Secretarial/Clerical Employment Opportunities

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Accounts Receivable Rep - Self Pay Team

Job Summary: Works under the department Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for the timely submission of technically accurate billing for governmental and non-governmental payors. Responsible for managing the assigned portion of the accounts receivable including appropriate and timely follow up of all insurances, identifying issues and reporting trends. Uses multiple systems in daily work. Works detailed credit, bankruptcies, and charity accounts. Researches and write appeals to insurance companies on denied accounts. Acts as a liaison between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education: High School Diploma or GED required, Bachelor's or Master's Degree preferred.

Certification: CHAA or CPAT Preferred

Experience: High School Diploma or GED Required and 3+ years experience in Revenue Cycle setting /or College Degree +1 year Revenue Cycle experience required. Master's Degree can count for 1 year of additional experience.


Location: Riverside Hospital Services (Newport News, Va)

Administrative Assistant (Added 2 days ago) New!

Warwick Forest is currently seeking a Full Time Administrative Assistant. The Admin Assistant must be fully responsible for the reception area with very little supervision. Very good computer skills are necessary. Must be able to adapt to all kind of different situations and people. Must be very organized, positive, friendly and energetic. Interested in continuous performance improvement. Demonstrates her commitment to quality, goals and safety standards. Leads by example. Able to lift up to 20 lbs. Completes assigned work correctly and in a timely manner. Has to be punctual, dedicated, reliable and honest. Works under the supervision of the facility Office Manager, and provides wide range of general receptionist, clerical and administrative responsibilities for Administration. Responsibilities include, but are not limited to, receiving and greeting visitors, arranging conference calls, scheduling meetings, mail distribution, correspondence and personnel file administration.

Education: High School graduate or equivalent preferred.

Experience: Two-five years related experience preferred. Computer experience, and typing 55-60 wpm required. Ability-use Word, PowerPoint, Excel and other software necessary for position.

Hours: Monday-Friday 8:00am-4:30pm


Location: Warwick Forest (Newport News, Va)

Business Office Associate (Added 6 days ago) New!

Job Summary: Works under the supervision of the Business Office/Accounts Receivable Manager and Director. Responsible for all charge entry, accounts receivable follow up, payment posting, insurance verification and authorization. Responsible for customer accounts in Medipac as well as Centricity Practice Management system. Responsible for keeping up to date with CPT, ICD-9, HCPCS coding. This position requires initiative, independent judgment and multi-tasking skills. Functioning as a team member, the staff is flexible in their work assignments, rotates to support needs of the business office. Must utilize and adhere to established policies and protocols to perform a variety of procedures and at a level not requiring constant supervision of detail. Complies with National Patient Safety Goals, HIPAA guidelines, and Corporate Compliance polices. Participates in quality and customer service programs and meets all CBL,CME requirements.

Education: High school graduate, GED or higher advanced collegiate preparation preferred.

Experience: 1 to 2 years of related experience in the field of healthcare and customer service is preferred. Previous oncology experience preferred.


Location: Cancer Infusion Center Newport News (Newport News, Va)

CDM Analyst Level I (Added 12 days ago)

Riverside Health System is seeking a Charge Description Master (CDM) Analyst.

Job Summary: Works under the direct supervision of the Manager Revenue Integrity. The CDM Analyst is responsible for managing, coordinating and implementing the RHS Charge Description Master ("CDM") for assigned RHS facilities. Utilizes charge master management software and other resources to maintain a complete, accurate and standardized charge master. Provides assistance and analysis to all levels of clinical management in support of suggested, requested and/or mandated changes to the CDM. Processes CDM requests to ensure that all additions, changes and deletions are consistent with proper charging, billing, coding and pricing practices. Conducts annual review of charge master and quarterly updates as appropriate to enhance revenue for clinical departments. Conducts quarterly audit of Corporate CDM against all individual department CDM systems to ensure accuracy and compliance. Analyzes data within the CDM and assigns accurate CPT/HCPCS and revenue codes to the Charge Master to ensure compliance with regulatory agencies. Distributes and provides education as needed on all coding and billing regulatory requirements and / or announcements to all applicable departments. Responsible for making CDM related decisions that require significant analysis and investigation. Takes initiative to identify system and/or operational problems and participates in the development of solutions for improving billing functions. Reviews department?s charge tickets, charge capture policy and procedures related to the CDM. Participates in team meetings/activities and supports the philosophy and goals of the team and department. Remains current with updated coding and billing regulations through yearly continuing education. Maintains and updates all charge master related software.

Education: High School Diploma or GED required, college degree preferred.

Certifications: Certified Professional Coder (CPC) or other coding specialty certification preferred.

Experience: High School Diploma or GED Required and 2+ years experience in Charge Description Master or College Degree accepted in lieu of experience. Master's Degree can count for 1 year of additional experience.


