Visitors Information

We are pleased to welcome visitors back to our hospitals in a limited capacity. This is an exciting time for our patients to see loved ones. Visitors bring joy and may aid in the recovery process. We have put processes in place to protect the health and safety for all patients, visitors and team members. Screening and masking are required before entering the facility. Find more specifics below.

 

 

Arriving at the Hospital

When you visit the hospital:

  • Please be prepared to answer basic screening questions.
  • A team member will take your temperature to ensure you are not running a fever.
  • You will be given a visitor badge.
  • Visitors must be 16 years of age or older.
  • You must wear a mask at all times. Cloth face coverings from home are acceptable.

These requirements apply to all visitors. If you are unable to comply, you will not be allowed an in-person visit in the hospital.

During your visit

  • We require all visitors to wear a mask at all times during their visit, except when eating, for the protection of our patients and team members. Please bring a mask with you. If you do not have one, Riverside Shore Memorial Hospital will provide you with one.
  • Visitors must maintain 6-foot social distancing practices, including staying in the patient’s room. For patient safety, we will not allow you to accompany them to tests outside of their room. During the time the patient is in testing, visitors can visit the cafeteria for to-go orders, use the restroom or spend time in outdoor areas.
  • Visitors must practice proper hand hygiene.

Inpatient units

  • Patients will be limited to a single visitor each day. Visiting hours are limited to 9 a.m. to 7 p.m. End-of-life situations will be determined on a case-by-case basis and determined by the care team.
  • All visitors will be screened for COVID-19 symptoms. If you are unable to comply with screening procedures, an in-person hospital visit will not be possible.
  • Loved ones who are unable to visit can contact patients over the phone or through a video call. If help is needed scheduling a video call, please notify the patient’s care team.
  • Visitation for patients confirmed or suspected to have COVID-19 remains restricted for the safety of our patients and caregivers, with compassionate exceptions for end of life. Visitors must wear appropriate personal protective equipment at all times, with no exceptions. Staff will assist with donning and doffing PPE.

Emergency Department

  • One visitor can accompany each patient in the ED for the duration of the visit. The visitor must remain in the patient’s room for the entire visit. The patient or their legal representative will determine the designated visitor.
  • All visitors must pass the COVID-19 screening checkpoint before being allowed to visit.
  • Each visitor must wear a mask at all times, and ensure social distancing with proper hand hygiene.
  • If a patient is admitted to the hospital, the visitor may accompany them to their room during inpatient visiting hours, 9 a.m.–7 p.m. If they are admitted outside of visiting hours, the visitor must return during visiting hours.
  • Visitors must be at least 16 years of age or older.
  • Pediatric patients may have both parents accompany them.

Mother Baby Unit

  • One designated support person identified by the laboring mother may stay with her during her hospital stay.
  • The support person must wear a mask at all times, and ensure social distancing with proper hand hygiene.
  • The support person will be screened each time he or she enters the hospital.
  • The support person is not limited to the established visitation hours.

Scheduled surgery

For patients having surgery or a procedure, one visitor may be permitted until surgery begins. The visitor can remain in the patient room.

Outpatient departments

Outpatient facilities are still practicing a no-visitation policy due to waiting room space constraints. In rare cases a caregiver may be allowed to accompany patients where it is essential to patient care. These decisions will be made by the care team. Pediatric outpatients may have a parent with them at all times.

To reach a patient
For patient rooms, dial 302-2 plus the three-digit room number. Or call Patient Information at 757-302-2390.

Gift shop
The Carousel Gift Shop, operated by the Riverside Shore Memorial Hospital Auxiliary, is located on the first floor near the main entrance. The shop offers a wide selection of gift items and flowers. Hours are Monday through Friday, 10 a.m. to 2 p.m.

Food service
Riverside Shore Memorial Hospital's Dietary Department is dedicated to providing nutritious, attractive and delicious meals to our visitors. A variety of menu items including light snacks, hot and cold foods, beverages and desserts are offered on a to-go basis. The hospital cafeteria is to the right in the main lobby.