At Riverside, we’re committed to empowering you with user-friendly, accessible, and personalized digital tools that support your unique health journey. That’s why we use Hello World, our secure text messaging experience powered by Epic, the same electronic health record system that supports MyChart. Hello World makes staying connected to your care easier and more convenient. You’ll get the information you need, when you need it, in a text-friendly format that’s easy to read on your phone.
With Hello World, we can send helpful updates straight to your phone giving you faster, easier ways to manage your care and stay connected with your Riverside team.
What You Can Do:
- Confirm or cancel appointments
- Check in before your visit
- Pay a bill or sign up for a payment plan
- Get appointment reminders and personalized updates
- Receive important alerts, like unexpected clinic closures
Getting Started:
- If you're already receiving texts from Riverside and haven’t opted out, no action is needed.
- To unlock more features, you can:
- Text START to 91016. We recommend saving this number in your phone so you know it's us.
- Ask your care team during your next visit.
- Enable text notifications in your MyChart account.
- Proxy users: If you manage care for someone else, check your MyChart proxy access to ensure you receive the right updates.
Standard message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP. You can view our Terms of Use on riversideonline.com, the link is located on the bottom of our home page.