When you come to Riverside for care, you will notice some changes, all intended to support your health and well-being. We want you to feel confident in the safety of our facilities. Our goal is to enhance your sense of comfort and security as you entrust us with your care. Social distancing remains the best way to prevent the spread of COVID-19, and many of our spaces have been reconfigured accordingly. It may seem like this is a change, but we can all think of it as the "new normal" as restrictions are lifted. Here's what you can expect:
- You will be asked to wear a mask. If you don’t have a face covering, one will be provided for you.
- We will screen everyone by doing a temperature check and asking some basic health questions. Our staff is also screened for illness at the start of every shift.
- Anyone with potential COVID-19 symptoms will be placed in a separate area of care away from other patients.
- We frequently sanitize all high-touch surfaces, with extensive cleaning of exam rooms between patients.
- We continue to restrict visitation, not because our facilities aren't safe, but to honor the state guidelines in effect — with the awareness that social distancing remains the best way to stop the spread of COVID-19. We will make every effort to involve your loved ones in your care as directed by you. This could involve conferencing them in by phone to discuss your discharge instructions, or helping you set up online video calls to stay in touch while you’re in the hospital.
- We maintain social distancing during the check-in process and as patients wait to be seen. If you can't go directly to the exam room or the testing site, in many cases you will wait in your car, and we will call you when it's time to come in. If you prefer to wait inside, our waiting areas have been configured to enable everyone to remain at least 6 feet apart.
- We ensure our team members have access to the personal protective equipment recommended by the CDC.
Riverside is resuming elective procedures that had to be postponed starting in March due to a state order. Patients who are affected by this can expect to be contacted soon with options to reschedule their surgery. Many of the same changes noted above will apply to enhance your comfort and security as you entrust us with your care.
One of the best ways to stay informed on what's happening at Riverside is to sign up for MyChart. We can send you messages through this platform, as well as through texting and email if you provide that information. Learn more about MyChart.
You can also connect with Riverside on social media. Learn more about our social media channels.