail: Complaint Intake, Office of Licensure and Certification, Virginia Department of Health, 9960 Mayland Drive, Suite 401, Richmond, VA 23233-1463
- Online: www.vdh.virginia.gov
DNV Healthcare
- Phone: 1-866-496-9674
- Fax: 1-281-870-4818
- Mail: DNV Healthcare USA Inc., 4435 Aicholtz Road, Suite 900, Cincinnati, OH 45245; Attn: Hospital Complaints
- Online: dnvcert.com/glhealthcare, click the Submit Complaint link
- Email: [email protected]
Patients and their legally authorized representatives also have the right to seek review by the CMS Quality Improvement Organization (QIO), Livanta, for quality-of-care concerns. Contact the QIO at 1-888-396-4646 or 1-888-985-2660 (TTY).