Secretarial/Clerical Employment Opportunities

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Business Office Associate (Added 4 days ago) New!
Job Summary: Works under the supervision of the specialty management and/or the Imaging Services Administrative Director. Effectively utilizes all department specific computer and telephone systems. Responsible for registration of all patient types and status, having full understanding of the requirements for in the RHS Charity program and self pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liason between the Imaging Front Desk/Registration office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations. Education: High school diploma, GED required or higher advanced collegiate preparation preferred. Requires ability to travel to different Imaging Centers (Hampton, Newport News, Williamsburg, Gloucester) Hours: Vary Monday-Friday between 6:30a and 6pm, 8 hour shifts.
Location: Riverside Regional Medical Center (Newport News, Va)

CSA ED (Added 13 days ago)
JOB SUMMARY: Works under the supervision of the ED nurse manager, ED supervisor, and charge nurse. Greets and assists patients and visitors as they enter or exit the ED. In addition, the position must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span. Must also possess the ability to collect data reflective of the patients status and assist with the interpretation of appropriate information needed to identify each patients requirements relative to age specific needs as described in the departmental policy and procedure guide. Also responsible for accurate intake and processing of patients registration information. EDUCATION/EXPERIENCE: High school graduate preferred. Also prefer one of the following: completion and certification of a nursing assistant course, completion and certification of emergency medical technician basic, certified CPR instructor, completion of at least 80 hours of clinical instruction in an accredited nursing program, or a medical assistant.
Location: Riverside Regional Medical Center (Newport News, Va)

CSA ED
JOB SUMMARY: Works under the supervision of the ED nurse manager, ED supervisor, and charge nurse. Greets and assists patients and visitors as they enter or exit the ED. In addition, the position must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span. Must also possess the ability to collect data reflective of the patients status and assist with the interpretation of appropriate information needed to identify each patients requirements relative to age specific needs as described in the departmental policy and procedure guide. Also responsible for accurate intake and processing of patients registration information. EDUCATION/EXPERIENCE: High school graduate preferred. Also prefer one of the following: completion and certification of a nursing assistant course, completion and certification of emergency medical technician basic, certified CPR instructor, completion of at least 80 hours of clinical instruction in an accredited nursing program, or a medical assistant.
Location: Riverside Regional Medical Center (Newport News, Va)

ER Patient Service Rep
Job Summary: Works under the direct supervision of the Leader Patient Service Rep as well as oversight by ER Nurse Manager and Revenue Cycle Leadership. Responsible for following all policies and procedures associated with the registration of all patient types and the clerical support functions of Patient Service Rep. Responsible for providing excellent customer service, participating in a team environment and working closely with management to improve processes. Education: High School Diploma or equivalent required. Experience: Prefer at least 1-2 years recent patient registration, insurance verification or unit secretary experience. Hours: Seeking individual that is flexible to work all shifts and rotate weekends. Mininum of 8-12hrs per week.
Location: Riverside Tappahannock Hospital (Tappahannock, Va)

Executive Assistant/Credentialing (Added 11 days ago)
As the Executive Assistant/Credentialing, this position reports directly to the Executive Administrative Assistant. This position is directly responsible to the Director of Nursing. This position assists other Clinical Directors/Managers at the facility when requested. Provides high-level executive assistant support by conducting research, preparing statistical reports, handling information requests, and manages multiple priorities and clerical functions such as preparing correspondence, visitor reception, arranging meetings and using all forms of meeting agendas and software programs to complete the job. Assists in organizing policies and procedure resources for the facility. This position works with Medical Staff Affairs to ensure support and communication are maintained for the credentialing of physicians.This position provides a large range of services to ensure clinical care is provided in accordance with standards of excellence established by Riverside Health System and facility goals and strategic plans. This position is responsible for integration with the system?s standards of performance. This position is responsible for demonstrating RHS Leadership values and the Riverside Care Difference competently. Educaton: College degree preferred. Experience: Minimum of five years related experience required. Medical terminology, computer experience, and typing 55-60 WPM required. Ability-use Word, , Excel and other software necessary for position.
Location: Shore Memorial Hospital (Eastern Shore, Va)

