Quality, safety and patient experience
The Riverside Care Difference is the way we deliver care and services, as a team, by putting patients and customers at the heart of all we do. It represents our ongoing commitment to provide the best care possible by keeping you safe, helping you heal, treating you
with kindness, and respecting your wishes.
Ordinary acts become extraordinary when they are part of caring for others as we would care for those we love. Office Assistant Sophie Toliver gave her coat and scarf to a shivering patient and her baby on a recent 37-degree day. Sophie works at Riverside Endocrinology & Diabetes Specialists in Newport News.
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Top-notch surgical care from Dr. Billings and team
Thanks to Dr. Billings' knowledge and skills everything went quite well for me. Nurse Practitioner Shelly Auerbach was always available to answer questions and follow up on my care at Riverside and at home. Dr. Billings took time from his evening schedule to call me at home to follow up on my recovery. These two wonderful health care providers made sure I understood every turn in the process, from before surgery to recovery. Their caring helped alleviate my stress - which I credit for my quick and successful recovery. As a footnote, my entire experience at Riverside including the Pavilion was phenomenal! Management should be very proud of the care team! - Mark Medford
An unwavering focus on quality care means you can count on us, no matter which Riverside facility you visit. See our results for commonly reported quality measures.