Patient Information

We've provided this information in response to the most frequently asked questions from our patients. Please don't hesitate to contact us if you need additional information.

Bill paying
You can pay your medical bill online using Riverside's secure service. Visit Pay Your Bill Online. For questions about billing, please call the Riverside Medical Group billing office at 757-594-3407.


New Patients

We are excited to be your partner in your health care for all of your family's needs and through all stages of life.

What to bring to your first appointment:

  • Insurance card
  • A photo I.D.
  • A copayment, if needed
  • A list of medications and dosages, or the original prescription bottle(s)
  • Shot records for 18 years old or younger
  • If you have been or are currently being treated by a physician of Riverside Medical Group, we can access your medical records electronically. If not, and if at all possible, please bring copies of relevant medical records.

We accept most insurances, self-pay and welcome new Medicare patients within the family medicine and obstetrics and gynecology practices. When making your appointment, please have your insurance information readily available. We will be happy to verify your insurance coverage.

We accept Medicare. Becoming insured through Medicare can be confusing. We recommend reading about the program at the government's official site, Feel free to call our staff with any questions.

Medical Records
As a means of expediting care and increasing patient safety, we store medical records electronically. This highly secure system facilitates fast, clear communication among your physicians and specialists. In the event of an emergency, our physicians have immediate access to your medical history. This information can be critical and sometimes life saving in helping to properly diagnose and treat your emergency.

Please be assured your personal medical records are confidential, and we will not release information without your permission. Please review Riverside Health System's Privacy Statement for more information.

Manage Your Health Online
We've introduced a new electronic health record, which you can access via Riverside MyChart. You will have 24/7 access to parts of your health record by enrolling in MyChart .

Riverside MyChart has many features that will allow you to:

  • Communicate with your doctor
  • Read open notes about your visits
  • Access your test results
  • Request prescription refills
  • Schedule your appointments online
  • View bills and pay online
  • Manage your loved one's health through proxy access

Sign up for MyChart today.

Care Resources

Check-up guidelines
One of the keys to lifelong good health is to have regular health screenings. The National Institutes of Health recommend these medical screenings based on your age and gender.

Riverside Nurse phone service
What can you do if you develop a cough at midnight? Call the Riverside Nurse, a free service of Riverside that's available 24/7. A registered nurse trained in telephone triage will answer your questions and, if needed, refer you to a physician for treatment. Call 1-800-675-6368. Of course, if you have a life-threatening situation, call 911.

Medical condition and disease information
For medical information about common conditions and diseases, please visit our health library.