OFFICE ASSISTANT
JOB SUMMARY: Works under the direct supervision of the office manager. Primary responsibility is greeting and checking in patients while answering the phone lines and assisting patients. Also responsible for taking appropriate phone messages, scheduling appointments, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred. LICENSURE: NONE EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful HOURS: DAYS
Location: Riverside Medical Group - Riverside Tapphannock Hospital (Tappahannock, Va)

OFFICE ASSISTANT
JOB SUMMARY: Works under the direct supervision of the office manager. Primary responsibility is greeting and checking in patients while answering the phone lines and assisting patients. Also responsible for taking appropriate phone messages, scheduling appointments, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred. LICENSURE: n/a EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful. LOCATION: Neurology Specialists - Newport News
Location: Riverside Medical Group (Newport News, Va)

Office Assistant
Are you looking for a rewarding opportunity that offers flexible scheduling and the ability to work in a variety of settings? Is work-life balance important to you? Riverside Health System offers these options by becoming part of the Staffing Resources Center. The Center was designed to create a system wide float pool to assist in staffing various positions throughout Riverside Health System. The ultimate objective of the Staffing Resources Center is to align and optimize labor resources across the health system. The Staffing Resources team is seeking experienced Office Assistants to work in physician practices. Responsibilities include but are not limited to greeting & checking in patients; answering incoming telephone calls and taking appropriate messages; scheduling appointments; providing information to and for the patients; assisting other team members as needed. When you become a part of Staffing Resources, you may be eligible for premium pay and flexible self-scheduling. In order to meet the staffing needs of the health system, team members have a mandatory commitment of 24 hours per 4 week schedule period. Current qualified Riverside team members are eligible to become part of the Staffing Resources float pool and pick up shifts in other Riverside locations. The mandatory commitment does not apply to current Riverside team members unless their position in Staffing Resources is their primary health system job. Education: High School diploma with emphasis on clerical courses or equivalent preferred. Experience: Must have at least 1 year experience in a physician practice. Knowledge of coding and insurance is preferred.
Location: Staffing Resources (Newport News, Va)

Office Assistant (Added 9 days ago)
JOB SUMMARY: Works under the direct supervision of the office manager. Primary responsibility is greeting and checking in patients while answering the phone lines and assisting patients. Also responsible for taking appropriate phone messages, scheduling appointments, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred. EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful. LOCATION: GI - Newport News
Location: Riverside Medical Group (Newport News, Va)

Office Assistant (Added 10 days ago)
JOB SUMMARY: Works under the direct supervision of the office manager. Primary responsibility is greeting and checking in patients while answering the phone lines and assisting patients. Also responsible for taking appropriate phone messages, scheduling appointments, printing encounter forms, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. EDUCATION: High school diploma with emphasis on clerical courses or equivalent preferred. LICENSURE: NONE EXPERIENCE: Experience in a doctor's office preferably, some knowledge of coding and insurance helpful
Location: Riverside Medical Group (Williamsburg, Va)

Patient Access Rep
Works under the department Supervisor / Managers and Director. Effectively utilizes all department specific computer and telephone systems. Responsible for registration of all patient types and status, having full understanding of the requirements for in the RHS Charity program and self pay processes, network / out of network, authorizations vs. no authorizations, Medical Necessity, providing quotes, calculating patient payments, electronically posting patient payments; identifying issues and reporting trends. Acts as a liason between the Patient Access office and all other departments and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations. Education: High school diploma, GED required or higher advanced collegiate preparation preferred. Experience: 1 to 2 years of related experience in the field of healthcare and customer service is preferred. Hours: Must be available for all shifts.
Location: Shore Memorial Hospital (Eastern Shore, Va)

Patient Access Representative (Added 6 days ago) New!
Job Summary: Responsible for following all policies and procedures associated with the registration of all patient types and the clerical support functions of Patient Access. Responsible for providing excellent customer service, participating in a team environment and working closely with management to improve processes. Education: High school graduate preferred. Experience: Previous experience working with the public preferred. Knowledge of Microsoft Office products very helpful. Hospital or physician office registration or billing experience helpful.
Location: Riverside Rehabilitation Institute (Newport News, Va)

