Riverside will adopt a two-factor login process to protect remote access to our network. This will be in place soon. We are working with a vendor partner called Duo Security to make these changes. No steps need to be taken now, but we want to make sure everyone knows this is coming.

Two-factor login means that after supplying your username and password, there would be an additional step to verify your identity. This would involve Duo generating a unique code that would be sent to your cell phone, smart phone, tablet or landline. This is important because 82 percent of security breaches involve compromised credentials.

Look for more updates soon. Learn more by launching the Duo user guide, or reviewing our FAQs below.

What is two-factor login?
Two-factor login (also known as multi-factor authentication) provides an extra layer of security by requiring a user to verify their identity after providing their username and password. This would involve generating a unique code that would be sent to something the user has physical access to, such as a cell phone, smart phone, tablet or landline. This prevents anyone but the user from logging in, even if they know the user’s username and password. 

Who will this affect?
Two-factor login will impact all users who access the network remotely, including employees, providers and others who have a business relationship with Riverside. It does not impact patients. 
Will this change how I log in?
Two-factor login with Duo will not replace or require you to change your username and password. Think of it as a layer of security added to your existing login method. When logging in, you will still enter your username and password. After inputting that information, you will be required to complete a method of second-factor authentication. As a reminder, two-factor login will only come into play when you are logging in from outside of the network (such as from home).
Why are we implementing two-factor login?
According to a recent international report, 82 percent of security breaches involve compromised credentials. Two-Factor Login provides additional assurance that data is only accessed by authorized users. Enforcing two-factor login across the organization will strengthen our network security and protect the systems you access.

Who should I contact if I have questions?
Please call 757-534-7100