Secretarial/Clerical Employment Opportunities

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AR Analyst

Job Summary: Performs a wide variety of accounting and billing functions. Is responsible for account files and processing of Private, Medicare, Medicaid and third party reimbursement for Lifelong Health & Aging Related Services to include claims submission, processing and follow-up for private and all third party payers also include intering Deposits, Withdrawals in Resident Funds and producing quarterly statements. Works assigned accounts to ensure timely payment by third party payer(s) and patient accounts. Uses interoffice email system and phone system to obtain admission and ancillary charges necessary to bill for applicable facilities. Effectively utilizes computer systems, reports, remittance advices and telephone to carry out daily work activities.

Education: High school diploma or equivalent required. Some college preferred.

Experience: Two years previous medical billing and accounts receivable experience preferred.


Location: LHARS Management Contracts (Newport News, Va)

ASSISTANT OFFICE RMG

Job Summary: The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

Education: High school diploma with emphasis on clerical courses or equivalent preferred.

Experience: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

Hours: 8:00am-5:00pm


Location: Riverside Medical Group (Newport News, Va)

Accounts Payable Coding and Verification Clerk

JOB SUMMARY: Processes for payment invoices or check request that have been matched, coded and prices verified. Verifies approval signature is correct according to the Spending Authority Policy or Special Signature List. This procedure is performed to ensure the adequacy of internal control in the purchasing/receiving/payment cycle. Performs other duties as assigned.

EDUCATION: High School Diploma or Equivalent Required

EXPERIENCE: One year prior experience required in the absence of secretarial school.

HOURS: 8:00am-4:30pm


Location: Riverside Hospital Services (Newport News, Va)

Accounts Receivable Representative (Added Yesterday) New!

Riverside Health System is currently seeking a full-time Accounts Receivable Representative.

Job Summary: Works under the department Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for the timely submission of technically accurate billing for governmental and non-governmental payors. Responsible for managing the assigned portion of the accounts receivable including appropriate and timely follow up of all insurances, identifying issues and reporting trends. Uses multiple systems in daily work. Works detailed credit, bankruptcies, and charity accounts. Researches and write appeals to insurance companies on denied accounts. Acts as a liaison between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED required and 2+ years' experience in Revenue Cycle setting or College Degree +1 year Revenue Cycle experience required. Master's Degree can count for 1 year of additional experience. CHAA or CPAT Preferred. Medical Billing, Collections, Patient Access, or Insurance Verification experience required.


Location: Riverside Medical Group (Newport News, Va)

Administrative Assistant

Riverside Shore Memorial Hospital is seeking a part time Administrative Assistant.

Job Summary: This position assists other Clinical Directors/Managers at the facility when requested. Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and manages multiple priorities and clerical functions such as preparing correspondence, visitor reception, arranging meetings and using all forms of meeting agendas and software programs to complete the job. Assists in organizing policies and procedure resources for the facility.

Education: College degree preferred.

Experience: Minimum of five years related experience required. Medical terminology, computer experience, and typing 55-60 WPM required. Ability-use Word, Excel and other software necessary for position.


Location: Shore Memorial Hospital (Eastern Shore, Va)

Benefits Technician (Added 7 days ago) New!

Job Summary: Administers payroll processing and remittance preparation for deferred compensation plans. Maintains day-to-day communication with savings plan vendor, implementing any necessary changes and plan resolution. Serves as liaison to on-site DIA representative. Processes benefit-eligible terminations to include coordination with COBRA TPA. Develops and prepares materials for annual open enrollment home mailing. Assists Benefits Manager on retirement plan changes, updates, communications and special projects. Assist Manager and Director on special projects including Core Contribution and Total Value Statements. Maintain Benefits web page and develops language for new and/or changing policy(ies). Oversees the DollarSmart employee discount program as well as the inpatient deductible waiver and life claims processes. Provides team member education on employee benefits. Provides customer service and benefit plan problem solving for all centralized benefits plans. Serves as a liaison among benefit plan carriers, RHS Human Resources Departments, and employees in order to provide customer service according to the terms of coverage.

