Patient Information

We've provided the following information based on our most frequently asked questions.  Please don't hesitate to contact us if you need additional information. 

Medical Information
For medical information about common conditions and diseases, please visit our health library.

Billing questions
Submit billing questions online through myHealth eLink, or call our office at (757) 534-5700  and ask to speak to our billing department.

Pay your bill online
You can pay your medical bill online using Riverside's secure service. Visit Pay Your Bill Online.

If you change insurance providers or need assistance, please call our office at (757) 534-5700. We accept the following insurance providers, but if you don't see your carrier on this list, please call us. 

  • Anthem
  • Cigna
  • Healthkeepers
  • VHN
  • PHCS
  • Medicare
  • Tricare
  • United Healthcare
  • Medicaid
  • Healthkeepers Plus

Becoming insured through Medicare can be confusing. We recommend reading about the program at the government's official site, We are currently accepting new Medicare patients. Feel free to call our staff with any questions.

Check-up guidelines
One of the keys to lifelong good health is to have regular health screenings. The National Institutes of Health recommends these medical screenings based on your age and gender.

Riverside Nurse telephone service
What can you do if you develop a cough at midnight? Call the Riverside Nurse, a free service that's available 24 hours a day, 7 days a week. A registered nurse trained in telephone triage will answer your questions and, if needed, refer you to a physician for treatment. Call (800) 675-6368. Of course, if you have a life-threatening situation, call 911.