Recognize outstanding care and service
Our team members go above and beyond every day, and we recognize these efforts through our Champions of Caring program. Click here to nominate someone.

Comments, questions or concerns
We welcome your comments and questions. Please reach out to us by using our secure, online form.

Careers at Riverside
If you have questions about open jobs or the status of your application, contact our Talent Acquisition team at 757-534-5627 or toll-free at 1-866-929-9905, or email

Free help, 24/7, through Riverside Nurse
A registered nurse specially trained in telephone triage will answer your symptom-based questions and, if needed, refer you to a physician for treatment. Riverside Nurse also provides general health information and Riverside physician and service referrals. Call 757-595-6363 or toll-free at 1-800-675-6368.

Contact a physician's office
Search for the physician using Find a Doctor. Office numbers are included with each physician's profile. To make an appointment, visit online scheduling.

Billing questions?
If you have questions about your bill:

  • Contact us at 1-800-621-7677
  • Office hours: 8 a.m.-5 p.m., Monday to Friday
  • After office hours, email us at for inquiries

Request for medical records
To receive a copy of your medical records, choose from the options below:

1. Conveniently request and receive your Riverside medical records through the online portal: Release to MyChart (free of charge when requested through the portal).
2. Complete the release of information form and mail or fax to a facility listed below. Our form is available in three langauges.

There may be a charge for records where regulations apply. If you have further questions about your medical records or health information, please contact us at the phone number listed for the facility where your service was provided.

To amend your medical record, complete the request to amend PHI and mail this form directly to:

Attention: Privacy Officer
Health Information Management Services
12420 Warwick Blvd., Suite 7C
Newport News, VA 23606

ALL requests to amend your medical record should be sent to the address above regardless of the Riverside location where you received treatment.

For other requests, find the facility where you were treated from the list below:

Health Information Management Services
12420 Warwick Blvd., Suite 7C
Newport News, VA 23606
Telephone: 757-594-2171
Fax: 757-594-3235

Health Information Management Services
Riverside Doctors' Hospital Williamsburg
1500 Commonwealth Ave.
Williamsburg, VA 23185
Telephone: 757-585-2038
Fax: 757-903-2145

Health Information Management Services
Riverside Shore Memorial Hospital
20480 Market St.
Onancock, VA 23417
Telephone: 757-302-2175
Fax: 757-789-0624

Health Information Management Services
Riverside Tappahannock Hospital
618 Hospital Road
Tappahannock, VA 22560
Telephone: 804-443-6295
Fax: 804-443-6156

Health Information Management Services
Riverside Walter Reed Hospital
7519 Hospital Drive
Gloucester, VA 23061
Telephone: 804-693-8843
Fax: 804-693-8813

Senior Care Navigation
Riverside Senior Care Navigation is a free service that can provide you and your loved ones with the information to help you make informed decisions. Our Senior Care Navigators provide information and referrals based on your specific needs. Contact one of our navigators at 757-856-7030.