Education: High school diploma required; bachelor's degree preferred.

Experience: 5 years employee benefits or related experience with emphasis on functional benefit plan expertise. Working knowledge of the Human Resource and Payroll functions.


Location: Riverside Hospital Services (Newport News, Va)

Clerical Assistant (Added Yesterday) New!

Riverside Health System is seeking Clerical Assistants to join our float pool team! We currently have opportunities available in Gloucester, Tappahannock, Williamsburg, Hampton and Newport News. The float pool offers a premium pay rate and flexible scheduling. Also, individuals are given the opportunity to work in a variety of clinical settings.

Job duties:

  • Greet and assist visitors
  • Answer the telephone
  • Schedule meetings
  • Maintains accurate calendars
  • Prepare and maintain records and reports
  • File documents
  • Order supplies

Educational Requirements: High School Diploma is required. Some college is preferred.

Experience Requirements: 2 years of clerical experience is required. Proficiency in Word, Excel and Outlook.


Location: Staffing Resources (, Va)

Communication Assistant

Communication Assistant needed to work in a large busy neurosurgery practice. Responsible for answering all incoming telephone calls and assisting caller or directing call to appropriate person/voice mail. During slow periods, communication assistant will assist in moving patients appointments as required or doing clerical duties to assist front staff. Responsible for performing all clerical duties needed to support scheduling and messages and completing other duties as assigned.

Education: High school diploma with emphasis courses or equivalent preferred.

Experience: Doctor's office experience preferably, some knowledge of coding and insurance helpful.


Location: Riverside Medical Group (Newport News, Va)

Communications Liaison

Job Summary: Answer and process all inbound calls for the facility to include emergency code calls. Maintains the integrity of databases to include updating paging information, contact information, and on call information for various departments and physicians. Participates in orientation of new employees, and performance improvement processes as needed to meet the needs of the department.

Education: High School diploma - Technical Computer training or college education preferred.

Experience: Prefer at least one year experience in a customer service related field.

Hours: Majority 11:00am-11:00pm; every other weekend.

Available positions: Part Time
Location: Riverside Community Services (Newport News, Va)

Credentialing Specialist

Job Summary: Works under the direct supervision of the Director of Coding,Compliance and Credentialing. Primary responsibility is to enroll and maintain the participation status of Riverside Medical Group (RMG) providers in all contracted insurance networks. Also responsible for ensuring the credentialing data is up-to-date as well as ensuring that all RMG providers are properly insured for professional liability. Performs other duties as assigned.

Education: High School Diploma or equivalent preferred.

Experience: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.


Location: Riverside Medical Group (Newport News, Va)

Credentialing Specialists (Added 6 days ago) New!

Job Summary: Works under the direct supervision of the Medical Staff Coordinator. Primary responsibility is the processing of applications for membership and/or clinical privileges within Riverside Health System. Also responsible for ensuring the credentialing data is up-to-date, expirables, PPD documentation, meetings (CPCs) to include agenda and minutes for same, processing of affiliation verification requests. Performs other duties as assigned.

Education: High school diploma or equivalent required.

Experience: Prior credentialing experience preferred.


Location: Riverside Hospital Services (Newport News, Va)

Customer Service Associate (CSA)

Riverside Regional Medical Center located in Newport News, VA is hiring for a labor pool Customer Service Assistant in the Emergency Department.

JOB SUMMARY: Works under the supervision of the ED nurse manager, ED supervisor, and charge nurse. Greets and assists patients and visitors as they enter or exit the ED. In addition, the position must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span. Must also possess the ability to collect data reflective of the patients status and assist with the interpretation of appropriate information needed to identify each patients requirements relative to age specific needs as described in the departmental policy and procedure guide. Also responsible for accurate intake and processing of patients registration information.