Location: Riverside Hospital Services (Newport News, Va)

Certified Coder (Added 10 days ago)

Riverside Health System is currently seeking a full-time Certified Coder.

JOB SUMMARY:Responsible for timely coding for overall accounts receivable functions for the accounts receivable (billing) department. Responsible to maintain current coding knowledge of government and non-government payers and adjust practices accordingly. Responsible to report to Coding and Data Entry Manager or management any and all obstacles, performance statistics, problems and resolutions identified in a timely, clear and concise manner. Responsible for assigning appropriate ICD-9, CPT and HCPCS code to incoming records for charge entry staff to enter into billing system; thereby maximizing reimbursement received from third party payers. Able to provide appropriate course of action to physicians and practice staff when medical documentation is lacking or patient was charged incorrectly. Other duties as assigned.

EDUCATION:High school graduate with emphasis in business courses preferred.

LICENSURE:CPC or CPC-A required

EXPERIENCE:Prior coding experience preferred.


Location: Riverside Hospital Services (Newport News, Va)

Communications Assistant (Added 3 days ago) New!

Riverside Neurosurgical Specialists - Newport News/Williamsburg is currently seeking a full time Communications Assistant to field phone calls for this busy practice. This position works under the supervision of the office manager. Responsible for answering all incoming telephone calls and assisting caller or directing calls to the appropriate person/voicemail. Responsible for performing all clerical duties needed to support scheduling and messages. Verifying insurance, scheduling appointments, and during slow periods moving patients appointments as required or doing clerical duties to assist front staff. Complete other duties as assigned.

Education: High school diploma with emphasis courses or equivalent preferred.

Experience: Doctor's office experience preferably, some knowledge of coding and insurance helpful.


Location: Riverside Medical Group (Newport News, Va)

ER Patient Service Rep

Riverside Tappahannock Hospital is seeking a labor pool Patient Service Representative to work in the Emergency Department.

Job Summary: Works under the direct supervision of the Leader Patient Service Rep as well as oversight by ER Nurse Manager and Revenue Cycle Leadership. Responsible for following all policies and procedures associated with the registration of all patient types and the clerical support functions of Patient Service Rep. Responsible for providing excellent customer service, participating in a team environment and working closely with management to improve processes.

Education: High School Diploma or equivalent required.

Experience: Prefer at least 1-2 years recent patient registration, insurance verification or unit secretary experience.

Hours: Seeking individual that is flexible to work all shifts and rotate weekends. Mininum of 8-12hrs per week.


Location: Riverside Tappahannock Hospital (Tappahannock, Va)

ER Patient Service Rep (Added 3 days ago) New!

Riverside Tappahannock Hospital is seeking a full time Patient Service Representative to work in the Emergency Department.

Job Summary: Works under the direct supervision of the Leader Patient Service Rep as well as oversight by ER Nurse Manager and Revenue Cycle Leadership. Responsible for following all policies and procedures associated with the registration of all patient types and the clerical support functions of Patient Service Rep. Responsible for providing excellent customer service, participating in a team environment and working closely with management to improve processes.

Education: High School Diploma or equivalent required.

Experience: Prefer at least 1-2 years recent patient registration, insurance verification or unit secretary experience.

Hours: Seeking individual that is flexible to work all shifts and rotate weekends.


Location: Riverside Tappahannock Hospital (Tappahannock, Va)

FT Patient Access Representative (Added 4 days ago) New!
Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status, having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.
Location: Riverside Walter Reed Hospital (Gloucester, Va)

HREA Hidenwood Office Assistant (Added 6 days ago) New!

JOB SUMMARY: Works under the direct supervision of the office manager. Primary responsibility is greeting and checking in patients while answering the phone lines and assisting patients. Also responsible for taking appropriate phone messages, scheduling appointments, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

LICENSURE: NONE

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful

HOURS: Monday-Friday 8:00am to 5:00pm


Location: Riverside Medical Group (Newport News, Va)

Imaging Registration Representative

Works under the department Supervisor / Managers and System Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA, Cerner, AGFA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between Imaging Services and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED preferred, and 1+ years experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Hours: Varies, anywhere from 6:30am - 6:00pm

Locations: Must be able to travel between multiple Imaging facilities; RRMC, RDC-Oyster Point, RDC-Hampton, RDC-Williamsburg.


Location: RVS DIAGNOSTIC CTR-HAMPTON (Newport News, Va)

Junior Secretary - Hospice (Added 5 days ago) New!

Riverside Shore Hospice located on Virginia's Eastern Shore is currently seeking a full time Junior Secretary to join their team.

