Riverside Convalescent Center-Mathews Earns National Recognition for Outstanding Customer Satisfaction

Riverside Convalescent Center-Mathews recently received My InnerView's Excellence in Action award, a national honor recognizing the facility's commitment to superior customer satisfaction. Nearly 5,500 nursing homes in the country participated in a 2010 satisfaction survey. The award, which is presented annually, recognizes those providers that performed in the top 10 percent of nursing homes.

"We congratulate the Excellence in Action award recipients," said Amanda Twiss, CEO of My InnerView-OCS. "These skilled nursing facilities deserve recognition for their success. Residents and families thought enough of their care to score their satisfaction as excellent. This award salutes their dedication to customer satisfaction and highlights the differences they make in the lives of people every day."

Riverside Convalescent Center-Mathews promotes quality and compassion in long term care. This latest accomplishment represents Riverside's commitment to provide the best possible care for aging individuals close to home. "We are very thankful to receive the Excellence in Action award," said Guy Shelton, Administrator of Riverside Convalescent Center-Mathews. "We truly believe in giving our residents and their families our best every single day. It's an honor to be recognized among some of the best facilities in the nation."    

This year's award for superior customer satisfaction was presented to My InnerView customers who completed a resident or family satisfaction survey in 2010, had a minimum 30 percent response rate, and scored in the top 10 percent of qualifying facilities on the question "What is your recommendation of this facility to others?" in terms of the percentage of respondents rating the nursing home as "excellent."

In addition to this year's award, RCC-Mathews received recognition from My InnerView for customer satisfaction and quality in 2007, 2008 and 2009.