EDUCATION/EXPERIENCE: High school graduate preferred. Also prefer one of the following: completion and certification of a nursing assistant course, completion and certification of emergency medical technician basic, certified CPR instructor, completion of at least 80 hours of clinical instruction in an accredited nursing program, or a medical assistant.


Location: Riverside Regional Medical Center (Newport News, Va)

Customer Service Associate (CSA)

Riverside Regional Medical Center located in Newport News, VA is hiring for a part time Customer Service Assistant in the Emergency Department.

JOB SUMMARY: Works under the supervision of the ED nurse manager, ED supervisor, and charge nurse. Greets and assists patients and visitors as they enter or exit the ED. In addition, the position must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span. Must also possess the ability to collect data reflective of the patients status and assist with the interpretation of appropriate information needed to identify each patients requirements relative to age specific needs as described in the departmental policy and procedure guide. Also responsible for accurate intake and processing of patients registration information.

EDUCATION/EXPERIENCE: High school graduate preferred. Also prefer one of the following: completion and certification of a nursing assistant course, completion and certification of emergency medical technician basic, certified CPR instructor, completion of at least 80 hours of clinical instruction in an accredited nursing program, or a medical assistant.


Location: Riverside Regional Medical Center (Newport News, Va)

HIMS Quality Coordinator

Job Summary: Works under direct supervision of the HIMS Operations Manager/HIMS System Director to perform quality reviews of paper-to-electronic medical records processed by HIMS Analysts. Monitors and provides feedback to HIMS Analysts and Operations Manager on reviews performed to ensure records are prepped, scanned, and analyzed at the highest standards of quality. The HIM Quality Reviewer plans, coordinates, and implements new employee/student/volunteer on-boarding and training. She/he must be familiar with standard concepts, practices, and procedures of Health Information Management, Riverside Health System, and state and federal regulations. Offers support to Coding Coordinators by conducting physician follow-up calls and emails for incomplete records. May perform a variety of other tasks to include, but not limited to, guiding workflow, tracking issues, special assignments, etc.

Education: High school Diploma/GED required. Associates degree or currently enrolled in a HIM related program required and will obtain RHIT/RHIA within 2 years of hire.

Experience: 5+ years Acute care HIM departments required.

Certification: Registered Health Information Technician/Registered Health Information Administrator (RHIT/RHIA) or currently enrolled in HIM related program and will obtain RHIT/RHIA within 2 years of hire.


Location: Riverside Regional Medical Center (Newport News, Va)

Imaging Registration Representative

Job Summary: Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA, Cerner, AGFA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between Imaging Services and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED required, and 1+ years experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Hours: Vary between 6:30a - 6pm Locations: Must be able to travel between multiple Imaging facilities; RRMC, RDC-Oyster Point, RDC-Hampton, RDC-Williamsburg, Gloucester.


Location: RVS DIAGNOSTIC/BREAST IMAG-OP (Newport News, Va)

Insurance Verif Coord I (Added 4 days ago) New!

Job Summary: Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Completes pre-registrations to include insurance verification for patients using Riverside facilities. Pre-registration and insurance verification ensures proper collection of payment for services rendered. Has full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Insurance Verification office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education: High School Diploma or GED required, Bachelor's or Master's degree preferred.

Certification: Revenue Cycle Specific Certification preferred (Example: CHAA Certified Healthcare Access Associate or CPAT Certified Patient Accounting Technician).

Experience: High School Diploma or GED and 2+ years' experience in Revenue Cycle, business office setting /or Bachelor's Degree and 1+ years' experience required. Master's Degree can count for 1 year of additional experience.


Location: Riverside Hospital Services (Newport News, Va)

Medical Transcriptionist (Added 7 days ago) New!

Riverside Health System is seeking a Full Time Medical Transcriptionist. The qualified candidate will work under direct supervision of the Transcription Supervisor/Director to perform a wide variety of medical editing/transcribing of dictated reports by medical staff. Performs other duties as assigned.

EDUCATION: High School graduate, or GED required.

