Newport News, Va. — Riverside Health System is pleased to announce it has named Shelly Johnson, MPA, as the Associate Vice President, Administration, at Riverside Regional Medical Center in Newport News, Virginia. In the newly created role, Johnson oversees facility operations, including Master Plan construction, with a commitment to overall patient experience and outcomes.
Johnson spent the last five years as Director of Finance and then Senior Director of Operations at Riverside Walter Reed Hospital in Gloucester. She first began work for Riverside 22 years ago, though her roots to the most comprehensive health facility in Hampton Roads date back even further than that.
“I was born at Riverside Regional,” she said. “You could say I’ve always been part of Riverside.”
Johnson spent the majority of her career at Riverside Walter Reed Hospital, where an initial coordinator role in Central Registration quickly transitioned into a managerial promotion. She served as Director of Patient Relations/Registration for six years until moving into director positions for first Revenue Cycle and later Finance in 2014. She became the Senior Director of Operations at Riverside Walter Reed Hospital in Spring 2019 and began her current role at the Medical Center in January 2020.
“I had been at Walter Reed for so long; it is such a family atmosphere,” Johnson said. “I was a little nervous moving here because of its size, but it is a very family-focused team. The patient experience is great. Every day presents a new challenge.”
Navigating a health care system that covers 1 million square feet initially seemed overwhelming. On the first day, she trekked 16,000 steps according to her tracker, but she was pleased to encounter the same family of a patient on two separate occasions throughout the day.
“It might be big, but it still has that family feel here,” Johnson said.
Current renovation and construction projects underway at Riverside Regional Medical Center include the expansion of Laboratory Services, which will also be outfitted with new state-of-the-art equipment. Johnson oversees the space planning efforts for that effort and several others to ensure hospital services continue to run seamlessly.
“I was drawn always to business and I’m fascinated with health care,” she said. “Finding that balance of patient experience as well as the business side of things appeals to me.”
Johnson holds a master’s degree in public administration from Troy State University in Alabama and a bachelor’s degree in business from Christopher Newport University.
The Gloucester native feels fortunate that she has been able to make a career close to her extended family. She and husband Tyler, who recently celebrated their 25th wedding anniversary, are parents to two daughters, Hunter-Paige and Channy. Both were both born at Riverside Regional Medical Center.
Published: December 23, 2020