We are pleased to welcome visitors back to our hospitals in a limited capacity. In general, most facilities will allow one visitor. Screening and masking are required for everyone. Visitors must be 16 and up. Each visitor will be given a badge. More general guidelines are below. Please note that some Riverside facilities may have additional visitation restrictions. Please check with each location for specific information. Click here for Riverside hospital phone numbers.
Patients admitted to the hospital: In general our hospitals will allow each patient to have one visitor per day between 9 a.m. and 7 p.m. End-of-life situations will be determined on a case-by-case basis. Visitation will be restricted for patients suspected or confirmed to have COVID-19.
Emergency departments: One visitor may accompany each adult patient. Both parents may accompany pediatric patients. Visitation will be restricted for patients suspected or confirmed to have COVID-19.
Mother baby units: Each patient may have one support person with them at all times. This will not be limited to the 9 a.m. to 7 p.m. visitation hours.
Neonatal intensive care unit: Two designated visitors are allowed at a time. Both must be banded. This will not be limited to the 9 a.m. to 7 p.m. visitation hours.
Scheduled procedures that do not require a hospital stay, as well as hospital and freestanding clinics and departments:
(Updated as of November 23, 2020)
Outpatient procedures and outpatient departments need to restrict visitation to one person and only if that person is essential to patient care. Otherwise, visitors should wait outside or in their vehicles. We are scaling back on the number of visitors within our buildings due to the rise in COVID-19 incidence in our community. Communication updates will be provided so you can return to assist with the discharge process. Health screening, social distancing and masking are required for everyone. Guidelines may vary by location, so please call ahead to confirm.
Riverside Rehabilitation Hospital: Each patient will be allowed one visitor per day from 6 to 8 p.m. Visitors must be 18 and up, with no COVID-19 diagnosis in the past 10 days. Masking is required at all times, and visitors must stay in the patient room. Hand hygiene should be completed before entering the room, before leaving the room, and after using the bathroom. Visitation remains restricted for any patients confirmed or suspected to have COVID-19.
Riverside Behavioral Health: Due to the increase of COVID-19 cases across the country and in Virginia we have made temporary changes to our visitor policy to ensure the safety of patients, visitors and team members. Starting January 7, 2021 we are not offering in person visitation. Virtual visitation is available and can be scheduled at a time that works best for you and your loved one. For more information on virtual visitation and our visitor guidelines please contact Riverside Behavioral Health Center at 757-827-1001.
Riverside Medical Group appointments
(Updated as of November 16, 2020)
Masking is mandatory or your appointment will need to be rescheduled.
We apologize for any inconvenience due to limited seating for social distancing, and for the safety of our patients and team members we are enforcing the following guidelines in accordance with CDC guidelines and the Governors' order.
Riverside medical office practices are asking patients not to bring family members or caregivers to appointments if possible. Exceptions will be made to allow one additional person if you have mobility issues or if you need support during provider discussions. Children are not allowed unless the child has an appointment themselves.
No visitors will be allowed in the infusion centers and adjacent medical oncology practices. All patients and visitors must wear a face covering.
Visitation restrictions continue at Lifelong Health facilities
Riverside continues to restrict all visitors to protect our residents against the potential spread of the coronavirus. This applies to all nursing, rehabilitation and assisted living facilities. No one will be allowed to enter unless essential. If you have extenuating circumstances, please contact the Administrator or Director of Nursing. All health care workers in these settings are being screened at the beginning of their shift, including taking their temperature.
We encourage the use of virtual visits, window visits and outdoor visits. If you would like to schedule an outdoor visit, please contact the facility.
Call 757-534-6976 to find out the status of visitation and other important information about measures in place at our Lifelong Health facilities. You can check this number daily in case there are updates.
Visit our Resident and Family Information During COVID-19 page to learn more about the precautions we've put in place to keep our residents and staff safe.
Riverside is here to support you with a variety of resources to assist with comfort, coping and healing. Find out how Riverside Hospice bereavement support services can help at a time of loss.