LICENSURE: Certified Medical Transcriptionist (CMT) preferred.

EXPERIENCE: Two years acute care medical transcription experience preferred. Must have six months medical transcription experience or be a graduate of a medical transcription program. Ability to operate computer terminal and principles. Medical terminology, computer experience (Microsoft Office). Typing 65 wpm required with 3 or fewer errors required.


Location: Riverside Hospital Services (Newport News, Va)

Office Assistant (Added 12 days ago)

Riverside Health System is seeking Office Assistants to join our float pool team! We currently have opportunities available in Gloucester, Tappahannock, Williamsburg, Hampton and Newport News. The float pool offers a premium pay rate and flexible scheduling. Also, individuals are given the opportunity to work in a variety of clinical settings.

Responsibilities include but are not limited to greeting & checking in patients; answering incoming telephone calls and taking appropriate messages; scheduling appointments; providing information to and for the patients; assisting other team members as needed.

Education:High School diploma with emphasis on clerical courses or equivalent preferred.

Experience: Must have at least 1 year experience in a physician practice. Knowledge of coding and insurance is preferred.


Location: Staffing Resources (Newport News, Va)

Office Assistant (Added 12 days ago)

The Riverside Family Practice in Newport News, VA is currently seeking Office Assistants to join their team.

JOB SUMMARY: The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.


Location: RIVERSIDE MEDICAL ED & CLINIC (Newport News, Va)

Office Assistant

JOB SUMMARY: Primary responsibilities include indexing electronic records into the correct patient charts. May also enter insurance eligibility, patient registration and reconciliation within the patient registration software, and properly entering patient demographics. May also be responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

HOURS: Labor Pool, Weekdays


Location: Riverside Medical Group - Riverside Walter Reed Hospital (Gloucester, Va)

Office Assistant

Job Summary: Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

Education: High school diploma with emphasis on clerical courses or equivalent preferred.

Experience: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.


Location: Riverside Medical Group (Newport News, Va)

Office Assistant

Riverside Cardiology Specialists Gloucester, VA is currently seeking a full time Office Assistant.

JOB SUMMARY: Primary responsibilities include indexing electronic records into the correct patient charts. May also enter insurance eligibility, patient registration and reconciliation within the patient registration software, and properly entering patient demographics. May also be responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

HOURS: Monday-Friday 8am to 5pm


Location: Riverside Medical Group - Riverside Walter Reed Hospital (Gloucester, Va)

Office Assistant (Added Yesterday) New!

Job Summary: Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

Education: High school diploma with emphasis on clerical courses or equivalent preferred.

Experience: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

Hours: Days


Location: Riverside Medical Group - Riverside Walter Reed Hospital (Gloucester, Va)

Office Assistant RMG

Job Summary: Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

Education: High school diploma with emphasis on clerical courses or equivalent preferred.

Experience: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

Hours: 8:00am-5:00pm


Location: Riverside Medical Group (Williamsburg, Va)

Outreach Coordinator

Riverside Health System Cancer Services is looking for a Full Time Outreach Coordinator.

Job Summary: The Outreach Coordinator Reports directly to the Cancer Services Supervisor. Must have excellent organizational and communication skills for the delivery of exemplary customer service. Requires a concerned and caring attitude and the ability to work under stressful conditions at times. Responsible for the coordination of the eligibility and scheduling process of patients into the Susan G Komen for the Cure grant and the Breast and Cervical grant program. Is also responsible for assisting in data collection, preparation of reports, and other processes including performing outreach activities. Must have the ability to resolve problems quickly and effectively while determining appropriate courses of action. The ability to deal effectively with public, physicians, co-workers, and all hospital personnel.

Education: High school graduate; Prefer BS or Associate degree in sociology, nursing or medical assistant. LPN or Medical Assistant with 2 years or more experience preferred.

