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Quality and Patient Satisfaction

A Message from Our Leadership Team
At Riverside we have one goal – to provide the very best patient care possible, achieving some of the best medical outcomes anywhere. We are accountable for your care and that means patient safety and patient service is at the core of everything we do -- every day.

High quality standards yield high quality results and we hold ourselves to some of the most aggressive standards of any health system in the country. Our reputation is based on the quality care we deliver.  More >

How We Compare
A consortium of hospitals nationwide, including Riverside, voluntarily report quality measures and make it publicly available at Hospital Compare. In keeping with our culture of transparency, we're making quality performance measure results available to our community on this site:

For each quality measure, you'll find charts, like the one below, providing comparisons to the state and national average where available. In some cases, current state data is unavailable. 
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Awards and Recognitions
Riverside is the recipient of numerous awards and we're extremely proud of our many national and international recognitions. The latest:

But our greatest reward is in hearing the difference we make in the lives of our patients.

Accreditations
For some areas of clinical practice, the Joint Commission,  a governing body of more than 18,000 hospitals nationwide, establishes rigorous standards of clinical capability and performance that if met, render a facility or program fully "accredited." Riverside is pleased to have earned many such accreditations.

Using This Site
Reviewing and comparing healthcare performance results is not a simple process and not all conditions and procedures are measured. We provide a general overview of what to expect and instructions for reviewing publicly available performance measurement results.

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ER WAIT TIME

Riverside Regional
60+ min.
Walter Reed
3 min.
Tappahannock
1 min.
Shore Memorial
no wait
Doctors' Hospital
no wait

Updated: 6:40 AM on 5/21/13

Average wait time it takes to see a qualified healthcare professional.

URGENT CARE

  • Newport News
  • Hampton
  • Williamsburg
  • York County
  • Hayes
  • Tappahannock

Riverside Doctors' Hospital - Now Open