Navigating COVID-19

Riverside monitors COVID-19 data trends in our facilities and communities daily and may update the guidelines as needed to provide safe care for everyone. We appreciate your support in advance for helping us keep our patients, visitors, and team members safe while also encouraging families and friends to support the healing process.

Designated Support Person

Virginia state law requires all hospitals (except long-term acute care and specialty rehabilitation), ambulatory surgical centers, and hospice facilities to allow a person with a disability who requires support and assistance due to the disability to be accompanied by a designated support person when health care services are being provided. If services last more than 24 hours, the patient may designate more than one designated support person to accompany the patient at different times throughout the stay.

For purposes of the law, person with a disability means a person who, prior to admission to a medical facility, had a physical, sensory, mental, or emotional impairment that substantially limits one or more activities of daily living or has a record of such impairment.

A patient with a disability, who requires support and assistance due to the disability, may elect to be accompanied by a designated support person during an admission. Such designated support person may be required to comply with all reasonable requirements of our facility, and be restricted to specific areas of the premises, to protect health and safety. Our facility may request documentation indicating that a patient has a disability or perform an objective assessment if no documentation is provided.

Effective May 2, 2022

COVID-19 Visitation Updates

Riverside monitors COVID-19 data trends in our facilities and communities daily and may update the guidelines as needed to provide safe care for everyone. We appreciate your support in advance for helping us keep our patients, visitors, and team members safe while also encouraging families and friends to support the healing process. Find out what patients, care partners and guests need to know at your hospital:

Riverside Regional Medical Center

Riverside Doctors Hospital Williamsburg

Riverside Walter Reed Hospital

Riverside Shore Memorial Hospital

Riverside Medical Group appointments

Updated as of April 29, 2022 

For the safety of our patients and team members:

  • Masking is mandatory. Your appointment will need to be rescheduled if you do not wear a mask.
  • Seating remains limited due to social distancing.
  • If a caregiver or family member accompanies you, he or she may be asked to wait outside.

As always, a provider may request the visitor to wait outside during an exam or testing if necessary for patient safety.

Thank you for your understanding and consideration to our providers, team members and fellow patients.

Riverside Behavioral Health

Updated as of May 2, 2022

Riverside values our patients’ families and loved ones and understand the role they play in the patient’s healing and overall well-being. Our visitation guidelines balance the needs of our patients, care partners and our team members. We have recently updated our visitation policy to include:

  • Virtual visits are available. Please call 757-827-1001 to schedule.
  • Visitation is limited to 2 loved ones.
  • Visitation must be scheduled in advance. Please call 757-827-1001 to schedule.
  • Visitation is limited to 45 minutes.
  • NO VISITATION for COVID-positive patients or patients being assessed for COVID.
  • Visitor may be screened at the time of entry. The screeners will log each visitor’s name, phone number, screening information, and room visited.
  • Visitors must wear a mask at all times, including in the visiting area room. Visitors should bring their own mask. If a visitor chooses not to wear a mask or not to comply with all visitation guidelines, they will be asked to leave immediately.
  • Visitor must comply with social distancing requirements.
  • Visitor must stay in the visitation area only. No visitors will be allowed to stand at the nurses’ desk or in the hallways, or travel in and out of the facility (out to smoke etc.).
  • All visitors must enter through the main entrance.

Visitation at Lifelong Health Nursing & Assisted Living Facilities

Updated as of May 2, 2022

We are happy to welcome visitors to our facility. Visitation can occur at any time if the core principles of infection prevention are followed. However, there are risks to visitation to our residents, teams, and visitors, especially during outbreaks or when the local community transmission levels are substantial or high. When visiting, you will see instructional signage throughout our facilities with the following information:

  • The current status of outbreaks or community transmission levels,
  • Required personal protective equipment (PPE),
  • Risks of visitation,
  • Facility processes,
  • Core infection prevention practices. For example, if the local community transmission rate is high or substantial, masking, and physical distancing is required at all times (i.e., must remain masked and socially distant even in the resident's room).
    • Compassionate Care exceptions can be made for the physical distancing requirement on a case-by-case basis.

Visitors must follow the facility's protocols, and visitors who cannot adhere to the core principles of COVID-19 infection prevention will be asked to leave.

We are required to screen all visitors before entry. Visiting during regular business hours allows for additional staff support to be able to screen visitors. Visitation that occurs in the evening or night hours may result in longer wait times. We appreciate your patience as we are attending to our resident's needs. There is a doorbell or phone number to call and notify us once you have arrived. We will come as soon as possible but wanted to ensure you are prepared to wait, especially after business hours or during meals.

Bereavement support

Riverside is here to support you with a variety of resources to assist with comfort, coping and healing. Find out how Riverside Hospice bereavement support services can help at a time of loss.