Guide for Patients
We recently became an outpatient department of Riverside Regional Medical Center. Learn more about what this means to you as our patient.
Welcome to Riverside Doctors' Surgery Center
We are honored that you have put your trust in us. We welcome you to our Center and will do our best to provide a warm, relaxing atmosphere, with special focus on the things we know are most important to our patients, their families and loved ones:
- Keep me safe.
- Help heal me.
- Be kind to me.
- Respect my wishes.
Riverside Doctors’ Surgery Center is a Department of Riverside Regional Medical Center. This means that we are held to the same strict standards of quality and safety set for hospitals. Our facility is surveyed by the Joint Commission, the ‘gold standard’ for our industry. If you have any questions or concerns during your visit, please speak to a member of our team.
Surgery Patient Instructions
Please read these instructions carefully as you prepare for your visit. It is important that you follow each step.
You will receive a call the afternoon before your surgery to give you an arrival time. The time that you are requested to arrive is prior to when your procedure is scheduled. Since this time is needed to allow us to prepare you for your procedure, it is important that you arrive on time. If you think you will be late, please call our Pre-Op/Post-Op team at (757) 645-3131. If you need to cancel or have questions, you must call your physician’s office.
Sometimes we have unexpected delays in our carefully planned operating room schedule. We will try to avoid any inconveniences to you and your family. We will keep you informed as changes occur.
We recommend that you not schedule any other appointments the day of your surgery. In addition, if you have young children, you should make plans for their care on your surgery day, such as having someone pick them up from school.
Medications and Supplements
Discuss your medications with your doctor or surgery scheduler. You may need to stop taking some medications, such as aspirin, ibuprofen or blood thinners. You also need to tell your doctor about any vitamins and herbal supplements you take. Some preparations can interfere with bleeding or healing.
A nurse will call you one to three days before your surgery to go over medications with you; however, we ask that you bring a detailed list of your medications with you on the day of surgery and whenever you seek healthcare or services. This list should include the name of the medicine, the dose and frequency (or how often you take it).
Riverside offers a free wallet-sized List
for Life/MediCard that you can keep and use to list your medications and other important information. To request a free List for Life/MediCard call Riverside Nurse at (757) 595-6363 or (800) 675-6368.
Call your physician immediately if you notice a change in your health between the time you see your surgeon and the day of your procedure.
Testing Before Surgery
Your doctor may order testing before your surgery. You can have this testing performed on our campus in the diagnostics area at Riverside Healthcare Center-Williamsburg. You should plan to have your testing done 10-14 days prior to your surgery.
- Riverside Healthcare Center-Williamsburg - Directions and Map
To ensure that it is safe for you to have your procedure, you may have to have your blood drawn and/or an EKG if ordered by your physician. In addition to the testing services offered at Riverside Healthcare Center, we offer additional testing sites where patients can have testing done (lab draw, EKG, x-ray) on a walk-in basis – no appointment needed. You can also make an appointment by calling Central Scheduling at (757) 989-8830 (choose Option 2).
The Day Before Surgery
DO NOT EAT OR DRINK ANYTHING AFTER MIDNIGHT ON THE NIGHT BEFORE YOUR SURGERY. This includes chewing gum, eating candy and swallowing water when you brush your teeth. If you are taking medications regularly for heart and lung conditions (such as angina, chest pain, high blood pressure or asthma) or for seizures (such as epilepsy control), we recommend that you continue to take the medications on your usual schedule including your day of surgery. Medications may be taken with a small sip of water. If your physician gives you different instructions, please follow those instructions.
Diabetic patients who do not eat after midnight should not take insulin or other diabetic medications the morning of the surgery.
Do not consume alcoholic beverages 24 hours before and after surgery. Avoid smoking at least 12 hours before or after your procedure.
If your doctor orders a clear breakfast, you may have one of the following items:
- Coffee or tea without cream or sugar
- Ginger ale
- Jell-O, except NO red-colored
- Apple juice
If you have not received a phone call from the Riverside Doctors’ Surgery Center team by 3:00 pm the day prior to surgery, please call (757) 645-3131.
The Day of Surgery
You must have a responsible adult with you on the day of surgery, to remain at Riverside and drive you home after your surgery. We will not allow you to leave Riverside alone. For your own safety, do not drive for 24 hours following surgery if you receive general anesthesia or sedation.
|Medical Papers||Remember to bring any papers your physician or the admissions clerk has asked you to bring. Please bring power of attorney paperwork if applicable.|
|Advance Directives||If you have them, please bring a copy for our records.|
|Medications||Bring a detailed list of the medications you are currently taking including:
|Clothing||Wear comfortable, casual clothing. Low-heeled shoes and jogging suits are ideal.|
|Valuables||Other than your co-pay (if applicable), please DO NOT BRING VALUABLES (money, credit cards, check book) with you. The hospital cannot accept responsibility for their possible loss.|
|Jewelry||Please do not bring jewelry with you on the day of surgery. Remove all jewelry including wedding rings and body piercings.|
|Glasses||Please remove your contact lenses, glasses and hearing aids before surgery and give these items to the person accompanying you. Please remember to bring storage cases for glasses or contact lenses.|
|Remove all makeup and fingernail polish.|
|Wigs/ Hair Extensions||Wigs may not be worn into surgery.|
If Your Child is Having Surgery
If your child is under 18, a parent or legal guardian must accompany the child to the hospital to sign surgery consent forms. Please be prepared to stay in the facility until your child is discharged.
If your child has a favorite toy, blanket, cup or sippy cup let him/her bring it.
If your child drinks from a bottle, please bring one bottle of formula and an empty bottle for juice to drink after he/she comes back from the Post Anesthesia Care Unit (“recovery room”). Nursing mothers may nurse as usual.
Please remember to bring extra diapers.
After Your Surgery
After returning from surgery, you will remain in the Center for about 1 hour or until seen by your doctor and discharged. We will offer you beverages and crackers when you are awake and able to tolerate it.
We will not permit you to drive yourself home after receiving anesthesia, as it is not safe for you or others. Please be sure to make arrangements with an adult 18 years or older to transport you home.
For your safety you should also make arrangements for someone to be home with you for the first 24 hours after surgery.
You cannot drive or drink alcoholic beverages for 24 hours after discharge. At the time of discharge, you might still feel drowsy.
Before You Leave
Please be certain you understand your physician’s instructions. Your nurse will review physician discharge instructions to include medications, diet, and rest requirements. You will also receive a written copy of these instructions.
If you experience difficulties or complications once you return home, please contact your surgeon. If you cannot reach your surgeon at his/her office or have any questions, call the Riverside Operator at (757) 594-2000 and ask them to page your surgeon. Riverside Nurse is also available to answer your questions at (757) 595-6363 or (800) 675-6368.
After a few days, you may receive a questionnaire from our customer service partner, Press Ganey. Please take a few minutes to complete it. This is an important part of your after care which helps us help you.
Quick Reference Numbers
- Central Scheduling, (757) 989-8830 (Option 2)
Monday – Friday: 8:00 AM – 5:30 PM
- Riverside Doctors’ Surgery Center
A Department of Riverside Regional Medical Center
Main Number (757) 645-3131
Pre-Op/Post-Op (757) 645-4119
Monday – Friday: 5:00 AM – 7:30 PM