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Epic Applications Analyst (Newport News, Va)

Job Summary: The role is responsible for developing the respective Epic application(s) by investigating, analyzing and documenting current and future state processes to ensure the successful integration between clinical/business practice and the relevant Epic application. The analyst fulfills multiple roles throughout the project life cycle (design, implementation, and long term support) by gaining comprehensive knowledge of the Epic software as well as hospital / medical center / physician practice operations and workflows. The analyst coordinates all issues that arise during the project for their respective application, And must be knowledgeable about RHS policies, procedures and business operations. The analyst works closely with other Epic application analysts, project managers, trainers to translate clinical and business needs into EMR functionality in a manner consistent with project timelines and budgets. The analyst must have excellent communication skills in sharing information with fellow team members as well as interacting with clinical, operations, and administrative staff to ascertain specific application requirements. Key attention to detail and ability to respond professionally to urgent changes that impact Patient Safety, Quality, or other federal / regulatory requirements is required.The analyst : -Actively participates as part of a team in system configuration, on-going maintenance / process improvement, change documentation, and training staff on application functionality.- Works independently in completing project task as part of the project implementation, including building / testing of system components, documentation of workflows, building of data sets, master files and reports, performs quality assurance and integrated testing on new releases / upgrades.- Develops report specifications and works closely with report writers to ensure operational and regulatory reporting needs are met including reports necessary to comply with Federal and Regulatory requirements (Meaningful Use, CMS Sore Measures, etc) - Receptive to business needs expressed by customers (Clinicians, Providers, Administration, Operations) and clearly documents system capability and constraints. - Works with all clinical, business and IT constituents in a positive, supportive and collaborative team manner. The analyst provides 24/7 on call support on a rotating basis for application issue resolution.

Educational Requirements: Bachelor's Degree Required or 8+ years of progressive healthcare experience. Program of Study Health Care Administration, Clinical Information Systems. Informatics, Information Technology or Sciences RN, RRT, RPH, ARNP, PA, CPA. Relevant healthcare (hospital/medical center/integrated delivery system) experience may be substituted for degree requirements.

Certification/Licensure Requirements: Relevant Epic Certification(s) to be obtained. Completion required as defined in Epic Implementation Timeline. Existing Epic Certification(s) in relevant application preferred.

Experience Requirements: 3 years required in progressive healthcare industry experience preferably in an Integrated Delivery Network in clinical care, operations or IT system support. 3 Years preferred in clinical experience in one or more of the following areas: OR, Anesthesia, Emergency, Pharmacy, Oncology, OB/GYN, or IT experience in CPOE, Clinical Documentation OR healthcare operations experience such as billing, scheduling, access services, health information management (HIM) OR in-depth knowledge of ambulatory physician and back office nursing and specialty department clinical documentation workflows, care planning, and patient education. 5 Years preferred in progressive healthcare (Integrated Delivery System) experience in clinical or operations setting, IT system development or deployment, experience as a clinical analyst, business analyst, systems or financial analyst. 1-3 Years Preferred with hands-on Epic clinical systems experience with appropriate Epic Training / certifications in at least one application area.

Location: Riverside Hospital Services

Network Engineer- Telephony (Newport News, Va)

Job Summary: Reports to the Telecommunication Manager. Job Duties include: Designing, implementing, and troubleshooting enterprisewide voice technologies. This includes phone systems, voice mail applications, unified communications, CTI and call center applications, along with installation, maintenance and troubleshooting of communications hardware and voice circuits as well as project management of telecom initiatives and support of peripheral systems.

Education: Bachelor's degree in communications engineering, electrical engineering, or related field is strongly preferred.

Certifications: Must possess or demonstrate work experience using at least 1 of the following certifications: Avaya Certified Implementation Specialist, Avaya Certified support Specialist, or Avaya Certified Solutions Specialist in the areas of CallPilot, CS1000, Call Center, Messaging, Session Manager, Contact Center, equivalent Telecom/Nortel, or Cisco Certifications.

Experience/ Responsibilities:

Must have 3-5 years of relevant telecommunications experience or 7 years of general experience.

General understanding of Avaya Communications Manager, CS1k, CMS, Messaging, System/Session mgr, CCE, WFO, and other enterprise telephony applications.

General understanding of VOIP protocols and network integrations including IP and SIP trunking.

Understanding of Quality of Service, Vlans, and DHCP

Understanding of telecommunications protocols including ISDN, Analog, Digital, VoIP, SIP, H323, TCP/IP, IP codecs

Knowledge of designing and maintaining routine ACDs, Vectors, VDNs, and call routing.

Understanding of data technologies such as QoS, routing, switching, DHCP

Understanding of VoWifi integration, and standards.

Plan, design, implement and support standard Telecom solutions.

Develop and maintain relationships with internal and external IT partners.

Provide recommendations to leadership on technical solutions and technology to increase telecommunications effectiveness.

Ability to follow instructions, respond to management direction, and leadership.

Leading and mentoring team members on technologies and projects.

Excellent written and verbal communication and presentation skills, includes team collaboration, documentation, and technical leadership.

Ability to work with minimal supervision to complete assigned task.

Detail oriented and the ability to maintain accurate records.

Excellent organization and time management skills.

Location: Riverside Hospital Services

iCare Web / Server Admin (Added 7 days ago) (Newport News, Va)

Riverside Health System is seeking a Full Time Web and Service Administrator for the Epic/iCare Project in Newport News, Virginia.

Job Summary: The Epic Web and Service Administrator is a critical role involving the installation and administration of web and service servers. The administrator is responsible for configuration, deployment, monitoring and maintenance of the Epic server infrastructure. This position requires expertise with Microsoft Windows Server, VMware vSphere, load balancers, storage area networks and IIS. Perform other duties as assigned.

Educational Requirements: Bachelor's degree in the field of computer science/engineering or information systems preferred or at least 8 years of IT infrastructure related experience.

Certification/Licensure Requirements: Microsoft Certification (MCITP Enterprise or Server or MCSE 2012 Server Infrastructure) required. VMware VCP5 of greater required. F5, Kemp or Citrix Netscaler Load Balancer experience desired. Relevant Epic Certification(s) to be obtained. Completion required as defined in Epic Implementation Timeline. Existing Epic Certification(s) in relevant application preferred.

Experience Requirements: Working knowledge of PC, network and platform operating systems - including UNIX, Windows Server, VMware ESXi, Active Directory and TCP/IP.

Location: Riverside Hospital Services