Patient Satisfaction - Inpatient & Outpatient

First Quarter, 2009
 
 
Inpatient Outpatient
Discharges: 136 152
Survey: 133 95
Return Rate: 98% 63%
Average Score: 94 96
 
 
How likely are you to recommend RRI?
Inpatient Outpatient
Very Likely: 71% 85%
Likely: 23% 8%
Neutral: 4% 3%
Unlikely: 0% 1%
Very Unlikely: 1% 0%
 
 
Was your quality of life improved?
Inpatient Outpatient
Yes Definitely: 68% 76%
Yes, Mostly: 23% 20%
Not Sure: 2% 2%
Somewhat: 3% 2%
No, Not at All: 0% 0%
 
 
Was adequate education provided?
Inpatient Outpatient
Yes Definitely: 81% 79%
Yes, Mostly: 14% 16%
Not Sure: 2% 1%
Somewhat: 1% 1%
No, Not at All: 0% 1%
 
 
Did you feel safe and secure?
Inpatient Outpatient
Yes Definitely: 76% 93%
Yes, Mostly: 15% 7%
Not Sure: 4% 0%
Somewhat: 0% 0%
No, Not at All: 2% 0%
 
 
Riverside Rehabilitation Institute is proud of the work we do because we know we make a difference.  We invite you to visit our Inpatient Comments page or our Outpatient Comments page to see how our patients and their families felt about their experience at Riverside Rehabilitation Institute.

We also know that the difference would not be possible without our dedicated staff.  And while dedication is important, we have found that talent and attitude are just as important.  These are the qualities we look for in staff because we know that this combination will make a tremendous difference in each patient's recovery.  But don't take our word for it, visit the comments page on Inpatient Staff and/or Outpatient Staff to read what their patients had to say about them.

 

 


 

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