The Junior Secretary works under the supervision of the Nurse Manager perform a wide variety of secretarial and administrative duties for the Hospice department. Assists in the coordination of the day-to-day operations within the Hospice department. Provides excellent customer service. Supports the team in maintaining required documentation for chart preparation. Responsible for staying current on organizational work flow, builds strong relationship with physicians and physician offices. Serves as a resource for Hospice department processes and an expert resources for unit functions. Supports the Hospice Philosophy.

EDUCATION: High School Diploma or GED preferred.

LICENSURE/CERTIFICATION: Current, valid drivers license and acceptable driving record requires upon hire and maintained during employment.

EXPERIENCE: Knowledge of medical terminology preferred. Experience working in a medical office or hospital unit preferred.


Location: RIVERSIDE SHORE HOSPICE (Eastern Shore, Va)

Labor Pool Patient Access Representative

Job Summary: Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations. Must have the ability to change gears and be flexible as this position works in a multitude of areas during their assigned shift. The float and address different modalities of patients/customers. They must be attentive to details.

Education/Experience: High School Diploma or GED required. and 1+ years experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Hours: Must be available days, evenings, nights, weekends, and holidays.


Location: Riverside Walter Reed Hospital (Gloucester, Va)

Medical Biller (Added 3 days ago) New!

Riverside Cancer Infusion Center in Chesapeake, Virginia is currently hiring a full time Medical Biller.

The Medical Biller works under the supervision of the Business Office/Accounts Receivable Manager and Director. Responsible for all charge entry, accounts receivable follow up, payment posting, insurance verification and authorization. Responsible for customer accounts in Medipac as well as Centricity Practice Management system. The BOA is responsible for keeping up to date with CPT, ICD-9, HCPCS coding. This position requires initiative, independent judgment and multi-tasking skills. Functioning as a team member, the staff is flexible in their work assignments, rotates to support needs of the business office. Must utilize and adhere to established policies and protocols to perform a variety of procedures and at a level not requiring constant supervision of detail. Complies with National Patient Safety Goals, HIPAA guidelines, and Corporate Compliance polices.

Education: Some College or Business courses preferred.

Experience: Two years billing experience strongly preferred, Oncology billing experience desired. Knowledge of the entire billing process to include authorizations, charge entry, claims submission, payment posting and AR follow up.


Location: Cancer Infusion Center Chesapeake (Southside, Va)

Medical Staff Assistant

Works under the supervision of the Office Manager and Director of the facility. Performs a variety of clerical duties that support front desk operations. Functioning as a team member, the staff is flexible in the work assignments, rotates to support all aligned processes when needed and assists with training. Requires utilization of simple to complex equipment. Utilizes established policies and protocols to perform a variety of procedures and at a level not requiring constant supervision of detail. Responsible for necessary quality control performance and documentation that supports accreditation initiatives. Complies with National Patient Safety Goals, HIPAA guidelines, and Corporate Compliance polices.

Education: High school graduate; additional business courses preferred.

Experience: Computer software skills-include word processing and spreadsheet expertise.


Location: Riverside Community Ventures (Newport News, Va)

Office Assistant (Added 5 days ago) New!

Are you looking for a rewarding opportunity that offers flexible scheduling and the ability to work in a variety of settings?Is work-life balance important to you?Riverside Health System offers these options by becoming part of the Staffing Resources Center.The Center was designed to create a system wide float pool to assist in staffing various positions throughout Riverside Health System.The ultimate objective of the Staffing Resources Center is to align and optimize labor resources across the health system.

The Staffing Resources team is seeking experienced Office Assistants to work in physician practices.

Responsibilities include but are not limited to greeting & checking in patients; answering incoming telephone calls and taking appropriate messages; scheduling appointments; providing information to and for the patients; assisting other team members as needed.

When you become a part of Staffing Resources, you may be eligible for premium pay and flexible self-scheduling. In order to meet the staffing needs of the health system, team members have a mandatory commitment of 24 hours per 4 week schedule period.Current qualified Riverside team members are eligible to become part of the Staffing Resources float pool and pick up shifts in other Riverside locations. The mandatory commitment does not apply to current Riverside team members unless their position in Staffing Resources is their primary health system job.

Education:High School diploma with emphasis on clerical courses or equivalent preferred.

Experience: Must have at least 1 year experience in a physician practice. Knowledge of coding and insurance is preferred.


Location: Staffing Resources (Newport News, Va)

Office Assistant (Added 12 days ago)

JOB SUMMARY: The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.


