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Accounts Receivable Analyst (Newport News, Va)

Job Summary: Performs cash payment/general data entry/secretarial/clerical duties for the department. Processes incoming mail. Imports and downloads electronic remits. Creates daily deposit log for assigned facilities/agencies. Accurately enters checks into the appropriate systems and posts payments to the correct patient / resident month and day of service. Reconciles posting to the check/ERA documentation.

Education: High school diploma or equivalent required. Some college preferred.

Experience: Two years previous medical billing and accounts receivable experience preferred. Proficient use of Excel, Access and Word preferred.

Hours: Monday-Friday; days and weekends as scheduled

Location: LHARS Management Contracts

Job Summary: Performs a wide variety of accounting and billing functions. Is responsible for account files and processing of Private, Medicare, Medicaid and third party reimbursement for Lifelong Health & Aging Related Services to include claims submission, processing and follow-up for private and all third party payers also include intering Deposits, Withdrawals in Resident Funds and producing quarterly statements. Works assigned accounts to ensure timely payment by third party payer(s) and patient accounts. Uses interoffice email system and phone system to obtain admission and ancillary charges necessary to bill for applicable facilities. Effectively utilizes computer systems, reports, remittance advices and telephone to carry out daily work activities.

Education: High school diploma or equivalent required.

Experience: Two years previous medical billing and accounts receivable experience preferred.

Hours: 8:00am-4:30pm

Location: LHARS Management Contracts

Job Summary: Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for the timely submission of technically accurate billing for governmental and non-governmental payors. Responsible for managing the assigned portion of the accounts receivable including appropriate and timely follow up of all insurances, identifying issues and reporting trends. Uses multiple systems in daily work. Works detailed credit, bankruptcies, and charity accounts. Researches and write appeals to insurance companies on denied accounts. Acts as a liaison between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends.

Education/Experience: High School Diploma or GED Required and 2+ years' experience in Revenue Cycle setting /or College Degree +1 year Revenue Cycle experience required. Master's Degree can count for 1 year of additional experience. Medical Billing, Collections, Patient Access, or Insurance Verification experience required.

Certification: Revenue Cycle Specific Certification (Example: CHAA Certified Healthcare Access Associate or CPAT Certified Patient Accounting Technician) preferred.

Location: Riverside Hospital Services

Business Associate (Added 5 days ago) (Newport News, Va)

Job Summary: The Business Associate is responsible for carrying out all policies and procedures associated with the registration, insurance verification and documentation of patient service access, including Registration. Effective use of departmental computer systems and online websites, to carry out daily work activities. Assists with special projects related to communication and timely reporting. Ensures adherence to established policies and procedures. This position assists in the organization and review of activities which support patient care delivery as it relates to patient inquiries, registration, insurance verification, court reporting, and documentation of patient demographic information. This position must be able to work under changing conditions and with some interruptions. The Business Associate works under the supervision of the Manager of Admissions/Care Management and may be required to work in other areas according to the department and facility needs.

Education: High School Graduate or GED preferred.

Certification: Current BLS is required or obtained within 10 days of hire.

Experience: Two years administrative experience, mental health and/or medical field preferred.

Hours: Monday-Friday, Days

Location: RIVERSIDE BEHAVIORAL HEALTH

Communication Specialist (Newport News, Va)

Job Summary: Manages telephone switch board 24 hours a day 7 days per week to provide our physicians and Community access to RHS services. Facilitates all inbound and outbound calls supported by the Communications Department. Services include: facilitating timely Emergent Life Threatening Code Calls, paging providers, Physician Line, main operator line, directory, patient information, and Caring Connection. Consistently executes standardized protocols which includes a warm transfer when paging a physician for a patient's concern. Effectively utilizes multiple computer and telephone software. Up fronts Inbound Calls in Assigned Service Queue for RHS Health Communications Department.

Education/Experience: High School Diploma or GED required and 1 year experience in a call center, customer service, or patient care environment. Basic data entry/computer skills & typing skills required.

Certification: Certified Healthcare Access Associate (CHAA) Call Center/Health Care or Comparable Certification or Education preferred.

Hours: Majority hours between 11:00am - 11:00pm and every other weekend.

Location: Riverside Community Services

Insurance Coordinator (Newport News, Va)

Job Summary: Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Completes pre-registrations to include insurance verification for patients using Riverside facilities. Pre-registration and insurance verification ensures proper collection of payment for services rendered. Has full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Insurance Verification office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education: High School Diploma or GED required, Bachelor's or Master's degree preferred.

