Navigating COVID-19

Riverside Health System visitation guidelines consider patient, public health and team member safety, as well as the emotional care and needs of patients and their families. Riverside Health System reserves the right to reduce visitation access at any time based on public health and safety concerns.

Designated Support Person

Virginia state law requires all hospitals (except long-term acute care and specialty rehabilitation), ambulatory surgical centers, and hospice facilities to allow a person with a disability who requires support and assistance due to the disability to be accompanied by a designated support person when health care services are being provided. If services last more than 24 hours, the patient may designate more than one designated support person to accompany the patient at different times throughout the stay.

For purposes of the law, person with a disability means a person who, prior to admission to a medical facility, had a physical, sensory, mental, or emotional impairment that substantially limits one or more activities of daily living or has a record of such impairment.

A patient with a disability, who requires support and assistance due to the disability, may elect to be accompanied by a designated support person during an admission. Such designated support person may be required to comply with all reasonable requirements of our facility, and be restricted to specific areas of the premises, to protect health and safety. Our facility may request documentation indicating that a patient has a disability or perform an objective assessment if no documentation is provided.

Effective August 26, 2021

COVID-19 Visitation Updates

Riverside has established visitation guidelines that consider patient, public health and team member safety, as well as the emotional and care needs of patients and their families who are separated while facing illness or life events. Riverside reserves the right to reduce visitation access at any time based on public health and safety concerns. Find out what patients, care partners and guests need to know at your hospital:

Riverside Regional Medical Center

Riverside Doctors Hospital Williamsburg

Riverside Walter Reed Hospital

Riverside Shore Memorial Hospital

Riverside Medical Group appointments

Updated as of September 10, 2021

Masking is mandatory. Your appointment will need to be rescheduled if you are not wearing a mask. 

Seating is limited due to social distancing. For the safety of our patients and team members:

  • Children are not allowed unless the child has an appointment
  • One family member or caregiver may accompany you to your appointment only if needed to assist you in arriving (example: walking or wheelchair assistance) or if required for the discussion of your treatment with your provider.
  • Please note, no visitors are allowed in our infusion suites or our OB/Gyn practices

As always, a provider may request a visitor to wait outside during an exam or testing if necessary for patient safety.

Thank you for your understanding and consideration to our providers, team members and fellow patients.

Riverside Behavioral Health

Updated as of 05/05/2021

Riverside values our patients’ families and loved ones and understand the role they play in the patient’s healing and overall well-being. Our visitation guidelines balance the needs of our patients, care partners and our team members. We have recently updated our visitation policy to include:

  • Virtual visits are available.  Please call 757-827-1001 to schedule.
  • Visitation includes two parents or two legal guardians (as indicated by therapist).
  • Visitation must be scheduled in advance.  Please call 757-827-1001 to schedule.
  • Visitation is limited to 45 minutes.
  • NO VISITATION for COVID-positive patients or patients being assessed for COVID.
  • Visitor may be screened at the time of entry. The screeners will log each visitor’s name, phone number, screening information, and room visited.
  • Visitors must wear a mask at all times, including in the visiting area room. Visitors should bring their own mask. If a visitor chooses not to wear a mask or not to comply with all visitation guidelines, they will be asked to leave immediately.
  • Visitor must comply with social distancing requirements.
  • Visitor must stay in the visitation area only. They should use the call bell if assistance is needed. No visitors will be allowed to stand at the nurses’ desk or in the hallways, or travel in and out of the facility (out to smoke etc.).
  • All visitors must enter through the main entrance.

Visitation at Lifelong Health Nursing & Assisted Living Facilities

Visitation guidelines follow the recommendations from the Centers for Disease Control (CDC) and Centers for Medicaid and Medicare Services (CMS). Please see below for a few of our recently updated visitation guidelines: 

  • Window and virtual visits can occur at any time.
  • Outdoor visits can occur as long as resident is not on isolation precautions for COVID-19.
  • Visitation is open to fully vaccinated* residents at any time unless they are under isolation precautions for COVID-19.
  • Residents under isolation precautions can be reviewed for compassionate care visits – please see administrator or director of nursing for more information.
  • There may be some temporary restrictions if a newly identified COVID-19 case is present at the facility in residents, staff or vendors. We conduct COVID-19 testing for any new case and if additional cases are identified in the first round of testing, visitation can continue for those fully vaccinated* residents as long as they are not on precautions for COVID-19.
  • There are some restrictions for visitation to unvaccinated residents, including:
    • If a resident, staff or vendor is newly identified as positive for COVID-19, visitation is restricted for the unvaccinated resident on the same unit until at least 14 days of no new positives.
    • If the local city or county CMS positivity rate of COVID-19 prevalence is considered “red” and less than 70% of all residents in the facility at the time are fully vaccinated.
    • Check here for positivity rate:
  • Masking remains mandated upon entrance or exit and when in common areas of the facility and during outdoor visits.
  • Social distancing is not required for visitation with your loved one; however, it remains required between other residents and staff.
  • Fully vaccinated* residents may visit with fully vaccinated visitors without masks in their private room or a designated visitation area at the facility.
    • Documentation of vaccination record of the visitor will be required to be presented to the screener before masking requirements are lifted during visit. You will be given a sticker indicating your vaccination status was verified. You may be asked to put your masks on if the sticker is not visible.
  • Visitors may attend activities and events with their loved one, as long as the above precautions are followed (i.e., masking in common areas, social distancing from others).
  • Visitors cannot dine in common areas or during activities as eating requires the mask to be removed. Visitors may be permitted to eat in the residents room if both the resident and visitor are fully vaccinated* and the roommate is not present. Dining in designated visitation areas outside if fully vaccinated.*
  • We are required to limit the total number of individuals in our facility so you may be asked to call ahead of your visit, especially if you need to reserve a designated visitation area.
  • Visits are limited to two individuals at a time. Some exemptions may be made, see administrator or director of nursing
  • *Per the CDC, in general, people are considered fully vaccinated:
    • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
    • 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine
    • If you don’t meet these requirements, you are NOT fully vaccinated. Please keep taking all precautions until you are fully vaccinated.

We encourage all visitors to obtain a COVID-19 test within 72 hours prior to your visit. If you need assistance obtaining a test, please call your facility to discuss testing.

Call 757-534-6976 to find out the status of visitation and other important information about measures in place at our Lifelong Health facilities. You can check this number daily in case there are updates..

LLH utilizes data from the Centers for Medicare and Medicaid Services (CMS) community positivity rates dashboard. More information can be found here or

Bereavement support

Riverside is here to support you with a variety of resources to assist with comfort, coping and healing. Find out how Riverside Hospice bereavement support services can help at a time of loss.