Riverside Primary Care Kiln Creek

Riverside Primary Care Kiln Creek provides comprehensive medical care including:

• Treatment of minor and acute conditions
• Long-term management of chronic conditions such as diabetes, heart conditions or arthritis
• Referrals to specialists
• Coordination of care by a Riverside hospitalist, if you are hospitalized
• Coordination of home care or long-term care for you or a parent
• Access to your electronic medical records including online requests for appointments, referrals, immunization records and prescription refills

Some common services that we provide include:

Prevention and healthy living services

• Flu shots
• Weight management
• Immunizations
• Well visits
• School physicals
• Sports physicals
• Well woman exams
• Adult physicals

Medical screenings

• Hearing screenings
• Vision screenings
• Diabetes
• Blood pressure
• Cholesterol
• Cancer screenings
• PAP tests (screening test for cervical cancer)
• Breast exams
• PSA tests (screening test for prostate cancer)
• Rectal exams
• Depression

On-site laboratory services

• Glucose, finger (diabetes monitoring)
• Hemoccult
• Pregnancy, urine test
• Rapid flu
• Rapid strep
• Urine dipstick
• Basic metabolic test
• Comprehensive metabolic test
• Electrolytes
• Hepatic function (liver function)
• Lipid panel (cholesterol)
• Shared/venipuncture (drawing blood)
• Coagulation check

Chronic disease management

• Diabetes
• High blood pressure
• Asthma
• High cholesterol
• Thyroid conditions
• Coronary artery disease

In-office procedures performed

• Ear irrigation
• Inhalation treatment
• Pulse oximetry (measures oxygenation of blood)
• EKG (checks for problems with the electrical activity of your heart

Injections

• B12
• Rocephin
• Solu-Medrol
• Depo (medication provided by patient)
• Testosterone provide by patient

Dermatological conditions

• Acne
• Eczema
• Rashes
• Skin infections
• Bug bites

Welcome to the Riverside Primary Care Kiln Creek. We provide comprehensive primary care services for patients 6 and up.

Appointments

To make an appointment, please call our office.

If you need to change your appointment time, we appreciate notification at least 24 hours in advance of your scheduled visit. Please arrive 15 minutes early for your first appointment.

What to bring to your first appointment:

• Insurance card
• Photo I.D.
• Co-payment, if applicable
• List of medications and dosages or the original prescription bottles

If you have been or are currently being treated by a physician of Riverside Medical Group, we can access your medical records electronically. Otherwise, please bring the name, address and phone number of your previous physician.

Insurance

We accept most major insurance and are accepting new Medicare patients. When you make your appointment, please confirm that we accept your insurance.  

Medical records

As part of Riverside Medical Group, we store medical records electronically. This highly secure system facilitates clear communication among your physicians and specialists. Your personal medical records are confidential and we will not release information without your permission. Please review Riverside Health's Privacy Statement for more information.

Manage Your Health Online

We've introduced a new electronic health record, which you can access via Riverside MyChart. You will have 24/7 access to parts of your health record by enrolling in MyChart .

Riverside MyChart has many new features and enhanced functionality that will allow you to:

• Communicate with your doctor
• Read open notes about your visits
• Access your test results
• Request prescription refills
• Manage your appointments
• View bills and pay online
• Manage your loved one's health through proxy access

Sign up for MyChart today

We've provided this information in response to the most frequently asked questions from our patients. Please don't hesitate to contact us, if you need additional information.

Riverside Nurse telephone service

What can you do if you develop a cough at midnight? Call Riverside Nurse, a free service that's available 24 hours a day, 7 days a week. A registered nurse trained in telephone triage will answer your questions and, if needed, refer you to a physician for treatment. Call 1-800-675-6368. Of course, if you have a life-threatening situation, call 911.

Billing questions

For questions about billing, please call the Riverside Medical Group Billing Office at 757-534-6970.

Pay your bill online

You can pay your medical bill online using Riverside's secure service. Visit Pay Your Bill Online.

Medicare

Becoming insured through Medicare can be confusing. We recommend reading about the program at the government's official site www.medicare.gov. Feel free to call our staff with any questions.

Check-up guidelines

One of the keys to lifelong good health is to have regular health screenings. The National Institutes of Health recommends these medical screenings based on your age and gender.

Insurance

We accept most major insurance and we are accepting new Medicare patients. If you change insurance and need assistance, please call our office.

At Riverside Medical Group, we know managing all your care needs, from routine health maintenance to advice from specialists and changes in medications can be complicated, but it doesn’t have to be.

Chronic Care Management (CCM) is a new program available to Medicare patients living with two or more chronic conditions, such as arthritis, diabetes, depression or high blood pressure.

Care Coordination
Riverside Medical Group offers a service that can help you navigate these challenges. Our CareHarmony care coordination service is designed to help you take care of you! You will benefit by receiving monthly telephone assistance in between your regular appointments. This includes a dedicated Care Coordinator to guide you toward better health.

Chronic Care Management extends your care outside of the four walls of your physician’s practice to ensure that you maintain the best possible health. Each month your Care Coordinator will call you to:

• Assist with scheduling appointments, lab tests or other tests
• Explain how and when to take your medications
• Coordinate any home health or medical equipment needs
• Connect you with health education resources, services and programs
• Identify available community resources
• Coordinate follow-up care after leaving the hospital or the emergency room
• Access other support services you need to stay well

There is also a 24/7 Care Coordinator Phone Line to help answer any questions you may have day or night outside of your calls with your Care Coordinator.

Cost and Coverage
This service is covered by Medicare and is subject to your annual deductible and coinsurance (usually 20%). If you have a secondary or supplemental insurance plan, your coinsurance may be covered. It is best to review exactly what your insurance plan covers.

While you can only sign up for Chronic Care Management services with one of your CareHarmony care coordinators, you are able to opt-out any time—there are no strings attached.

Contact Us
If you have questions about this service and would like to learn more on this program, or how to enroll, please call 757-223-9116 to speak with a Care Coordinator.

There are multiple ways you can contact our office. We encourage you to ask questions or call us.

Riverside Primary Care Kiln Creek
209 Village Ave., Suite P
Yorktown, VA 23606
Phone: 757-316-5050

Office hours

Monday-Friday, 7:20 a.m.-5 p.m.

Appointments

Please call the office at 757-594-4431 for an appointment or use MyChart. Please provide 24-hour notice if you need to reschedule an appointment.

After hours

Please call the physician-on-call at 757-594-2000. In case of an emergency, call 911.

Refills and referrals

If you need a refill or referral please call the office during office hours or make your request through MyChart. After hours, please call the physician-on-call at 757-594-2000.