Guest Information

Visiting Hours
Riverside Tappahannock Hospital recognizes that family and friends play an important role in the support and recovery of our patients. Visitor regulations have been established to allow visitation privileges for family members and friends, but to also help the facility maintain a level of security and uninterrupted patient care.

All visitors for the Medical-Surgical Unit and Intensive Care Unit (ICU) must sign in at the Switchboard Operator’s desk and receive a “visitor’s pass”. Nursing units reserve the right to restrict visitors under the age of 10 years depending on the situation. Children must be supervised at all times.

There are situations in which we may need to ask visitors to leave the clinical area. Other patients, staff and families may need more space and privacy due to a critical situation. There are times when we may need to clear an area of all visitors in order for us to focus on our patients. We ask for your understanding in these rare circumstances. We will make every effort to keep you informed and comfortable during these times.

If at any time you have concerns regarding visitation, please ask to speak with the Charge Nurse, who will be happy to assist you.

Medical-Surgical Unit
1:00 p.m. to 8:00 p.m.
Only 2 visitors per patient
ICU
10:00 a.m. to 8:00 p.m.
First 15 minutes – even hour
Maximum – 2 visitors per patient
Minimum age – 12 years old

Emergency Department Visitation Policy
The services provided in the RTH Emergency Department are with the patient's best interest in mind at all times.

At Riverside, we allow and encourage a family member, friend or other individual to be present with a patient for emotional support during the course of an Emergency Department visit. This individual can be of the patient's choice, unless the presence of the individual threatens other patients' rights, safety or if it puts the patient at medical risk.

This individual may or may not be the patient's surrogate decision maker or legally authorized representative. We want each of our patients to receive timely, compassionate, clinically excellent, and safe care. For these reasons, we ask that you understand that as we determine when, who and how many visitors a patient may have at the bedside, we are considering what is in the best interest of the patient and the other patients in the department. Our treatment area is not large and we do not have all private rooms. Therefore, we base our visitation decisions on the following general guidelines:

  • At the time of an initial assessment by a nurse and/or physician, the patient should have privacy. For this reason, we will usually ask visitors to wait in the waiting area while we complete the patient's initial assessment. There are exceptions to this in the case of children or in adults who are not able to communicate on their own behalf.
  • Visitors must respect the privacy of others and not be a barrier to providing care to the patient.
  • If the patient requests that a friend or family member be at their bedside, we will support that as long as it doesn't interfere with the staff's ability to safely care for the patient.
  • We will ask that the curtains or doors be kept closed so that other patients in the department are not visible to visitors.
  • If the visitors do not stay within the patient's room, or are disruptive, we will ask the visitor to return to the waiting area.
  • We ask that you do not bring food or drink into the Emergency Room clinical area.
  • If you have other children with you who are not being seen, we will ask you to have them remain in the waiting room unless there is no other adult available to supervise them. We want to keep your children safe from acquiring infections or injuries while they are in our facility. Children must be supervised by an adult at all times.

There are situations in which we may need to ask visitors to leave the clinical area. Other patients, staff and families may need more space and privacy due to a critical situation. There are times when we may need to clear the ED of all visitors in order for us to focus on our patients. We ask for your understanding in these rare circumstances. We will make every effort to keep you informed and comfortable during these times.

If at any time you have concerns regarding visitation, please ask to speak to the Charge Nurse, who will be happy to assist you.

Overnight Accommodations
On occasion, family members may stay overnight with hospitalized patients. For out of town family or visitors, we recommend either the Best Western in Warsaw, (804) 333-1700 or the Essex Inn B&B, (804) 443-9900.

Cards, Flowers and Mail
These items are delivered to the patient's hospital room. Any items that arrive after a patient leaves will be forwarded to their home. Due to space limitations, flowers and balloons are not permitted in the Intensive Care Unit (ICU).

Gift Shop
Our hospital volunteers operate a gift shop for the convenience of our patients and their guests. Specialty gifts, cards, balloons and personal items are available. Gift shop hours are 9:00 a.m. to 4:00 p.m. (may vary) Monday - Friday

Meals and Snacks
Cafeteria Hours: Lunch, 11:30 a.m. – 1:00 p.m.; Supper, 5:30 p.m. – 6:30 p.m.
Vending Machines: Located just off the Main Lobby, near the Gazebo.

Non Smoking Campus
Our concern is for our patient's health and recovery. It is our policy that smoking will not be permitted on campus. Please comply with this important policy.

Cell Phones and Public Phones
Each hospital bed has a telephone for patient use. Public payphones are located in the Emergency Department waiting area. Please refrain from using cell phones while within the hospital because the signals may interfere with hospital equipment.

Compliments, Comments and Complaints
Your opinion is valued by the hospital so we have established a special Caring Connection devoted entirely to your compliments, comments and complaints. When a staff member deserves special recognition, give us a call. Or if you're dissatisfied in any way with your hospital stay please give us a chance to correct the situation. Call the Caring Connection Hotline 24 hours a day by dialing extension 6111.

Making a Donation
We are fortunate that through our mission, giving has become an important way for our community to recognize and show gratitude for our doctors, nurses, staff and technology available right here at home, when they need it most. Gifts to the Riverside Tappahannock Hospital Make a Difference Fund allow us to continually enhance the facilities, equipment and programs that support the healthcare needs of the communities we serve. The fund also provides a means for concerned members of our com­munity to fulfill their need to give hope or to honor a special person or event.

We truly appreciate all gifts made to benefit Riverside Tappahannock Hospital as we continue to provide high quality healthcare to the residents of the Northern Neck.


 

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