Riverside is committed to being here for you, and that means your health and safety are our priority. These FAQs are intended to answer common questions. If you have a concern that's not covered here, please reach out to Riverside Nurse 24/7 at 800-675-6368.
How can Riverside assure safety for patients and visitors?
Should I wear a mask when I come to Riverside for care?
How will Riverside keep its environments safe?
How are Riverside team members protecting themselves at the same time they protect patients?
How will offices limit interaction with other people?
Can I bring someone with me to my appointment?
Is telehealth available if I feel that's a better option for me?
If you are interested in this option, contact your provider's office or call 757-534-5352. Our nurses and schedulers will help you determine the best setting of care to address your need. You can also send a video visit appointment request through MyChart. Click here to log in to MyChart.
Learn more about video visits by clicking here.
What are the options for scheduling an appointment?
Are visitors allowed?
Are there new pre-op instructions for surgery?
Will all patients be tested before procedures?
Will COVID-19 patients be separated from other patients?
What is a coronavirus?
How does COVID-19 spread from person to person?
What are the symptoms of COVID-19?
How do we determine when to test for COVID-19?
Is there a treatment?
Do people who are showing typical symptoms of COVID-19 need to be put in the hospital?
What if someone I care for may have COVID-19?
Is there a COVID-19 vaccine?
Can someone get COVID-19 multiple times in a season?
Are there other health conditions that put a person at higher risk if they develop COVID-19? Is there anything special these people need to know about avoiding COVID-19?
Do disinfectants kill COVID-19?
Where can I get more information?