New Patients

Welcome to Riverside Medical Group-John Marshall. We provide comprehensive primary care services for adults and children age 12 and older.

Appointments
To make an appointment, please call our office. We accept walk-in patients as our schedule allows, but we recommend that you call in advance to reduce your wait.

Please arrive 15 minutes early for your first appointment so that we may get to know you and obtain important health information. If you need to change your appointment time, we appreciate notification at least 24 hours in advance of your scheduled visit.  

What to bring to your first appointment:
  • Insurance card,
  • A photo I.D.,
  • A co-payment, if needed, 
  • A list of medications and dosages or the original prescription bottles.

If you have been or are currently being treated by a physician of Riverside Medical Group, we can access your medical records electronically. If not, and if at all possible, please bring copies of relevant medical records.

Insurance
We accept most insurance including Anthem Blue Cross Blue Shield, Healthkeepers, Medicare, Tricare, United Health Care, Virginia Health Network, or Aetna.  We are also accepting new Medicare patients. If your insurance is not on the list, please call our office at (757) 594-3969. When you make your appointment, please confirm that we accept your insurance.

Medical records
As a means of expediting care and increasing patient safety, we store medical records electronically. This highly secure system facilitates fast, clear communication among your physicians and in the event of an emergency, our emergency physicians have immediate access to your medical history. This information can be critical and sometimes lifesaving in helping to properly diagnose and treat your emergency. Please be assured your personal medical records are confidential, and we will not release information without your permission. Please review
Riverside Health System's Privacy Statement for more information.

myHealth eLink - personal electronic medical record access!
During your first appointment, and after we have established your electronic medical record, you may sign up for myHealth eLink
. Through this highly secure, convenient, online communication tool, you can:
  • access your electronic medical record
  • request appointments and prescription refills
  • review immunization records
  • receive test results from your doctor  

Sign up for myHealth eLink today!