Experience: Must have two or more years of recent (with in the last year) in the medical field, working in an office environment, hospital or outpatient setting. Has experience in phone triage and management of patient records. Demonstrates knowledge of computer skills and working with Microsoft office products; must be able-produce spreadsheets.

LICENSURE/CERTIFICATION: Current, valid driver's license and acceptable driving record. Position travels to various facilities and community events.

Hours: Rotating, day and evening, one to two weekends may also be required.


Location: Riverside Regional Medical Center (Newport News, Va)

Patient Account Rep I

Riverside Health System is seeking a full time Patient Account Representative.

Job Summary: Works under the department Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for the timely submission of technically accurate billing for governmental and non-governmental payors. Responsible for managing the assigned portion of the accounts receivable including appropriate and timely follow up of all insurances, identifying issues and reporting trends. Uses multiple systems in daily work. Works detailed credit, bankruptcies, and charity accounts. Researches and write appeals to insurance companies on denied accounts. Acts as a liaison between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education: High School Diploma or GED required, Bachelor's or Master's Degree preferred.

Certification: CHAA or CPAT Preferred

Experience: High School Diploma or GED Required and 3+ years' experience in Revenue Cycle setting /or College Degree +1 year Revenue Cycle experience required. Master's Degree can count for 1 year of additional experience.


Location: Riverside Hospital Services (Newport News, Va)

Patient Account and Registration Rep (Added 11 days ago)

Job Summary: Responsible for following all policies and procedures associated with the registration of all patient types and the clerical support functions of Patient Access. Responsible for providing excellent customer service, participating in a team environment and working closely with management to improve processes.

Education: High school graduate preferred.

Experience: Previous front office/registration experience preferred.

Certification: CHAA certification desirable.

Hours: Must be flexible and able to work rotating shifts including evenings, weekends, and holidays.

Current Positions Available: Labor Pool


Location: Riverside Rehabilitation Institute (Newport News, Va)

Patient Services Rep (Added 12 days ago)

Job Summary: Works under the direct supervision of the Leader Patient Service Rep as well as oversight by ER Nurse Manager and Revenue Cycle Leadership. Responsible for following all policies and procedures associated with the registration of all patient types and the clerical support functions of Patient Service Rep. Responsible for providing excellent customer service, participating in a team environment and working closely with management to improve processes.

Education: High School Diploma or equivalent required.

Experience: Prefer at least 1-2 years recent patient registration, insurance verification or unit secretary experience.

Hours: Must be available to work days, evenings, overnights, weekends, and holidays.

Current positions available: Full Time
Location: Riverside Tappahannock Hospital (Tappahannock, Va)

Quality Assurance Document Control Coordinator (Added 11 days ago)

Job Summary: Works under the supervision of the System Director, Quality Management Systems. Ensures documentation and record keeping processes conform to regulatory requirements as well as RHS approved procedures and output documents are accurate. The individual will assist in the day to day Document Control management activities within RHS complying with company and regulatory requirements.

Education: Associate's or Bachelor's Degree in Business or Health Administration preferred.

Experience: 2-5 years of hands on experience with healthcare quality and/or document management in a regulated industry and will have experience with forms management, document control, and policy implementation. Project management experience preferred.


Location: Riverside Hospital Services (Newport News, Va)

Registration Rep (Added Yesterday) New!

Job Summary: Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED required. and 1+ years' experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Hours: Must be available days, evenings, overnights, weekends, and holidays.


Location: Shore Memorial Hospital (Eastern Shore, Va)

Registration Representative

Job Summary: Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED required. and 1+ years' experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Available Positions: Labor Pool (rotating hours)


Location: Riverside Regional Medical Center (Newport News, Va)

Registration Representative (Added 12 days ago)

Job Summary: Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED required. and 1+ years' experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Hours: Must be available days, evenings, overnights, weekends, and holidays.

Available Positions: Part Time (Friday and Saturday, 11p-730a), Labor Pool (Flexible)


Location: Riverside Regional Medical Center (Newport News, Va)

Registration Representative (Added 4 days ago) New!