Certification: Revenue Cycle Specific Certification preferred (Example: CHAA Certified Healthcare Access Associate or CPAT Certified Patient Accounting Technician).

Experience: High School Diploma or GED and 2+ years' experience in Revenue Cycle, business office setting /or Bachelor's Degree and 1+ years' experience required. Master's Degree can count for 1 year of additional experience.

Location: Riverside Hospital Services

Lead Executive Assistant (Gloucester, Va)

Job Summary: Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Provides leadership and guidance and observes other Executive and Administrative Assistants and their interactions with staff and the public to ensure highest level of service is provided. Supervises these employees regarding their work, plans time schedules and trains them as necessary.

Education: College degree in Business Administration preferred.

Experience: Minimum of five years related experience required. Medical terminology, computer experience, and typing 55-60 WPM required. High proficiency in the use of Microsoft Office products, including Word, PowerPoint, and Excel as well as other computer software applications as necessary for the position is required. Candidate with previous experience supporting executive level leadership is desired. Excellent calendar management skills, including the planning and coordination of complex executive meetings.

Hours: Monday through Friday, 8:00 am to 4:30 pm with ability to work additional hours as needed to meet business needs.

Location: Riverside Walter Reed Hospital

Maintenance Coordinator (Added 5 days ago) (Newport News, Va)

Warwick Forest located in Newport News, Virginia is seeking a Full Time Maintenance Coordinator to join their team.

JOB SUMMARY: Responsible for the efficient and effective use of planning, scheduling, completion and coordination of the work order process for Warwick Forest and The Gardens at Warwick Forest. Works closely with the maintenance teams as well as contractors regarding work priority, completion dates and times, as well as supplies needed. Communicates with residents or departments who place work orders to provide updates and ensure satisfaction with the quality of work provided. Is responsible for maintaining and ordering supplies, payroll, customer service and handles all general, receptionist and administrative duties for the maintenance departments.

EDUCATION: High school diploma or equivalent required. Associate's Degree in Business preferred.

EXPERIENCE: 1-3 years administrative experience with strong customer service and organizational skills preferred.

HOURS: 8:00 AM-4:30 PM

Location: Warwick Forest

Are you looking for a position that allows you to maintain a work life balance with a flexible work schedule? Riverside Medical Group has PRN positions for an Office Assistant.

Job Summary: Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

Education: High school diploma preferred.

Experience: One year medical office experience strongly preferred.

Commitment: Team members will have a minimum scheduling commitment of 8 hours per week or 24 hours per week. Shifts available in Hampton, Newport News, and Williamsburg with the ability to float to different Riverside Physician Practices.

Hours: Monday-Friday

Location: Riverside Medical Group

Orthopedics - Office Assistant (Newport News, Va)

Riverside Orthopedics, Sports Medicine and Physiatry Specialists has an opportunity available for Full Time Office Assistant.

JOB SUMMARY: Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

Location: Riverside Medical Group

Patient Access Rep (Added 6 days ago) (Eastern Shore, Va)

Riverside Shore Memorial Hospital is seeking a part time Patient Access Representative to join their team.

Job Summary: Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED required. and 1+ years' experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Hours: 11:00pm - 7:00am, Fridays and Saturdays

Location: Shore Memorial Hospital

Patient Account Rep (Newport News, Va)

Job Summary: Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for the timely submission of technically accurate billing for governmental and non-governmental payors. Responsible for managing the assigned portion of the accounts receivable including appropriate and timely follow up of all insurances, identifying issues and reporting trends. Uses multiple systems in daily work. Works detailed credit, bankruptcies, and charity accounts. Researches and write appeals to insurance companies on denied accounts. Acts as a liaison between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends.

Education/Experience: High School Diploma or GED Required and 2+ years' experience in Revenue Cycle setting /or College Degree +1 year Revenue Cycle experience required. Master's Degree can count for 1 year of additional experience. Medical Billing, Collections, Patient Access, or Insurance Verification experience required.

Certification: CHAA or CPAT Preferred

Hours: Monday-Friday; days, nights and weekends as scheduled

Location: Riverside Hospital Services

Job Summary: Responsible for handling patient inquiries via the telephone, to include Riverside acute care facility billing inquiries and Riverside Medical Group physician billing inquiries. Effectively utilizes all billing software systems, computer systems and telephone system to provide accurate, thorough responses to patient account inquiries and for the delivery of exemplarily customer service. Utilization includes Medipac, Invision, Athena, Clinicals, Soarian Imaging, Centricity, R-care and others as required. Corrects and rebills accounts. Knowledge of Insurance payer billing and authorization requirements for both facility and physician billing necessary. Works with patients for payment plans and charity consideration.

