Why Riverside

Quality, safety and patient experience

Riverside Care Difference

The Riverside Care Difference is the way we deliver care and services, as a team, by putting patients and customers at the heart of all we do. It represents our ongoing commitment to provide the best care possible by keeping you safe, helping you heal, treating you with kindness, and respecting your wishes.


Home health star scores released

There is a new way to rank home health quality. The Centers for Medicare & Medicaid Services has published star ratings on Home Health Compare, CMS's public information site for home health agencies. Star ratings help consumers select providers, and they help agencies identify areas for improvement.

Riverside's home health services based in Newport News, Gloucester, Tappahannock and the Eastern Shore all received 4 or more stars for quality, compared to a Virginia average of 3.5, and a national average of 3.


Richard Knowles

A man battling a prolonged illness could not be brought in for an outpatient MRI during normal hours at Riverside Walter Reed Hospital. Technologist Richard Knowles knew the family was concerned, so before leaving for the day, he gave his personal phone number to the Emergency Room doctor, and when the patient arrived, he came back in to conduct the test. "If that was my father, I would want someone to do that for him," Richard said


An unwavering focus on quality care means you can count on us, no matter which Riverside facility you visit. See our results for commonly reported quality measures.


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