Job Summary: Effectively utilizes all department specific computer and telephone systems. Responsible for registration of all patient types and status', having full understanding of the requirements for the RHS Charity program and self-pay processes, network/out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education: High School Diploma or GED required. Bachelor's/Master's degree preferred.

Certifications: CPR Certification is required for this position. CHAA preferred or obtained within 2 years of employment.

Experience: High School Diploma or GED Required and 1+ years' experience in business office setting preferred or College Degree accepted in lieu of experience.


Location: DOCTORS' HOSPITAL WILLIAMSBURG (Williamsburg, Va)

Rep Customer Service Level 1 (Added 4 days ago) New!

Job Summary: Responsible for handling patient inquiries via the telephone, to include Riverside acute care facility billing inquiries and Riverside Medical Group physician billing inquiries. Effectively utilizes all billing software systems, computer systems and telephone system to provide accurate, thorough responses to patient account inquiries and for the delivery of exemplarily customer service. Utilization includes Medipac, Invision, Athena, Clinicals, Soarian Imaging, Centricity, R-care and others as required. Corrects and rebills accounts. Knowledge of Insurance payer billing and authorization requirements for both facility and physician billing necessary. Works with patients for payment plans and charity consideration.

Education/Experience: High School Diploma or GED and 2+ years' experience in Revenue Cycle, business office setting /or College Degree +1 year customer service experience. Master's Degree can count for 1 year of additional experience.

Certification: Revenue Cycle Specific Certification (Example: CHAA Certified Healthcare Access Associate or CPAT Certified Patient Accounting Technician) required within 1 year.

Hours: 8:00am-6:00pm


Location: Riverside Hospital Services (Newport News, Va)

Research Intern

Riverside Health System is seeking a Research Intern to support 2 grant-funded projects for the Center for Excellence in Aging and Lifelong Health.

The Riverside Health System internship program is a combination of mentoring, learning activities, and project work designed to give broad exposure to the inner workings of a health care system. The internship program is a 1-2 semester program consisting of various assignments throughout the health system combined with leadership development opportunities. Interns serving in this role will be expected to participate in completing projects for the health system with minimal supervision. Interns will be assigned to one department or facility for the entire program where they will work under the supervision/mentorship of an experienced Business Unit Leader. Additionally, they may have the opportunity to attend training and development meetings in an environment with other interns/administrative residents.

Educational Requirements: Minimum of two years college completed, and currently enrolled in a Bachelor's or Master's Degree program preferred. Current GPA of 3.0, preferred, verified by college transcripts.

Experience / Knowledge Requirements: Strong leadership skills required. Demonstrated ability to lead and manage projects independently. Demonstrated work ethic, goal orientation, and academic success. Desirable candidate has experience working with older adults and their caregivers, has healthcare experience, and/or is majoring in a health or aging related discipline.

Hours: approximately 6 hours per week for 15 weeks. Prefer to start in spring semester.


Location: LHARS Management Contracts (Williamsburg, Va)

Revenue Cycle AR Team Lead

Riverside Medical Group is seeking a full time Revenue Cycle AR Team Lead.

Job Summary: Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for the timely submission of technically accurate billing for governmental and non-governmental payors. Responsible for managing the assigned portion of the accounts receivable including appropriate and timely follow up of all insurances, identifying issues and reporting trends. Uses multiple systems in daily work. Works detailed credit, bankruptcies, and charity accounts. Researches and write appeals to insurance companies on denied accounts. Acts as a liaison between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education: High School Diploma or GED required, Bachelor's or Master's Degree preferred. Certification: CHAA or CPAT Preferred

Experience: High School Diploma or GED Required and 3+ years' experience in Revenue Cycle setting /or College Degree +1 year Revenue Cycle experience required. Master's Degree can count for 1 year of additional experience.


Location: Riverside Medical Group (Newport News, Va)

Scheduler

Riverside PACE-MacTavish located in Richmond, Virginia is seeking a Full Time In Home Scheduler to join their team.