Education/Experience: High School Diploma or GED and 2+ years' experience in Revenue Cycle, business office setting /or College Degree +1 year customer service experience. Master's Degree can count for 1 year of additional experience.

Certification: Revenue Cycle Specific Certification (Example: CHAA Certified Healthcare Access Associate or CPAT Certified Patient Accounting Technician) required within 1 year.

Hours: Monday-Friday, 9:00am-5:30pm

Location: Riverside Hospital Services

Patient Accounts Receivable Rep (Newport News, Va)

Job Summary: Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for the timely submission of technically accurate billing for governmental and non-governmental payors. Responsible for managing the assigned portion of the accounts receivable including appropriate and timely follow up of all insurances, identifying issues and reporting trends. Uses multiple systems in daily work. Works detailed credit, bankruptcies, and charity accounts. Researches and write appeals to insurance companies on denied accounts. Acts as a liaison between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends.

Education/Experience: High School Diploma or GED Required and 2+ years' experience in Revenue Cycle setting /or College Degree +1 year Revenue Cycle experience required. Master's Degree can count for 1 year of additional experience. Medical Billing, Collections, Patient Access, or Insurance Verification experience required.

Certification: CHAA or CPAT Preferred

Location: Riverside Hospital Services

Job Summary: Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for the timely submission of technically accurate billing for governmental and non-governmental payors. Responsible for managing the assigned portion of the accounts receivable including appropriate and timely follow up of all insurances, identifying issues and reporting trends. Uses multiple systems in daily work. Works detailed credit, bankruptcies, and charity accounts. Researches and write appeals to insurance companies on denied accounts. Acts as a liaison between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends.

Education/Experience: High School Diploma or GED Required and 2+ years' experience in Revenue Cycle setting /or College Degree +1 year Revenue Cycle experience required. Master's Degree can count for 1 year of additional experience. Medical Billing, Collections, Patient Access, or Insurance Verification experience required.

Certification: CHAA or CPAT Preferred

Location: Riverside Hospital Services

Payment Variance Analyst (Added 6 days ago) (Newport News, Va)

Riverside Health System is seeking a Payment Variance Analyst to join the team!

Job Summary: The Payment Variance Analyst is responsible for working all payment, discount and overpayment variances in the RHS Contracts Manager System for RHS, including all insurance contracts for the following facilities: RRMC, RWRH, RRI, RTH, HRSH, RSMH and RDHW. Analyzes documents for potential reimbursement recovery. Recognizes inconsistencies in the loading of contract terms. Performs a variety of mathematical calculations to determine contract rate accuracy to determine cost outliers, daily DRG, percent of charges and stop loss payments. Must have the ability to understand RHS Payor Contracts in order to hold the payors accountable for paying according to our contract. Daily File Reconciliation and Issue Follow up. Negotiates account settlements with attorneys and insurance companies. Identifies trends and provides detailed feedback regarding issues which cause false variances allowing for research for root cause to be completed. Utilizing the Resubmission Package tool to reiterate discussions with insurance companies; Completes daily reconciliation of files and message codes; Utilizes appropriate comments codes to allow for clear identification of reasons for variances. Reviews and processes all attorney settlement requests following policy; Participates in team meetings/activities and supports the philosophy and goals of the team and department.

Education/Experience: High School Diploma or GED Required and 2+ years' experience in Billing, Collections, Payment Posting, Accounting or Payment Variance, or Contracts required. College Degree accepted in lieu of experience.

Location: Riverside Hospital Services

Phone Operator/Office Assistant (Williamsburg, Va)

Job Summary: The office assistant/phone operator for the PCP Call Center is responsible for answering calls and scheduling appointments in Icare for 15 Primary Care sites. Sends thorough in-basket messages to the appropriate pool in Icare. Must be able to handle a fast paced environment.

Education: High school diploma with emphasis on clerical courses or equivalent preferred.

Experience: Experience in a doctor's office preferably, some knowledge of coding and insurance, medical terminology and typing at least 55wpm helpful.

Hours: Flexible, Monday-Friday between 8:00am-5:00pm.

Location: Riverside Medical Group

Are you looking for a position that allows you to maintain a work life balance with a flexible work schedule? Riverside Medical Group has PRN positions for an Office Assistant in the Middle Peninsula Region.

