Riverside is closely monitoring the COVID-19 outbreak in step with the Virginia Department of Health. It is important that we all take precautions to safeguard ourselves and prevent the potential spread of this illness.

Here are some simple but effective things we all can do:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Clean your hands often. Wash with soap and warm water for at least 20 seconds, or use alcohol-based hand sanitizer that contains at least 60 percent alcohol.
  • Cover your cough or sneeze with a tissue, throw the tissue in the trash, and wash or sanitize your hands.
  • Practice social distancing by avoiding crowds and keeping a distance between yourself and other people of at least 6 feet.
  • Stay home if you are sick.

Read on to learn more about COVID-19.

For the safety of our patients, staff and community, a no-visitor policy has been implemented for inpatients at all Riverside hospitals. We will allow one person to accompany patients in the mother baby and neonatal intensive care units. No visitors will be allowed in our emergency departments. We recognize that there are extenuating circumstances such as end of life. These exceptions will be evaluated on a case-by-case basis. This is a proactive step to limit the spread of COVID-19.

Recognizing that support of family and friends is vital to health and well-being, we are offering patients tips for keeping connected. Download our handout (PDF).

Riverside medical office practices are asking patients not to bring family members or caregivers to appointments if possible. Exceptions will be made to allow one additional person if a patient requires ambulatory assistance or support during provider discussions. No visitors will be allowed in the infusion centers and adjacent practices.

In Lifelong Health, Riverside is temporarily restricting all visitors in our nursing, rehabilitation and assisted living facilities. No one will be allowed to enter unless essential. If you have extenuating circumstances, please contact the Administrator or Director of Nursing. All health care workers in these settings are being screened at the beginning of their shift, including taking their temperature.

Call 757-534-6976 to find out the status of visitation and other important information about measures in place at our Lifelong Health facilities. You can check this number daily in case there are updates.

It is not necessary for those who are well to wear a mask to protect themselves from respiratory illnesses, including COVID-19. Only wear a mask if a health care professional has advised you to.

Masks are essential for those who have COVID-19 and are showing symptoms. This is to protect others from the risk of getting infected. Masking is also crucial for health workers and others who are taking care of someone infected with COVID-19 in close settings such as at home or in a health care facility.

Symptoms of COVID-19 in people who have been exposed can include fever, cough and shortness of breath. The symptoms may appear in as few as two days or as long as 14 days after exposure. Our Riverside Symptom Checker is a resource for those who have questions.

If someone is experiencing symptoms, we are advising that they call their doctor's office, urgent care or emergency department first to let us know they are coming. You can also call Riverside Nurse 24/7 at 800-675-6368. There is no treatment for COVID-19, and most people will not need hospital care unless they are having trouble breathing, or if they develop moderate to severe respiratory illness.

Most people who are sick are being advised to stay home to avoid spreading the illness to others.

If you need medical care, here’s what to expect when you enter a Riverside facility:

  • You will notice signs asking anyone with flu-like symptoms to immediately put on a mask, which will be provided for you.
  • We will assess your condition and ask questions to learn more about your travel history. We would also need to know if you have had close contact with someone who has been confirmed to have COVID-19. These factors help us determine if testing is needed. Only patients who meet criteria outlined by the Centers for Disease Control and Prevention would be tested for COVID-19.
  • We would make a medical determination if you need to be hospitalized or not. If you are discharged to home, we may collect a specimen for testing if it is deemed appropriate. Most people will be able to recover from COVID-19 at home. The CDC advises that you have enough household items and groceries on hand to enable you to stay at home for a period of time.

Testing is not appropriate for anyone who is not showing symptoms, regardless of any other factors, including travel history. There is no treatment for COVID-19, and most people will not need hospital care unless they are having trouble breathing, or if they develop moderate to severe respiratory illness.

The COVID-19 testing process is conducted with the assistance of the Virginia Department of Health. Riverside can also partner with private labs to conduct testing. It can take hours or even days to get test results back, and all positive results must be confirmed by the CDC.

VDH updates its website every weekday with the number of people tested and the results. To protect patient confidentiality, VDH will not provide any additional details about individuals undergoing testing. View the VDH site.

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