PACE (Program for All-Inclusive Care of the Elderly) is a community-based program which provides patients with all necessary health services while they stay in their homes. It covers many different types of services including a day center, personal care in the home, home based emergency response system, transportation to appointments, delivery of medical supplies, therapy, as well as inpatient services.

JOB SUMMARY: Responsible for scheduling of aide services to PACE participants in their place of residence and at the PACE center. Maintains schedule and log to include number of aide hours and days of provided services, also assists with timekeeping for Aide staff. Completes monthly reports on service utilization/number of hours provided. Collects and verifies contract aide notes and maintains documentation. Responsible for payment authorization of agency provided care, faxes referral and plan of care to contract agencies and coordinates aide services, assists with orienting PACE aides to new participants and reviewing plan of care; responsible for assisting in follow up regarding concerns and issues relating to aides and keeping home care manager informed of same, communicates requests for changes in the plan of care from participants to home care manager; participates in case conferences as required. If you would like to make a difference in the lives of seniors, apply today!

EDUCATION: Minimum of High School Diploma or GED required. Additional education or certification in an administrative or medical field preferred.

LICENSURE: Certified Nursing Aide highly preferred. Current, valid driver's license with satisfactory driving record required. Must maintain satisfactory driving record throughout employment. Must have reliable transportation to travel to patient homes.

EXPERIENCE: Minimum of 1 year experience working with the frail and elderly population required. Two years experience with scheduling, staffing and/or home care/private duty/personal care experience preferred. Basic computer skills required. Must have the ability to hear and speak clearly in order to communicate effectively to staff and participants.

HOURS: Must be able to work primarily 8:00am-4:30pm, additional hours during the evenings, nights and weekends to Home Care after hours call. May be assigned to work home care patient assignments to meet patient needs.


Location: Pace - MacTavish (Richmond, Va)

Scheduling Coordinator I

Riverside Health Systemis seeking a Scheduling Coordinator.

Job Summary: The Scheduling Coordinator works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer and telephone systems. Schedules appointments for diagnostic tests and treatment therapies for all Riverside facilities. Excellent communication and customer service skills are required. Must also be able to utilize multiple computer systems simultaneously and have good attention to detail. Participates in orientation of new employees and performance improvement processes as needed. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED and 3+ years' experience in Revenue Cycle, business office setting /or College Degree and 1+ years' experience required. Master's Degree can count for 1 year of additional experience.

Certification: Revenue Cycle Specific Certification required (Example: CHAA Certified Healthcare Access Associate or CPAT Certified Patient Accounting Technician).


Location: Riverside Hospital Services (Newport News, Va)

Staff Medical Credentialing Coordinator

Job Summary: Works under the supervision of the Vice President/Administrator. Performs a wide range of general secretarial and administrative duties in support of the Administrative Team in cooperation with the Administrative Secretary. Responsible for medical staff support to include credentialing and secretarial support to administrative and medical staff committees. Provides administrative support to activities of the hospital Board of Directors.

Education: College Degree preferred.

Experience: Minimum of five years related experience required. Medical terminology, computer experience, and typing 55-60 WPM preferred. Ability-use Word, Powerpoint, Excel and other software necessary for position highly desired.


Location: Riverside Tappahannock Hospital (Tappahannock, Va)

Staffing Coordinator

JOB SUMMARY: Essential duties include, but are not limited to, continuously monitor schedule and place staff as needed, provide daily staffing report to DON, track and report daily attendance, maintain in-service records that include licensure status and CPR certification, data entry into payroll system, and other duties as assigned. The role is full-time, from the hours of 10 a.m. to 6:30 p.m. Monday through Friday.

EDUCATION: High school diploma or equivalent required.

EXPERIENCE: Minimum of two(2) years experience in related area-include calculation of time cards. Experience in a medical staffing capacity is strongly preferred.


Location: Patriots Colony (Williamsburg, Va)



 

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