Riverside Internal Medicine of Denbigh

Welcome to Riverside Internal Medicine of Denbigh. We provide comprehensive primary care services for adults.

Appointments

To make an appointment, please call our office at (757) 234-4285. If you need to change your appointment time, we appreciate notification at least 24 hours in advance of your scheduled visit.

Please arrive 15 minutes early for your first appointment so that we may get to know you and obtain important health information.

What to bring to your first appointment

• Insurance card
• Photo I.D.
• Co-payment, if needed
• List of medications and dosages or the original prescription bottles

If you have been or are currently being treated by a physician of Riverside Medical Group, we can access your medical records electronically. If not, and if at all possible, please bring copies of relevant medical records.

Insurance

We accept most major insurance. When you make your appointment, please confirm that we accept your insurance.

Medical records

As a means of expediting care and increasing patient safety, we store medical records electronically. This highly secure system facilitates fast, clear communication among your physicians and specialists. In the event of an emergency, our physicians have immediate access to your medical history. This information can be critical and sometimes lifesaving in helping to properly diagnose and treat your emergency. Be assured your personal medical records are confidential, and we will not release information without your permission. Please review Riverside Health's Privacy Statement for more information.

Manage Your Health Online

We've introduced a new electronic health record, which you can access via Riverside MyChart. You will have 24/7 access to parts of your health record by enrolling in MyChart.

Riverside MyChart has many new features and enhanced functionality that will allow you to:

• Communicate with your doctor
• Read open notes about your visits
• Access your test results
• Request prescription refills
• Manage your appointments
• View bills and pay online
• Manage your loved one's health through proxy access

Sign up for MyChart today

We've provided this information in response to the most frequently asked questions from our patients. Please don't hesitate to contact us, if you need additional information.

This practice serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income.

Billing questions

For questions about billing, please call Riverside Medical Group Billing Office at (757) 874-1337.

Pay your bill online

You can pay your medical bill online using Riverside's secure service. Visit Pay Your Bill Online.

Insurance

We accept most major insurance including Medicare. If you change your insurance and need assistance, please call our office.

Medicare

Becoming insured through Medicare can be confusing. We recommend reading about the program at the government's official site, www.medicare.gov. We are accepting new Medicare patients, so feel free to call our staff with any questions.

Check-up guidelines

One of the keys to lifelong good health is to have regular health screenings. The National Institutes of Health recommends these medical screenings based on your age and gender.

Riverside Nurse telephone service

What can you do if you develop a cough at midnight? Call Riverside Nurse, a free service that's available 24 hours a day, 7 days a week. A registered nurse trained in telephone triage will answer your questions and, if needed, refer you to a physician for treatment. Call (757) 595-6363 or toll free (800) 675-6368. Of course, if you have a life-threatening situation, call 911.

At Riverside Medical Group, we know managing all your care needs, from routine health maintenance to advice from specialists and changes in medications can be complicated, but it doesn’t have to be.

Chronic Care Management (CCM) is a new program available to Medicare patients living with two or more chronic conditions, such as arthritis, diabetes, depression or high blood pressure.

Care Coordination
Riverside Medical Group offers a service that can help you navigate these challenges. Our CareHarmony care coordination service is designed to help you take care of you! You will benefit by receiving monthly telephone assistance in between your regular appointments. This includes a dedicated Care Coordinator to guide you toward better health.

Chronic Care Management extends your care outside of the four walls of your physician’s practice to ensure that you maintain the best possible health. Each month your Care Coordinator will call you to:

• Assist with scheduling appointments, lab tests or other tests
• Explain how and when to take your medications
• Coordinate any home health or medical equipment needs
• Connect you with health education resources, services and programs
• Identify available community resources
• Coordinate follow-up care after leaving the hospital or the emergency room
• Access other support services you need to stay well

There is also a 24/7 Care Coordinator Phone Line to help answer any questions you may have day or night outside of your calls with your Care Coordinator.

Cost and Coverage
This service is covered by Medicare and is subject to your annual deductible and coinsurance (usually 20%). If you have a secondary or supplemental insurance plan, your coinsurance may be covered. It is best to review exactly what your insurance plan covers.

While you can only sign up for Chronic Care Management services with one of your CareHarmony care coordinators, you are able to opt-out any time—there are no strings attached.

Contact Us
If you have questions about this service and would like to learn more on this program, or how to enroll, please call 757-223-9116 to speak with a Care Coordinator.

There are multiple ways you can contact our office. We encourage you to ask questions or call us.

Appointments

Please call the office at (757) 234-4285 for an appointment. Please provide 24 hours notice if you need to reschedule an appointment.

After hours

Please call the physician-on-call at (757) 594-2000. In case of an emergency, call the same or 911.

Refills and referrals

If you need a refill or referral please call the office. If you need an emergency prescription refill outside of regular office hours, please call (757) 594-2000.