Please arrive promptly for your office visit. If your physician’s office schedule is delayed, our staff will gladly offer to reschedule your appointment. If you find that you need to change your appointment, we would appreciate notification of our office at least 24 hours before your scheduled visit.
Fees, Billing and Insurance
Please be aware that many insurance plans require pre-authorization and pre-certification before outpatient procedures such as colonoscopy and endoscopy can be performed. We will help to ensure that authorization is obtained. However, we need your assistance. Please alert us to the requirement of your health plan. If you are uncertain as to the requirements, call the number listed on your benefit card. Some managed care plans require a referral from your primary care physician. It is your responsibility to obtain this referral. If you do not have it at the time of your visit, you must sign a waiver and pay in full for your office visit. Payment will be accepted in cash, check or major credit cards. If you are uninsured or experiencing financial difficulties, please call our Business office at (757) 599-5556, so that we may assist you in establishing a payment schedule.
Your Medical Record
You may receive multiple bills for a procedure including, but not limited to: Riverside Gastroenterology Specialists professional charge, Riverside Regional Medical Center or Sentara Careplex outpatient facility charge, and Peninsula Pathology or Sentara for pathology specimen charge. Any questions regarding billing procedures please call (757) 599-5556. You may download our colonoscopy preparation instructions here.
Riverside Gastroenterology Specialists/The Riverside Endoscopy Center's hours of operation are from 6:30 a.m. to 4:30 p.m.
During your hospitalization, your physician or a member of Riverside Gastroenterology Specialists, will visit you daily to assess your medical condition and to make any required changes in your hospital regimen. Prior to your discharge, you will receive specific instructions for your follow-up care. If you have questions and concerns, please ask us. You will receive a separate invoice for all services provided to you during your hospital stay.
To help us maintain continuity of care, be sure to bring all medications or a list of all medications that you are currently taking to each appointment.
Notice of Privacy Practices
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