Patient Account Representative (Added 4 days ago) New!
JOB SUMMARY: Works under the department Managers and Director. Effectively utilizes all department specific computer and telephone systems. Responsible for billing and follow up; identifying issues and reporting trends. Acts as a liaison between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations. EDUCATION: High school graduate, GED or higher advanced collegiate preparation required High school graduate, GED or higher advanced collegiate preparation required LICENSURE: CPAT or CPAM certification preferred or obtained within 2 years of employment EXPERIENCE: 1 to 2 years of related experience in the field of healthcare and customer service is preferred. LOCATION: RMG Patient Accounting
Location: Riverside Medical Group (Newport News, Va)

Payment Poster (Added 13 days ago)
JOB SUMMARY: Works under the department Team Leader, Managers and Director. Responsible for manual payment posting and electronic auto - posting of all monies paid to Riverside. Responsible for posting payment and contractuals according to the remittance advise; balancing all entries daily. Must maintain proper knowledge of payer participation status. Accurately enters all related message codes, COB details and task assignments to ensure proper progression through the billing cycle. Effectively utilizes all department specific computer and telephone systems. Must demonstrate a high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations. EDUCATION: High school graduate, GED required. LICENSURE: N/A EXPERIENCE: One year of related experience in the field of healthcare and customer service is preferred. LOCATION: RMG Central Business Office
Location: Riverside Medical Group (Newport News, Va)

Provider Based Billing Rep (Added 10 days ago)
Job Summary: Works under the department Managers and Director. This position works on the Provider Based Billing Team, in this position the Representative must have full knowledge and understanding of both the Acute Care and RMG billing systems, rules and regulations. Effectively utilizes all department specific computer and telephone systems. Responsible for billing and follow up; identifying issues and reporting trends. Acts as a liason between the billing office and all front end locations and insurance companies providing consistent, detailed and relevant detail on issues and trends. Must demonstrate strong problem solving skills, high attention to detail and an aptitude for learning. Promotes teamwork and customer service by demonstrating positive interpersonal relations. Education: High school graduate, GED required or higher advanced collegiate preparation preferred. Licensure: CPAT or CPAM certification preferred or obtained within 2 years of employment Experience: 1 to 2 years of related experience in the field of healthcare and customer service is preferred.
Location: Riverside Hospital Services (Newport News, Va)

R Care Analyst (Added 5 days ago) New!
Job Summary: This role is part of the Patient Safety organization. Works under the supervision of the Patient Safety Manager leading the rCare implementation project. Performs general user support duties for the rCare safety event reporting system, including managing user scopes and roles for the health system. Meets with physician and staff to fully understand reporting needs. Develops and distributes standardized reports and assists file managers in developing custom reports, with the goal to assist health system leadership in making data actionable. Analyzes data for trends and patterns. Develops user-friendly formatting to facilitate projects. Works with vendor support staff as needed. Ability to provide training of end users on basic system functionality. Develops and maintains rCare and patient safety blog on intranet site. Monthly Winshare processing and quarterly auditing of Winshare scorecard. Maintain rCare user scopes and alerts. Performs other duties, as assigned. Education: Bachelor Degree in Business, Finance, or related field highly preferred. However, will consider candidates with 5 or more years of applicable experience in health care data analysis in lieu of a degree. Experience: 3 years of practical experience of data analysis required. Experience in healthcare also a plus.
Location: Riverside Hospital Services (Newport News, Va)

RHS Customer Service Rep (Added 6 days ago) New!
Job Summary: Works under the supervision of the Manager. Responsible for handling patient inquiries via the telephone, to include Riverside acute care facility billing inquiries and/or Riverside Medical Group physician billing inquiries. Effectively utilizes all billing software systems, computer systems and telephone system to provide accurate, thorough responses to patient account inquiries and for the delivery of exemplarily customer service. Responsible to follow established policies and procedures. Participates in orientation and performance improvement processes as needed. Implements patient safety by properly identifying patients. Knowledge of Insurance payer billing requirements for both facility and physician billing necessary. Follows and applies all Riverside Health System procedures and policies pertaining to self pay Financial Assistance and discounting programs, utilizing a variety of software applications. Deep and broad experience with Revenue Cycle software/systems necessary. A strong understanding of revenue cycle operations in the following functional areas: Registration, Charge Entry, Billing/Follow-up, including denial resolution, for both Riverside facility billings and/or Riverside Medical Group physician billings. Education: High school graduate, GED or higher advanced collegiate preparation required Certification: CHAA or CHAM certification preferred or obtained within 2 years of employment Experience: 1 to 2 years of related experience in the field of healthcare and customer service is preferred.
Location: Riverside Hospital Services (Newport News, Va)

