Frequently Asked Questions

How long will it take to get treated?
We see patients according to the seriousness of your medical condition and the order of arrival. As you would want for yourself or a loved one, critically ill or injured patients are seen first. Please keep in mind that patients in the waiting area are not the only patients in the Emergency Department. Patients are also brought in by ambulance through a separate entrance. Other factors affecting when you are seen and how quickly you will be discharged include the number and complexity of tests required. Patients with conditions that require no tests are usually discharged shortly after seeing a physician but in other cases, the physician may have to wait for test results in order to make a proper diagnosis and render treatment. X-Rays and specialized tests may take up to two hours to complete. In all cases, we appreciate how valuable your time is and make every effort to provide prompt but thorough care.

What about visitors?
We understand the desire for family and close friends to be with you in the Emergency Room and welcome any efforts that make you more comfortable. If we are extremely busy, in order to insure the privacy of all patients, there are times when we must limit visitors to one per treatment room. In the case of a child, both parents may remain. At all times, we ask that visitors remain in the treatment room with the patient whom they are visiting. There are occasions when it isn’t appropriate for children to visit. We also ask that when children are present, they are properly supervised at all times. We also offer comfortable waiting areas for family and friends as well as a chapel and meditation room.

Privacy and Confidentiality
This protection of your privacy is something we takes very seriously and our staff is trained to stringently follow privacy regulations in both formal and informal settings. These regulations called the "Health Insurance Portability and Accountability Act (HIPPA)" insure that without your authorization and unless directly related to your diagnosis and treatment, your physicians and other medical personnel may not share information about your condition.


 

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