We are pleased to welcome visitors back to our hospitals in a limited capacity. This is an exciting time for our patients to see loved ones. Visitors bring joy and may aid in the recovery process. We have put processes in place to protect the health and safety for all patients, visitors and team members. Screening and masking are required before entering the facility. Find more specifics below.

When you visit the hospital:

  • Please be prepared to answer basic screening questions.
  • You will be given a visitor badge.

These requirements apply to all visitors. If you are unable to comply, you will not be allowed an in-person visit in the hospital.

  • We require all visitors to wear a mask at all times during their visit, except when eating, for the protection of our patients and team members. Please bring a mask with you. If you do not have one, Riverside Regional Medical Center will provide you with one. As protection for our team members, masks must be worn any time a provider or staff member enters the room.
  • Visitors must maintain 6-foot social distancing practices, including staying in the patient’s room and limiting time in common areas. For patient safety, we will not allow you to accompany them to tests outside of their room. During the time the patient is in testing, visitors can order to-go from the cafeteria, use the restroom or spend time in outdoor areas.
  • Visitors must practice proper hand hygiene.
  • Patients in non-COVID units will be limited to a single visitor each day during visiting hours, 9 a.m.–7 p.m. Visitors cannot swap in and out throughout the day. Exceptions are made for the Neonatal Intensive Care Unit and for end-of-life visitation, where two visitors are allowed.
  • All visitors will be screened for COVID-19 symptoms. If you are unable to comply with screening procedures, an in-person hospital visit will not be possible.
  • Loved ones are encouraged to contact patients over the phone or through a video call. If help is needed scheduling a video call, please notify the patient’s care team.
  • COVID-19 unit visitation remains restricted for the safety of our patients and caregivers, with compassionate exceptions for end of life.
  • One visitor can accompany each patient in the ED for the duration of the visit. The visitor is encouraged to remain in the patient’s treatment area for the entire visit. The patient or their legal representative will determine the designated visitor.
  • All visitors must pass the COVID-19 screening checkpoint before being allowed to visit.
  • Each visitor must wear a mask at all times, and ensure social distancing with proper hand hygiene.
  • If a patient is admitted to the hospital, the visitor may accompany them to their room during inpatient visiting hours, 9 a.m.–7 p.m. If they are admitted outside of visiting hours, the visitor must return during visiting hours.
  • Visitors must be at least 16 years of age or older.
  • Pediatric patients may have both parents accompany them.
  • One designated support person identified by the laboring mother may stay with her during her hospital stay.
  • The support person must wear a mask at all times, and ensure social distancing with proper hand hygiene.
  • The support person will be screened each time he or she enters the hospital.
  • The support person is not limited to the established visitation hours.
  • Two designated visitors may visit with the baby at a time. Both will need to wear bands.
  • Visitors to the NICU are not limited to the 9 a.m.-7 p.m. visitation hours.
  • Visitors must wear a mask at all times, and ensure social distancing with proper hand hygiene
  • Visitors must be 16 years of age or older.

Outpatient procedures and outpatient departments need to restrict visitation to one person and only if that person is essential to patient care. Otherwise, visitors should wait outside or in their vehicles. We are scaling back on the number of visitors within our buildings due to the rise in COVID-19 incidence in our community.

Riverside Oncology, Infusion and Cardiac Rehab, as well as Riverside Medical Group, are still practicing a no-visitation policy due to waiting room space constraints. In rare cases a caregiver may be allowed to accompany patients where it is essential to patient care. These decisions will be made by the care team.