New Patients

Welcome to Riverside Mathews Medical Center. We provide comprehensive primary care services for adults and children of all ages including infants .

Appointments
To make an appointment, please call our office at 804-725-5005. We accept walk-ins, but recommend that you call in advance to reduce waiting. If you need to change your appointment time, we appreciate notification at least 24 hours in advance of your scheduled visit. 

Your first appointment
Please arrive 30 minutes early for your first appointment so that we may get to know you and obtain important health information. Please bring:
  • Insurance card
  • Photo I.D.
  • Copayment, if needed
  • List of medications and dosages or the original prescription bottles

If you have been treated by a physician of the Riverside Medical Group, we can access your medical records electronically. If not, and if at all possible, please bring copies of relevant medical records.

Insurance
We accept most major insurance and are accepting new Medicare patients. When you make your appointment, please confirm that we accept your insurance.

Medical records
As a means of expediting care and increasing patient safety, we store medical records electronically. This secure system facilitates fast, clear communication among your physicians and specialists. In the event of an emergency, our physicians have immediate access to your medical history. This information can be critical and sometimes lifesaving in helping to properly diagnose and treat your emergency. Be assured that your personal medical records are confidential, and we will not release information without your permission. Please review
Riverside Health System's Privacy Statement for more information.

Manage Your Health Online
We've introduced a new electronic health record, which you can access via Riverside MyChart. You will have 24/7 access to parts of your health record by enrolling in MyChart.

Riverside MyChart has many new features and enhanced functionality that will allow you to:

  • Communicate with your doctor
  • Read open notes about your visits
  • Access your test results
  • Request prescription refills
  • Manage your appointments
  • View bills and pay online
  • Manage your loved one's health through proxy access

Sign up for MyChart today.