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Riverside Health System Launches New Website

March 30, 2021
New website on various devices

Launched today, www.riversideonline.com has been redesigned to better meet the needs of the coastal Virginia community. Over the past few years and increasingly since COVID-19, consumers have been looking for informative, easy-to-use ways to find health information and services.

 

“Our philosophy is always to deliver the best possible customer experience,” said Eileen Varnson, vice president of marketing and communications at Riverside Health System. “We’ve organized the new site around the needs of consumers: what they’re looking for and how they look for it. We wanted our website to reflect Riverside’s mission and vision, and to provide the same level of support as our team that interacts with patients every day.”

 

The new site makes it possible for consumers to:

  • Easily find care, from finding a doctor or location to booking an appointment online;
  • Quickly access the things they need most on any device, like wait times, classes and events, our blog and the patient portal;
  • Find out what individual costs might be; and
  • Learn about our services that support health and wellness.

Riverside has been proactive in providing digital health solutions like the Symptom Checker and Cost Estimator tool prior to the pandemic, and this will remain a strategic initiative for the organization to better support the community. COVID-19 has accelerated patient adoption of online tools, and this new website will provide a more meaningful and engaging digital experience for current and potential patients.

 

“This has been a rewarding effort, but it’s just the beginning,” Varnson said. “We look forward to continuing to provide the best experience across our region both digitally and in person, before, during and after care.”