Location: RIVERSIDE MEDICAL ED & CLINIC (Newport News, Va)

Office Assistant

JOB SUMMARY: Works under the direct supervision of the office manager. Primary responsibility is greeting and checking in patients while answering the phone lines and assisting patients. Also responsible for taking appropriate phone messages, scheduling appointments, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

HOURS: Varies Monday-Friday, 8:00am-6:00pm


Location: Riverside Medical Group (Williamsburg, Va)

Office Assistant

JOB SUMMARY: Works under the direct supervision of the office manager. Primary responsibility is greeting and checking in patients while answering the phone lines and assisting patients. Also responsible for taking appropriate phone messages, scheduling appointments, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

HOURS: Varies Monday-Friday, 8:00am-5:30pm


Location: Riverside Medical Group (Williamsburg, Va)

Office Assistant

JOB SUMMARY: The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.


Location: Riverside Medical Group (Newport News, Va)

Office Assistant (Added 5 days ago) New!

JOB SUMMARY: Works under the direct supervision of the office manager. Primary responsibility is greeting and checking in patients while answering the phone lines and assisting patients. Also responsible for taking appropriate phone messages, scheduling appointments, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

LOCATION: Neurology Specialists - Newport News/Hampton


Location: Riverside Medical Group (Newport News, Va)

Office Assistant (Added 5 days ago) New!

JOB SUMMARY: Works under the direct supervision of the office manager. Primary responsibility is greeting and checking in patients while answering the phone lines and assisting patients. Also responsible for taking appropriate phone messages, scheduling appointments, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

LOCATION: GI Specialists Newport News


Location: Riverside Medical Group (Newport News, Va)

Office Assistant (Added 3 days ago) New!

Job Summary: The office assistant works under the direct supervision of the office manager in a large busy neurosurgery practice. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. Position will primarily be located in Newport News office but will require occassional travel to the Williamsburg office to meet staff coverage needs.

Education: High school diploma with emphasis on clerical courses or equivalent preferred.

Experience: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

Skills: Ideal candidate is highly professional individual who exudes a positive attitude on a daily basis. He/she is a strong team player who proactively works to ensure the both he/she and our team are consistently delivering on the Riverside Care Difference of Kindness, Healing, Safety & Respect. This person is highly organized, pays attention to details and strives to follows Riverside policies and proceedures to ensure optimal patient outcomes in all interactions.


Location: Riverside Medical Group (Newport News, Va)

Office Assistant - Call Center Professional (Added 12 days ago)

JOB SUMMARY: Works under the direct supervision of the office manager. Primary responsibility is greeting and checking in patients while answering the phone lines and assisting patients. Also responsible for taking appropriate phone messages, scheduling appointments, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.


Location: Riverside Medical Group (Newport News, Va)

Office Assistant/Phone Operator

Job Summary: Works under the direct supervision of the Director over the Call Center. Primary responsibility is displaying exceptional customer service while answering multiple phone lines and scheduling appointments for Primary Care patients throughout the health system. This position has the potential to expand to include referral coordination responsibilities. Ability to multitask a must.

Education: High school diploma with emphasis on clerical courses or equivalent preferred.

Experience: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

Hours: Monday-Friday, 7:00am-5:00pm, Flexible Hours


Location: Riverside Medical Group (Williamsburg, Va)

Outreach Coordinator

Riverside Health System Cancer Services is looking for a Full Time Outreach Coordinator.

Job Summary: The Outreach Coordinator Reports directly to the Cancer Services Supervisor. Must have excellent organizational and communication skills for the delivery of exemplary customer service. Requires a concerned and caring attitude and the ability to work under stressful conditions at times. Responsible for the coordination of the eligibility and scheduling process of patients into the Susan G Komen for the Cure grant and the Breast and Cervical grant program. Is also responsible for assisting in data collection, preparation of reports, and other processes including performing outreach activities. Must have the ability to resolve problems quickly and effectively while determining appropriate courses of action. The ability to deal effectively with public, physicians, co-workers, and all hospital personnel.

Education: High school graduate; Prefer BS or Associate degree in sociology, nursing or medical assistant. LPN or Medical Assistant with 2 years or more experience preferred.

Experience: Most have two or more years of recent (with in the last year) in the medical field, working in an office environment, hospital or outpatient setting. Has experience in phone triage and management of patient records. Demonstrates knowledge of computer skills and working with Microsoft office products; must be able-produce spreadsheets.

Hours: Rotating, day and evening, one to two weekends may also be required.


Location: Riverside Regional Medical Center (Newport News, Va)

Patient Account Rep I

Job Summary: Works under the department Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for the timely submission of technically accurate billing for governmental and non-governmental payors. Responsible for managing the assigned portion of the accounts receivable including appropriate and timely follow up of all insurances, identifying issues and reporting trends. Uses multiple systems in daily work. Works detailed credit, bankruptcies, and charity accounts. Researches and write appeals to insurance companies on denied accounts. Acts as a liaison between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education: High School Diploma or GED required, Bachelor's or Master's Degree preferred.

Certification: CHAA or CPAT Preferred

Experience: High School Diploma or GED Required and 3+ years experience in Revenue Cycle setting /or College Degree +1 year Revenue Cycle experience required. Master's Degree can count for 1 year of additional experience.


