Riverside Care Difference

The Riverside Care Difference is the way we deliver care and services, as a team, by putting patients and customers at the heart of all we do. It represents our ongoing commitment to provide the best care possible by keeping you safe, helping you heal, treating you
with kindness, and respecting your wishes

Speak Up
We want our patients and their caregivers to be engaged in their health care and encourage them to "SPEAK UP".

  • S peak up if you have questions or concerns. If you still do not understand, ask again. It is your body and you have a right to know.
  • P ay attention to the care you get. Always make sure you are getting the right treatments and medicines by the right health care professionals. Do not assume anything.
  • E ducate yourself about your illness. Learn about the medical tests you get, and your treatment plan.
  • A sk a trusted family member or friend to be your advocate (advisor or supporter).
  • K now what medications you take and why you take them. Medicine errors are the most common health care mistakes.

  • U se a hospital, clinic, surgery center or other type of health care organization that has been carefully checked out. For example, The Joint Commission visits hospitals to see if they are meeting The Joint Commission's quality standards.
  • P articipate in all decisions about your treatment. You are the center of the health care team.

Your Patient Rights
You have specific rights and responsibilities as a patient in the hospital. These are posted in various locations in our hospital. If you would like a printout of the Patient Rights and Responsibilities, please ask a member of your treatment team.

Protecting Your Privacy
Your medical information is strictly confidential. It will only be shared with your physicians and the team involved in your care. We will not release your information to anyone else, unless you give us specific permission. If you want us to share information with certain friends or family members, we will give you a secret access code number to share with those individuals. We will ask them for the access code, and check the chart for a signed release of information before sharing your information. You can change your mind at any time regarding the sharing of your information.

Information for Patients and Family