When you sign up for SMS (text) messages from Riverside Health (Riverside), you are signing up to receive text messages related to your relationship with Riverside, including updates related to your visits, Riverside MyChart account, one-time passcode, billing notifications, prescription reminders, wait list offers, mass closures, patient outreach initiatives and care management.
You can opt-out of SMS messages by texting STOP to the respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using Riverside MyChart or text HELP to the short code for instructions.
Text messages aren't secure. They may be seen by people who have access to your phone. You should not use text messages to communicate directly with your care team about specific medical questions. For specific treatment questions, call your clinic, make an appointment, or use Riverside MyChart to communicate with your care team.
If you are experiencing issues with SMS messages from Riverside, you can reply with the keyword HELP for more assistance or by emailing [email protected].
Riverside Health and SMS carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from Riverside, and to Riverside from you. Message frequency may vary.
Our privacy policy is located here. For questions or concerns related to patient privacy, you may contact Riverside Audit and Compliance at 757-534-6764 or 757-369-1139.