Location: Riverside Hospital Services (Newport News, Va)

Provider Based Billing Rep

Job Summary: Works under the department Managers and Director. This position works on the Provider Based Billing Team, in this position the Representative must have full knowledge and understanding of both the Acute Care and RMG billing systems, rules and regulations. Effectively utilizes all department specific computer and telephone systems. Responsible for billing and follow up; identifying issues and reporting trends. Acts as a liason between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education: High school graduate, GED required or higher advanced collegiate preparation preferred.

Licensure: CPAT or CPAM certification preferred or obtained within 2 years of employment

Experience: 1 to 2 years of related experience in the field of healthcare and customer service is preferred.


Location: Riverside Hospital Services (Newport News, Va)

Recruitment Assistant (Added 12 days ago)

Riverside Health System has a full-time Recruitment Assistant position available in the Talent Recruitment Center. Responsibilities include answering incoming phone calls as well as providing primary support to internal and external customers. Provides support to the team by scheduling interviews, answering general questions, and administering pre-employment testing. Must possess excellent organizational skills, interpersonal/human relations skills as well as verbal and written communication skills to positively interact with our customers. Completes administrative functions for new hire processing accurately and timely. Follows established organization and department policies and procedures to ensure compliance with regulatory requirements. Provides support to the Talent Recruitment Center team. Exhibits exceptional customer service and professionalism to both internal and external customers.

EDUCATION: High school diploma required with Bachelors' Degree in Business or related field preferred.

EXPERIENCE: Candidates with a minimum of one year experience working in a fast paced, high volume and demanding environment and/or Human Resources setting preferred. Proficiency in Microsoft Office to include Word, Excel, Outlook and Power Point is required.

HOURS: Monday through Friday from 8:00am to 4:30pm with additional hours as necessary.


Location: Riverside Hospital Services (Newport News, Va)

Referral Clerk

JOB SUMMARY: Works under the supervision of the office manager and practice physicians. Primarily responsible for the scheduling of patient appointments with specialists, scheduling tests at appropriate facilities, coordinating completion for insurance mandated referrals and authorizations in a timely fashion prior to the date of service, updating patient chart records with necessary referral information, flagging and faxing appropriate medical records, contacting patients via telephone and communicating appointment preparation details.

EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred.

EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful.

HOURS: 8:00am-5:00pm


Location: RIVERSIDE MEDICAL ED & CLINIC (Newport News, Va)

Registration Rep

Job Summary: Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED required. and 1+ years experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Hours: Saturday & Sunday 7:00am-3:30pm


Location: Riverside Regional Medical Center (Newport News, Va)

Registration Rep

Riverside Hampton Surgery Center is seeking a labor pool Registration Representative.

Job Summary: The Registration Representative works under the direct supervision of the Manager of Patient Access as well as any on site facility Managers & Directors. Responsible for following all policies and procedures associated with the registration of all patient types and the clerical support functions of Patient Access. Responsible for providing excellent customer service, participating in a team environment and working closely with management to improve processes.

Education: High school graduate preferred.

Experience: Previous experience working with the public preferred. Knowledge of Microsoft Office products very helpful. Hospital or physician office registration or billing experience helpful. Ability to type 30 WPM with a maximum of 5 errors or 4000 keystrokes on Alpha - Numeric Test with a maximum of 8 errors.

Hours: Labor Pool, vary between 8:30am-5:00pm


Location: RVS HAMPTON SURGERY CENTER (Hampton, Va)

Registration Representative

Job Summary: Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status, having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations. Position to work in the Emergency Department.

Education/Experience: High School Diploma or GED required. and 1+ years experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Hours: Fridays and Saturdays, 11:00pm-7:30am


Location: Riverside Regional Medical Center (Newport News, Va)

Registration Representative (Added 3 days ago) New!

Job Summary: Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, AHIQA and others as required. Responsible for registration of all patient types and status', having full understanding of the requirements for in the RHS Charity program and self-pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liaison between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED required. and 1+ years experience in business office setting preferred or College Degree accepted in lieu of experience.

Certification: CHAA obtained within 2 years of employment.

Hours: Rotating - Days, Evenings, Nights, Weekends, and Holidays


Location: Riverside Regional Medical Center (Newport News, Va)

Revenue Cycle Team Lead I (Added 12 days ago)

Riverside Hospital Services is seeking a Revenue Cycle Team Lead I for a position located in Newport News, VA.

