When you visit the hospital:

• Please be prepared to answer basic screening questions.
• A team member will take your temperature to ensure you are not running a fever.
• You will be given a visitor badge.
• Visitors must be 16 years of age or older.

All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital.

• Visitors must wear a mask. Riverside Doctors Hospital Williamsburg will supply you with one mask if you do not already have one. You can remove the mask to eat or drink. If a provider or staff member enters the room, visitors must reapply their mask.
• Practice social distancing in the facility. Visitors must stay in the patient’s room and limit time in common areas. Visitors cannot accompany patients to tests outside of their room. During this time, you can obtain to-go orders from the cafeteria, use the restroom or spend time in outdoor areas.
• Visitors are asked to practice proper hand hygiene.

One visitor per patient will be allowed in the hospital setting with the following guidance:

• Visiting hours will be 9 a.m. to 7 p.m.
• For patient discharges that occur outside of visiting hours, patients may be allowed one visitor to help support the teaching of discharge instructions.
• For patients having surgery or a procedure outside of visitation hours, one visitor may be permitted.
• Patients will be limited to a single visitor each day. Visitors cannot swap in and out throughout the day.
• End-of-life visitation will be determined by the care team on a case-by-case basis. The preference is no more than two visitors at the bedside (at the discretion of the clinical team).

Visitation remains restricted with the following exceptions that may apply:

• Patients at the end of life will be allowed visitors as determined by the clinical team. The preference is no more than two visitors at the bedside (at the discretion of the clinical team).
• Visitors must wear appropriate personal protective equipment at all times, with no exceptions. Visitors will be assisted by the clinical team with donning and doffing PPE. Visitors also must maintain proper social distancing and good hand hygiene.

• The ED will allow one visitor per patient.
• All visitors must be screened for COVID-19 symptoms.
• Visitors must remain in the room.
• One visitor will be allowed to follow the patient to an admission room only during visitation hours. If admission occurs after visitation hours, the visitor can return the next day during visitation hours.
• Patients suspected or confirmed to have COVID-19 may not have a visitor.
• Pediatric patients may have both parents in attendance as determined by the care team, unless they are being screened for COVID-19. In that case, only one parent or guardian will be allowed.

Each patient may have a procedure companion accompany them into the building. The companion will be given instructions about where to wait during the procedure and will be provided with patient communication updates. After the procedure, the companion will be allowed to help support discharge instructions and accompany the patient to the vehicle.

Outpatient clinics and departments — including lab and radiology — continue to restrict visitation. In rare cases, a caregiver or visitor may be allowed with patients if they are essential to patient care. These decisions will be made by the care team.

• Visitors should use the main entrance to the hospital and the Emergency Department entrance. All visitors and patients will be screened at these designated entry points.
• Any visitors who are allowed must be masked and pass a symptom screening.
• Depending on prevalence of COVID-19, facilities may continue to have more stringent visitation requirements as determined by facility leadership and Incident Command.
• Team members visiting patients must also be the designated visitor and follow visitation guidelines.