All physicians, PAs and NPs are invited to take the Provider Engagement Assessment from Aug. 1 to 31.
Watch for survey link from The Advisory Board in your Riverside email. The subject line will read,"Take Your Provider Engagement Survey NOW!" The survey will come from [email protected].
You can take the survey from a smartphone or tablet as well as from your desktop computer. It takes only 5 minutes.
Real opinions, real changes
These improvements were made at RMG over the past year based on feedback from providers:
- Engagement of physician champions in the design and implementation of our new electronic health record system. This process represents a transformation of clinical and business practices for Riverside.
- A new RMG monthly publication updating provider changes and calendar events.
- Reducing avoidable turnover to 2.3 percent through market adjustments, merit increases, career ladders and better hiring and selection processes.
- Establishing a board committee to review our current provider compensation models to meet recruitment, retention and future payer reimbursement design.
- Investing a total of $3.4 million to improve RMG facilities and infrastructure, including remodeling exam rooms and redesigning practices to improve flow.
- Improved online provider branding including a redesign of riversideonline.com to make it responsive, meaning it displays well on mobile devices. We also included provider ratings and more videos.
- Text appointment reminders to improve patient arrival rates.
- Coding team restructure to support specialty expertise. This project has improved charge lag by six days.
Tips
- Navigate through the survey using the Back and Continue buttons at the bottom of the screen.
- If you have issues with the survey launching from the link, please email the Advisory Board at [email protected] for assistance.
- If you have technical issues with your computer or device, please reach out to the Riverside Helpdesk at [email protected] or 757-534-7104.
- Direct any other questions to HR Business Partner Jennifer Shinn at 757-316-5831, or at [email protected].