Job Summary: Works under the department Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for leading day-to-day operations of assigned team; participates in the development and delivery of staff education, training and orientation. Sets the example for the department as the expert in accurate, thorough and effective work processes. Manages team workload, special projects; identifies issues and develops action plans to correct; reports trends. Monitors staff productivity that indicates timeliness and accuracy of tasks. Acts as a liaison between the department and outside departments providing consistent, detailed and relevant detail on issues and trends. Provides day to day coaching and development of their team members. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. This person will serve as a leader and role model for the department by displaying a positive, patient centered, and solution oriented approach and attitude.

Educational Requirements:

Team Leader I: High School Diploma or GED required and 2+ years experience in Revenue Cycle or College Degree accepted in lieu of experience. Master's Degree can count for 1 year of additional experience

Team Leader II: High school Diploma or GED required and 3+ years experience in Revenue Cycle or College Degree with 2+ years experience. Master's Degree can count for 1 year of additional experience. Revenue Cycle Specific Certification (i.e.: CHAA Certified, Healthcare Access Associate, CPAT Certified Patient Accounting Technician or CHAM - Certified Healthcare Access Manager).

Senior Team Leader: High school Diploma or GED required and 5+ years experience in Revenue Cycle or College Degree with 4+ years experience. Master's Degree can count for 1 year of additional experience. Revenue Cycle Specific Certification (i.e.: CHAA Certified Healthcare Access Associate, CPAT Certified Patient Accounting Technician or CHAM - Certified Healthcare Access Manager).

Experience Requirements: Strong understanding of department policies and procedures, ability to identify issues / trends and input corrective action, display strong team building ability required. Detailed analytical ability, strong problem solving skills, positive and clear communication skills, leadership ability are all required.


Location: Riverside Hospital Services (Newport News, Va)

Scheduling Coordinator

Riverside Health Systemis seeking a full time Scheduling Coordinator.

Job Summary: The Scheduling Coordinator works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer and telephone systems. Schedules appointments for diagnostic tests and treatment therapies for all Riverside facilities. Excellent communication and customer service skills are required. Must also be able to utilize multiple computer systems simultaneously and have good attention to detail. Participates in orientation of new employees and performance improvement processes as needed. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations.

Education/Experience: High School Diploma or GED and 3+ years experience in Revenue Cycle, business office setting /or College Degree and 1+ years experience required. Master's Degree can count for 1 year of additional experience.

Certification: Revenue Cycle Specific Certification required (Example: CHAA Certified Healthcare Access Associate or CPAT Certified Patient Accounting Technician).


Location: Riverside Hospital Services (Newport News, Va)

Sr. Executive Secretary (Added 12 days ago)

Riverside Health System located in Newport News, Virginia is seeking a Full Time Senior Executive Secretary.

Duties involve a wide variety of clerical functions, administrative and staff support and office coordination for the Call Center departments.

Performs a variety of administrative or executive support tasks that are highly confidential and sensitive.Coordinates office management activities for the administrator, executive or commission.Researches, compiles, assimilates, and prepares confidential and sensitive documents, and briefs the administrator or executive regarding content.Reads and screens incoming correspondence and reports; makes preliminary assessment of the importance of materials and organizes documents; handles some matters personally and forwards appropriate materials to the administrator or executive and staff. Receives and screens incoming calls and visitors, determines which are priority matters, and alerts the administrator or executive accordingly. Makes referrals to appropriate staff or provides requested information.Informs others of the administrators or executives position on issues.Composes letters and memoranda in response to inquiries.Acts as liaison between the administrator or executive, subordinates or others, by transmitting directives, instructions and assignments and following up on the status of assignments.Produces a variety of documents, charts, and graphs in final form.Updates administrator or executive on status of issues before scheduled meetings.Prepares agenda and collects materials for meetings, speeches, and conferences; takes minutes and keeps records of proceedings.Plans and coordinates arrangements for professional conferences.Reviews, proofreads, and edits documents prepared for the administrators or executives signature.Takes and transcribes dictation on technical and confidential matters from the administrator or executive.Coordinates and facilitates the administrators or executive's calendar to arrange appointments, meetings, and conferences.Recommends actions to be taken on office expenditures such as equipment and supply needs.Assists with preparation of the office budget.Assists with the establishments, revisions and maintenance of office procedures and Policies.Compiles and maintains records, statistical information, and reports.Participates in and /or coordinates committees or task forces.Establishes and maintains various filing and records management systems.Makes travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.Operates standard office equipment.Performs related work as assigned.Knowledge of the application of instructions and guidelines to specific problems.Knowledge of the departments and work areas mission and its appropriate application.Knowledge of departmental policies, procedures, and organizational relationships.Knowledge of the organization and composition of letters, minutes, reports, charts and spreadsheets.Knowledge of correct English usage and grammar.Knowledge of office practices, processes, and computer software programs.Knowledge of the organization and maintenance of filing systems.Knowledge of scheduling and coordinating travel arrangements.Ability to make decisions where precedents may not be established.Ability to apply the overall mission of a department to make administrative or executive support decisions.Ability to review several diverse reference sources, select and synthesize data for reports and other forms of correspondence.Ability to use diplomacy and discretion, when giving out information and referring and directing callers and visitors.Ability to create presentations, charts, graphs, databases, and spreadsheets.Ability to perform mathematical calculations.Ability to follow, apply, interpret, and explain instructions and/or guidelines.Ability to determine work priorities.Ability to make decisions and take appropriate actions.Ability to meet schedules and deadlines of the work area.Ability to communicate effectively.Ability to compose routine correspondence and reports.Ability to type.Ability to operate standard office equipment.