Job Summary: Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

Education: High school diploma preferred.

Experience: One year medical office experience strongly preferred.

Commitment: Team members will have a minimum scheduling commitment of 8 hours per week or 24 hours per week. Shifts available in the Middle Peninsula with the ability to float to different Riverside Physician Practices.

Hours: Monday-Friday

Location: Riverside Medical Group (Riverside Walter Reed Hospital)

Recruitment Assistant (Added 6 days ago)

Riverside Health System has a full-time Recruitment Assistant position available in the Talent Recruitment Center.

Job Summary: Responsibilities include answering incoming phone calls as well as providing primary support to internal and external customers. Provides support to the team by scheduling interviews, answering general questions, and administering pre-employment testing. Must possess excellent organizational skills, interpersonal/human relations skills as well as verbal and written communication skills to positively interact with our customers. Completes administrative functions for new hire processing accurately and timely. Follows established organization and department policies and procedures to ensure compliance with regulatory requirements. Provides support to the Talent Recruitment Center team. Exhibits exceptional customer service and professionalism to both internal and external customers.

Education: High school diploma required with Bachelors Degree in Business or related field preferred. Proficiency in Microsoft Office to include Word, Excel, Outlook and Power Point is required.

Hours: Include Monday through Friday from 8am to 4:30pm with additional hours as necessary.

Location: Riverside Hospital Services

Registration Representative (Newport News, Va)

Job Summary: Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED required. and 1+ years' experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Available Positions: Labor Pool (as needed to work days, evenings, nights and weekends) - Fridays 11:00pm-7:00am

Location: Riverside Regional Medical Center

Registration Representative (Newport News, Va)

Job Summary: Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED required. and 1+ years' experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Hours: Must be available days, evenings, overnights, weekends, and holidays.

Available Positions: Labor Pool (Friday or Saturday 11:00pm-7:00am)

Location: Riverside Regional Medical Center

Job Summary: Works under the supervision of the Director and Department Managers. Effectively utilizes all billing software systems, computer systems and telephone system to provide accurate, responses to patient account inquiries and for the delivery of exemplarily customer service. Utilization includes Medipac, Invision, Athena, Clinicals, Imaging, Centricity, R-care and others as required. A strong understanding of revenue cycle operations in all departments. Responsible to identify issues and reporting trends. Acts as a liaison between the billing office and all front end locations.

Position will be cross functional to cover the three reporting departments:

Patient Accounting Call Center: Handling patient inquiries via the telephone, to include Riverside acute care facility billing inquiries and Riverside Medical Group physician billing inquiries.

Central Scheduling: Schedules appointments for diagnostic tests and treatment therapies for all Riverside facilities.

Insurance Verification: Completes pre-registrations to include insurance verification for patients using Riverside facilities. Preregistration and insurance verification ensures proper collection of payment for services rendered. The employee must have full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Performs duties associated with area of coverage such as full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments.

Education: High School Diploma or GED required.

Certification: Revenue Cycle Specific Certification (Example: CHAA Certified Healthcare Access Associate or CPAT Certified Patient Accounting Technician) within 1 year required.

Experience: 2 years' experience in Revenue Cycle, business office setting /or BS Degree +1 year customer service experience. Master's Degree can count for 1 year of additional experience.

Hours: Monday-Friday, 8:00am-5:00pm.

Location: Riverside Hospital Services

Sr. Executive Secretary (Newport News, Va)

Riverside Regional Medical Center located in Newport News, Virginia is currently seeking a Full Time Sr. Executive Secretary to join their Nutrition Services team.

Job Summary: Performs general secretarial/clerical/receptionist and accounting duties for the department. The Senior Executive Secretary is responsible for: answering multiple phone lines, referring/screening calls, ordering of supplies, gathering data for weekly operating reports; provides clerical support for other team members within the department; maintains compliance of departmental personnel files and serves as a time keeper for department payroll. The Sr. Executive Secretary is responsible for maintaining vendor files, daily financial management reports by collecting statistical and financial data, and performs daily accounting audits as well as daily deposits.

Education: High School Diploma or GED highly desired.

Experience: Five years of progressive secretarial experience to include managing calendars for executive leaders, creating reports and presentations, gathering data for weekly and monthly operating reports. Must be proficient in Microsoft Word, Power Point, Excel and other software necessary for this position.

Hours: 8:00 am-4:30 pm

Location: Riverside Regional Medical Center