Patient Information

This information will answer many of your questions and help you feel at home in this new and different environment. Should you have additional questions, comments or suggestions during your stay at Riverside Tappahannock Hospital, please direct them to the head nurse, the nursing administration office or to any one of us personally.

What to Bring from Home

  • Personal items, including: gown or pajamas, robe, bedroom slippers, toilet items, maybe reading material.
  • Insurance information, including: Insurance card or hospitalization insurance policies, Medicare identification card, and supplemental insurance information.

What Not to Bring from Home

  • Medications. While you're at Riverside, your physician will order all medications — even those you routinely take at home. Your nurse will administer all medications. Please leave your own drugs at home.
  • Valuables. The hospital cannot be responsible for loss or damage of any valuable that you bring to the hospital. Please do not bring jewelry or excess cash to the hospital with you.
  • Electrical appliances. No hair dryers, fans, radios, televisions or similar electrical appliances are allowed in the hospital since they may interfere with sensitive medical equipment.

Advance Medical Directives
In 1990, Congress passed the Patient Self-Determination Act. It requires healthcare institutions to tell patients and the people in their communities about their rights under Virginia law to make decisions about their medical care. These rights include the right to accept or refuse care and the right to make advance directives about their care.

Patient Rights & Responsibilities
As a patient at Riverside Tappahannock Hospital, you are subject to certain rights and responsibilities. Please be sure you understand the information you are presented upon admission regarding your rights and responsibilities. If you have questions or concerns during your hospitalization about your rights, feel free to call the Caring Connection Hotline 24 hours a day at extension 6111.

Patient Information 443-3311
Unless you prefer otherwise, our Information Desk will give your room number to concerned family members and friends who call.

Meals
At the time of admission, you'll be asked for preference of food items. Your doctor will specify any restrictions on your diet. If you have questions about your diet please notify your nurse.

Flowers/Cards/Mail
When you receive mail and flowers, they will be brought to your room. We will forward to you any items that are delivered to the hospital after you leave.

Telephone Calls

  • To dial a hospital department:
    Dial the 4-digit number for that department.
  • To dial other patient rooms:
    Dial "6" and the 3-digit room number.
  • To dial a local call:
    Dial "9" for an "outside line" and then the 7-digit telephone number.
  • To dial long-distance:
    Dial "9" then "0" for an outside operator. Long distance calls must be billed to a credit card or charged to a third number like your home. We cannot charge long-distance calls to your hospital account.

Important Numbers

Admitting: Dial 6162
Caring Connection Dial 6111
Business Office/Patient Billing Dial 800-675-6368
Information Desk/Room #s Dial 0
Lost and Found Dial 6153
Memorial Gifts/Donations Dial 6189
Notary Public Dial 6189
Volunteer Service Dial 6192


Compliments, Comments & Complaints: Dial 6111
Your opinion is valued by the hospital so we have established a special Caring Connection devoted entirely to your compliments, comments and complaints. When a staff member deserves special recognition, give us a call. Or if you're dissatisfied in any way with your hospital stay please give us a chance to correct the situation. Call the Caring Connection Hotline 24 hours a day by dialing extension 6111.

Hospitalists
During your inpatient stay at Riverside Tappahannock Hospital, your care will be managed by one of our hospitalist team.

What is a hospitalist?
A hospitalist is a physician who specializes in caring for patients during an inpatient hospital stay and addressing their unique condition. Each patient is cared for by a hospitalist. The hospitalist provides onsite 24 hour inpatient care at Riverside Tappahannock Hospital.

How does the Hospitalist Program Work?
When admitted to the hospital, either via the Emergency Room or directly from your primary care physician's office, the hospitalist assumes responsibility of your care until you are discharged. The hospitalist team will update your primary care physician on your progress throughout your inpatient stay. During your stay, your care will be managed by the hospitalist physicians and nurse practitioners. The nurse practitioners work in close collaboration with their physician team members. Our multidisciplinary care team meets daily to discuss your individual plan of care and discharge planning needs. This team may include: your nurse, physician, nurse practitioner, physical therapist, pharmacist, dietician, respira­tory therapist, home health coordinator, discharge planner, hospice nurse, and the nursing supervisor.

At discharge, the hospitalist will coordinate your care with your primary care doctor to ensure a seamless transition back to outpatient care. Should you require the services of a skilled nursing or rehabilitation facility, our discharge planning team will work with the hospitalists to arrange a smooth transfer of care. Often adjustments in your medication regimen may occur due to your acute illness. You will be given a short term prescription for any new medications or changes in dose of existing medications. These changes will be communicated to your primary care physician in the discharge summary as well as the electronic medical record. Additionally, you will be given a detailed list of your medications for you and your primary care doctor.

Advantages of Being Cared for by The Hospitalist

  • Hospitalists work only in the hospital and are generally available, on site, 24 hours a day.
  • Hospitalists are able to closely monitor you during your hospitalization and are more easily accessible.
  • During emergencies and when concerns arise.
  • Because hospitalists are present in the hospital all day, they are able to ensure fast turnaround of tests and treatments, allowing for timely adjustments to your treatment plan.

Going Home
When your physician has determined that you are able to leave Riverside Tappahannock Hospital, your nurse will coordinate your discharge. Since the last day of your hospitalization involves no room charges, please make arrangements to leave by the discharge time. Be sure to double-check your room for personal belongings. You must stop by the Admitting Office before leaving to pick up your final discharge paperwork and verify billing information. The Admitting Office is open from 8:00 a.m. until 4:30 p.m., Monday through Friday.

Your Valued Opinion
Shortly after you return home, you'll receive a questionnaire in the mail. Please take a few minutes to answer the questions. This valuable information helps guide the hospital in providing services that most benefit you — the patient. To help you remember the details of your hospital stay, we've provided the space at the right. You can use this space for comments about your hospital stay, the names of those who provided outstanding care or even telephone messages from loved ones. Again, please take a moment to complete your questionnaire when you receive it in the mail.


 

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