Education Requirements: High school diploma, GED or higher advanced collegiate preparation required.

Experience Requirements: Prefer 2-years previous experience as an advanced administrative assistant or related role


Location: Riverside Hospital Services (Newport News, Va)

Staffing Assistant

Riverside Staffing Resources has an exciting opportunity for a Labor Pool Staffing Assistant.

Works under the direct supervision of the Nurse Manager. Coordinates and assists the nurse managers, directors, supervisors, and charge nurses with staffing for the nursing units using critical thinking skills and effective communication that maintains an environment of excellence that is patient focused. Works closely with all departments to maintain various staffing reports. Supports the educational needs of new staff members in the department.

Education: High School graduate or equivalent preferred. Previous experience with patients in acute care or nursing home preferred.

EXPERIENCE: Ideal candidate will have experience with data entry and customer service in a business office setting. Ideal candidate will possess good communication, critical thinking skills, and great attention to detail. Ability to multitask and working in a fast paced environment is a plus. Experience in a healthcare setting is a plus. The Staffing Resources Center helps Riverside align and optimize labor resources across the health system by creating a pool of qualified and experienced staff. The valuable team members who are part of our system-wide labor pool help us supplement current staffing during times of recruitment, leave or other temporary staffing needs.


Location: Riverside Hospital Services (Newport News, Va)

Surgery Scheduler

JOB SUMMARY: Schedule surgery with patients. Post surgery at designated hospitals. Schedule preoperative and post-operative office appointments for surgical patients as indicated. Compile patients surgery charts and appropriate paperwork. Complete preliminary paperwork needed for each surgical patient and places in chart for physician to review. Obtain pre-certification/insurance checks when necessary. After pre-operative examination, copy each patients surgical paperwork to include labs, H&P forms, etc., and send same to the appropriate hospital. Schedule and coordinate with appropriate facility any needed pre-operative surgical tests or clearances for patients. Coordinate with the appropriate instrumentation companies for any special equipment needed. Prepare and distribute the weekly surgical posting sheet to the appropriate persons for billing. Perform other duties as assigned from time to time by the Office Manager.

EDUCATION: High school diploma or equivalent required.

EXPERIENCE: A minimum of one year experience preferred with surgical scheduling. Must be familiar with CPT, ICD. Understanding of medical terminology required.

LOCATION: GI Specialists Newport News


Location: Riverside Medical Group (Newport News, Va)

Surgery Scheduler (Added 5 days ago) New!

Riverside Medical Group - GI Specialist, Newport News is seeking a full time Surgery Scheduler.

JOB SUMMARY: Schedule surgery with patients. Post surgery at designated hospitals. Schedule preoperative and post-operative office appointments for surgical patients as indicated. Compile patients surgery charts and appropriate paperwork. Complete preliminary paperwork needed for each surgical patient and places in chart for physician to review. Obtain pre-certification/insurance checks when necessary. After pre-operative examination, copy each patients surgical paperwork to include labs, H&P forms, etc., and send same to the appropriate hospital. Schedule and coordinate with appropriate facility any needed pre-operative surgical tests or clearances for patients. Coordinate with the appropriate instrumentation companies for any special equipment needed. Prepare and distribute the weekly surgical posting sheet to the appropriate persons for billing. Perform other duties as assigned from time to time by the Office Manager.

EDUCATION: High school diploma or equivalent required.

EXPERIENCE: A minimum of one year experience preferred with surgical scheduling. Must be familiar with CPT, ICD. Understanding of medical terminology required.

LOCATION: GI Specialists Newport News


Location: Riverside Medical Group (Newport News, Va)

Surgical Coordinator

JOB SUMMARY: This position works under the supervision of the Office Manager and Physicians. The Surgical Coordinator schedules patients for surgery (to include all pre op and post op appointments) at designated surgery centers. The Surgical Coordinator obtains insurance pre-authorizations and presents surgery consents and patient education regarding the required surgery. The Surgical Coordinator prepares the surgery schedule for the physician and forwards to the designated surgery center. All pre-op forms are completed and forwarded to the designated surgery centers. Team Member

EDUCATION: High school graduate or GED equivalent required.

