Navigating COVID-19

Effective April 14, 2021

Riverside values our patients’ families and loved ones and understand the role they play in the patient’s healing and overall well-being. Our visitation guidelines balance the needs of our patients, care partners and our team members.  A care partner may be a relative, partner, friend, or anyone the patient chooses to have at their side during care. Care partners must be 18 or older, except for those under 18 who are parents of patients.

We have updated our hospital visitation policy using three color-coded visitation levels — purple, yellow and green — to determine if care partners may safely visit patients during their hospital stay. These levels are based primarily on COVID-19 activity in the community as well as hospital conditions. Visitation levels are assessed weekly. Purple is the most limited level and green is the most open.

 

Please note: In certain cases of extremely immunocompromised or high-risk patients, the clinical team may restrict visitation if they determine the risk to be prohibitive.

Screening and masking are required for everyone. More general guidelines are below. Please note that some Riverside facilities may have additional visitation restrictions. Please check with each location for specific information. Click here for Riverside hospital phone numbers.

Hospital Visitation

  • Riverside Regional Medical Center level: Phase Yellow (please see chart below for specific visitation guidelines for Visitation level yellow)
  • Riverside Doctors Hospital Williamsburg level: Phase Yellow (please see chart below for specific visitation guidelines for visitation level yellow)
  • Riverside Walter Reed Hospital level: Phase Yellow (please see chart below for specific visitation guidelines for visitation level yellow)
  • Riverside Shore Memorial Hospital level: Phase Yellow (please see chart below for specific visitation guidelines for visitation level yellow)
Visitation Level Green Visitors
 Inpatient

 

Non-COVID-19

2

L & D 

2

NICU

2, parents only

COVID or PUI

0

End of Life

2
Outpatient  

1 support person

ED 1, or 2 parents if patient is a minor

 

Visitation Level Yellow Visitors
Inpatient

 

Non-COVID-19

1

L & D

1

NICU

2, parents only

COVID or PUI

0

End of Life

2
Outpatient

1 support person

ED 1, or 2 parents if patient is a minor

 

Visitation Level Purple Visitors
Inpatient

 

Non-COVID-19

0

L & D

0

NICU

1, parents only

COVID or PUI

0

End of Life

1
Outpatient

1 support person

ED 0, or 1 parent if patient is a minor
 

Please scroll down to view visitation for Riverside Medical Group appointments, Lifelong Health, Riverside Behavioral Health and Riverside Rehabilitation Hospital. Riverside Rehabilitation Hospital

Hospital Visitor Guidelines:

  • Please call the hospital to confirm visiting hours. 
  • NO VISITATION for COVID-positive patients or patients being assessed for COVID.
  • Visitor will be screened at the time of entry. The screeners will log each visitor’s name, phone number, screening information, and room visited.
  • Visitors must wear a mask at all times, including in the patient’s room. They should bring their own mask. If a visitor chooses not to wear a mask or not to comply with all visitation guidelines, they will be asked to leave immediately.
  • Visitor must comply with social distancing requirements
  • Visitor must stay in the patient’s room. They should use the call bell if assistance is needed. No visitors will be allowed to stand at the nurses’ desk or in the hallways, or travel in and out of the room (out to smoke, to the cafeteria, etc.).
  • End-of-life care visitation allowance is determined by the physician and nursing staff caring for the patient.
  • All visitors must enter through the main entrance, except for Emergency Rooms visitors. Hospitals may direct to a different entrance after 5 p.m. and on weekends.  Directional signage will be placed at the main entrance. 
Hospital visiting hours are as follows:
  • Care partners who can visit adult patients according to the guidelines must arrive at the hospital front entrance between 9 a.m. and 7 p.m.
  • Care partners/parents/guardians for pediatric emergency room and pediatric in-patients may arrive 24/7. 

Riverside Behavioral Health:

Due to the increase of COVID-19 cases across the country and in Virginia we have made temporary changes to our visitor policy to ensure the safety of patients, visitors and team members. Starting January 7, 2021 we are not offering in person visitation. Virtual visitation is available and can be scheduled at a time that works best for you and your loved one. For more information on virtual visitation and our visitor guidelines please contact Riverside Behavioral Health Center at 757-827-1001.

Riverside Medical Group appointments

(Updated as of April 1, 2021)

Masking is mandatory or your appointment will need to be rescheduled.

Due to limited seating for social distancing, and for the safety of our patients and team members we are enforcing the following guidelines in accordance with CDC guidelines and the Governors' order.

Riverside medical office practices are asking patients not to bring family members or caregivers to appointments if possible. Exceptions will be made to allow one additional person if you have mobility issues or if you need support during provider discussions. Children are not allowed unless the child has an appointment themselves.

No visitors will be allowed in the infusion centers and adjacent medical oncology practices. 

Thank you for your understanding and consideration to our providers, team members and fellow patients

Visitation restrictions continue at Lifelong Health facilities

Visitation guidelines follow the recommendations from the Centers for Disease Control (CDC) and Centers for Medicaid and Medicare Services (CMS). Please see below for a brief recap:

  • Outdoor Visitation
    • Continues to be the preferred visitation option and is the safest for all parties.
  • Indoor Visitation
    • May now be allowed. However, please call ahead first to schedule your visit and learn more as visitation policies may vary at each location (and even within the same location) based on several factors including community positivity rates*.
    • Limitations may be implemented for unvaccinated residents based on factors such as local community COVID-19 positivity rate* and the total percentage of facility residents that are fully vaccinated.
    • Even if limitations have been implemented, the facility will permit compassionate care visitations.
    • Please call your Lifelong Health facility with any questions about visiting your loved one.

We encourage all visitors to obtain a COVID-19 test within 72 hours prior to your visit. If you need assistance obtaining a test, please call your facility to discuss testing.

Call 757-534-6976 to find out the status of visitation and other important information about measures in place at our Lifelong Health facilities. You can check this number daily in case there are updates.

Visit our Resident and Family Information During COVID-19 page to learn more about the precautions we've put in place to keep our residents and staff safe.

* LLH utilizes data from the Centers for Medicare and Medicaid Services (CMS) community positivity rates dashboard. More information can be found here or https://data.cms.gov/stories/s/COVID-19-Nursing-Home-Data/bkwz-xpvg.

Bereavement support

Riverside is here to support you with a variety of resources to assist with comfort, coping and healing. Find out how Riverside Hospice bereavement support services can help at a time of loss.