Riverside Elizabeth Lakes Family Practice

Riverside Elizabeth Lakes Family Practice provides comprehensive medical care including:

• Treatment of minor and acute conditions
• Long-term management of chronic conditions such as diabetes, heart conditions or arthritis
• Referrals to Riverside specialty practices
• Coordination of care by a Riverside hospitalist, if you are hospitalized
• Coordination of home care or long-term care for you or a parent
• Access to your electronic medical records using MyChart including online requests for appointments, referrals, immunization records and prescription refills

Some common services that we provide include:

Prevention and healthy living services

• Flu shots
• Weight management
• Immunizations

Well visits

• School physicals
• Sports physicals
• Well baby/child exams
• Well woman exams
• Well man exams
• Adult physicals

Medical screenings

• Vision screenings
• Diabetes
• Blood pressure
• Cholesterol
• Cancer screenings
• Pap tests (screening test for cervical cancer)
• Breast exams
• PSA tests (screening test for prostate cancer)
• Rectal exams
• Depression
• Behavior disorders (attention deficit disorder and others)

On-site laboratory services

• Glucose, finger (diabetes monitoring)
• Hemoccult
• KOH/WET (to test for vaginal infection)
• Pregnancy, urine test
• Rapid flu test
• Rapid strep test
• Urine dipstick (to detect several diseases and conditions)
• Microscopic urinalysis (more in-depth urine test)
• Basic metabolic test
• Comprehensive metabolic test
• Electrolytes
• Hepatic function (liver function)
• Lipid panel (cholesterol)
• Shared/venipuncture (drawing blood)

Chronic disease management

• Diabetes
• High blood pressure
• Asthma
• High cholesterol
• Thyroid conditions

In-office procedures performed

• Anoscopic exam (examination of the rectum)
• Breast/pelvic exam
• Destruction of benign lesions
• Ear irrigation
• Joint injection
• Inhalation treatment
• Peak flow (monitors ability to breath out air)
• Pulse oximetry (measures oxygenation of blood)
• Foreign body removal

Injections

• Allergy
• B12
• Depo Medrol
• Depo Provera
• Rocephin

Dermatological conditions

• Eczema
• Rashes
• Skin infections
• Bug bites
• Skin tag removal

Welcome to the Riverside Elizabeth Lakes Family Practice. We provide comprehensive primary care services for adults and children.

Appointments

To make an appointment, please call our office. If you need to change your appointment time, we appreciate notification at least 24 hours in advance of your scheduled visit. Please arrive 15 minutes early for your first appointment. Please note that we do not accept walk-in patients.

Please arrive 30 minutes early for your first appointment so that we may get to know you and obtain important health information.

What to bring to your first appointment:

• Insurance card
• Photo I.D.
• Co-payment, if applicable
• List of medications and dosages or the original prescription bottles

If you have been or are currently being treated by a physician of Riverside Medical Group, we can access your medical records electronically. Otherwise, please bring the name, address and phone number of your previous physician.

Insurance

We accept most major insurance as well as Medicare. Please call our office at Riverside Health System's Privacy Statement for more information.

Manage Your Health Online

We've introduced a new electronic health record, which you can access via Riverside MyChart. You will have 24/7 access to parts of your health record by enrolling in MyChart .

Riverside MyChart has many new features and enhanced functionality that will allow you to:

• Communicate with your doctor
• Read open notes about your visits
• Access your test results
• Request prescription refills
• Manage your appointments
• View bills and pay online
• Manage your loved one's health through proxy access

Sign up for MyChart today

We've provided this information in response to the most frequently asked questions from our patients. Please don't hesitate to contact us, if you need additional information.

Billing questions

If you have questions about your bill or insurance payments, please call the office at 757-850-1311. Or, call Riverside Office Services at 757-594-3407

Pay your bill online

You can pay your medical bill online using Riverside's secure service. Visit Pay Your Bill Online.

Insurance

We accept most major insurance as well as Medicare. If you change insurance and need assistance, please call our office at 757-850-1311.

Medicare

Becoming insured through Medicare can be confusing. We recommend reading about the program at the government's official site www.medicare.gov. Feel free to call our staff with any questions.

Check-up guidelines

One of the keys to lifelong good health is to have regular health screenings. The National Institutes of Health recommends these medical screenings based on your age and gender.

Riverside Nurse telephone service

What can you do if you develop a cough at midnight? Call Riverside Nurse, a free service that's available 24 hours a day, 7 days a week. A registered nurse trained in telephone triage will answer your questions and, if needed, refer you to a physician for treatment. Call 800-675-6368. Of course, if you have a life-threatening situation, call 911.

There are multiple ways you can contact our office. We encourage you to ask questions or call us.

Riverside Elizabeth Lakes Family Practice
191 Foxhill Rd. Hampton, VA 23669

Phone: 757-850-1311
Fax: 757-850-7315

Office hours

Monday-Friday, 8 a.m.-5 p.m.

Appointments

Please call the office for an appointment. We are unable to accept walk-ins. Please provide 24-hour notice if you need to reschedule an appointment.

After hours

Please call the physician-on-call at 757-594-2000. In case of an emergency, call 911.

Refills and referrals

If you need a refill or referral please call the office during office hours or make your request through MyChart. After hours, please call the physician-on-call at 757-594-2000.