EXPERIENCE: A minimum of one year experience preferred with surgical scheduling. Must be familiar with CPT, ICD. Understanding of medical terminology required.

LOCATION: Urology Specialists Newport News


Location: Riverside Medical Group (Newport News, Va)

Team Lead (Added 4 days ago) New!

Riverside Hospital Services is seeking a Revenue Cycle Team Lead I for a position located in Newport News, VA.

Job Summary: Works under the department Managers and Director. Effectively utilizes all department specific computer systems including Medipac, Invision, Athena, Clinicals, Imaging, Centricity, Midas and others as required. Responsible for leading day-to-day operations of assigned team; participates in the development and delivery of staff education, training and orientation. Sets the example for the department as the expert in accurate, thorough and effective work processes. Manages team workload, special projects; identifies issues and develops action plans to correct; reports trends. Monitors staff productivity that indicates timeliness and accuracy of tasks. Acts as a liaison between the department and outside departments providing consistent, detailed and relevant detail on issues and trends. Provides day to day coaching and development of their team members. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. This person will serve as a leader and role model for the department by displaying a positive, patient centered, and solution oriented approach and attitude.

Educational Requirements:

Team Leader I: High School Diploma or GED required and 2+ years experience in Revenue Cycle or College Degree accepted in lieu of experience. Master's Degree can count for 1 year of additional experience

Team Leader II: High school Diploma or GED required and 3+ years experience in Revenue Cycle or College Degree with 2+ years experience. Master's Degree can count for 1 year of additional experience. Revenue Cycle Specific Certification (i.e.: CHAA Certified, Healthcare Access Associate, CPAT Certified Patient Accounting Technician or CHAM - Certified Healthcare Access Manager).

Senior Team Leader: High school Diploma or GED required and 5+ years experience in Revenue Cycle or College Degree with 4+ years experience. Master's Degree can count for 1 year of additional experience. Revenue Cycle Specific Certification (i.e.: CHAA Certified Healthcare Access Associate, CPAT Certified Patient Accounting Technician or CHAM - Certified Healthcare Access Manager).

Experience Requirements: Strong understanding of department policies and procedures, ability to identify issues / trends and input corrective action, display strong team building ability required. Detailed analytical ability, strong problem solving skills, positive and clear communication skills, leadership ability are all required.


Location: Riverside Hospital Services (Newport News, Va)

Unit Secretary

Riverside Regional Medical Center, located in Newport News, Virginia, is currently seeking a LABOR POOL Unit Secretary to join to Telemetry Team.

The Unit Secretary works under the supervision of the Nurse Manager and Registered Nurses and the under the direction of the NM, RN and LPNs. The Unit Secretary is responsible for customer service, chart management, retrieval of reports, and patient care duties . The Unit Secretary is also responsible for performing duties such as ordering supplies, order entry, filing of patient information and follow up to patients and physician offices, and other secretarial/clerical duties as directed.

EDUCATION: High School Diploma or GED preferred.

EXPERIENCE: 1 year of experience in a healthcare setting preferred. Knowledge of medical terminology and proficiency in healthcare computer based systems preferred.

HOURS: Rotating shifts


Location: Riverside Regional Medical Center (Newport News, Va)

Unit Secretary/ Women and Infant Care (Added 9 days ago)

Riverside Regional Medical Center located in Newport News, Virginia is currently seeking a full time Unit Secretary to join their team in the Women and Infant Care Unit.

The Unit Secretary works under the supervision of the Nurse Manager and Registered Nurses and the under the direction of the Nurse Manager, Registered Nurses and Licensed Practical Nurses. The Unit Secretary is responsible for customer service, chart management, retrieval of reports, and patient care duties . The Unit Secretary is also responsible for performing duties such as ordering supplies, order entry, filing of patient information and follow up to patients and physician offices, and other secretarial/clerical duties as directed. This specific position will assist with the completion and processing of birth certificates/paternities.

Education: High School diploma preferred.

Experience: One year of secretarial experience in a healthcare setting preferred. Knowledge of medical terminology. Proficient in healthcare computer based systems preferred.

Hours: Rotating


Location: Riverside Regional Medical Center (Newport News, Va)

United Way Call Attendant

Job Summary: Works under the department Team Lead and Supervisor. Provides timely appropriate referrals for United Way First Call and Riverside Service Line. Participates in orientation of new employees, and performance improvement processes as needed. Promotes teamwork and customer service by demonstrating positive attitude and interpersonal relations.

Education: High School graduate or GED required and additional technical computer training & medical terminology class preferred.

Experience: Minimum 1 year of experience in a call center environment and additional experience in customer service and healthcare preferred.

Hours: Varies 8am-8p, Occasional Weekend


Location: Riverside Community Services (Newport News, Va)



 

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