RHS Customer Service Rep
Job Summary: Works under the supervision of the Manager. Responsible for handling patient inquiries via the telephone, to include Riverside acute care facility billing inquiries and/or Riverside Medical Group physician billing inquiries. Effectively utilizes all billing software systems, computer systems and telephone system to provide accurate, thorough responses to patient account inquiries and for the delivery of exemplarily customer service. Responsible to follow established policies and procedures. Participates in orientation and performance improvement processes as needed. Implements patient safety by properly identifying patients. Knowledge of Insurance payer billing requirements for both facility and physician billing necessary. Follows and applies all Riverside Health System procedures and policies pertaining to self pay Financial Assistance and discounting programs, utilizing a variety of software applications. Deep and broad experience with Revenue Cycle software/systems necessary. A strong understanding of revenue cycle operations in the following functional areas: Registration, Charge Entry, Billing/Follow-up, including denial resolution, for both Riverside facility billings and/or Riverside Medical Group physician billings. Education: High school graduate, GED or higher advanced collegiate preparation required Certification: CHAA or CHAM certification preferred or obtained within 2 years of employment Experience: 1 to 2 years of related experience in the field of healthcare and customer service is preferred.
Location: Riverside Hospital Services (Newport News, Va)

Riverside Nurse Specialist (Added 10 days ago)
Job Summary: Works under the department Supervisor and Manager. Consistently executes standardized protocols and effectively utilizes multiple specific computer and telephone software. Encounter documentation is detailed and accurate for calls and scheduling processes for internal and external patient's transportation and outpatient services. Service referrals provided for Riverside and United Way service lines. Participates in orientation of new employees and performance improvement processes as needed. Demonstrates strong problem solving skills and an aptitude for learning. Ability to communicate in a positive, clear tone and develops trust with callers/vendors. Promotes teamwork and builds rapport for positive interpersonal relations. Provides excellent customer service focused on patient centered care with a solution oriented approach and engaged can-do attitude. Education: High School graduate or GED. Also Preferred: additional technical computer training, medical terminology class and/or higher advanced collegiate preparation. Experience: Minimum 1 year of experience in a call center environment with facilitating transportation needs and experience in customer service and healthcare.
Location: Riverside Community Services (Newport News, Va)

Secretary Sr Radiation (Added 11 days ago)
Job Summary: Works under the supervision of the Director of Radiation Oncology Services performing duties including greeting patients, scheduling appointments, registering patients, maintaining records in EMR and filing. Verifies and documents insurance information and obtains authorization for treatment as appropriate. Performs other duties as assigned. Education: High School graduate preferred. Knowledge of medical terminology and insurance verification procedures preferred. Experience: Prior experience in a medical office preferred.
Location: RVS RADIATION ONCOLOGY-NN (Newport News, Va)

Sr Executive Secretary (Added 12 days ago)
Riverside Health System is currently seeking a full time Sr Executive Secretary to join our team! Works under the supervision of the Director, Safety & Protection and assists the Protection Manager, Safety Manager and other team members to perform a wide variety of secretarial and administrative duties such as: producing, recording, transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics for meetings; Organizes work by reading and routing correspondence; prepares reports by collecting information; Maintains department schedule by maintaining calendars for department personnel; Arranges meetings, conferences, teleconferences, and travel; Completes requests by greeting customers, in person or on the telephone; Answers and refers inquiries to appropriate source; Maintains customer confidence and protects operations by keeping information confidential; Maintains office supplies inventory by checking stock to determine inventory level and anticipating needed supplies and placing expedited orders for supplies; Keeps assigned equipment operational by following established procedures; Provides historical reference by utilizing filing and retrieval systems. Maintains technical knowledge by attending educational workshops; Attends meetings and takes minutes; Assist in the departmental budget preparation; Contributes to team effort by accomplishing related results as needed. Ideal candidate demonstrates knowledge of Microsoft Office software (Word, Excel, PowerPoint, Publisher, Access). Has good verbal, written, and listening skills. Is able to maintain calendars and appointment schedules; preparation of correspondence; developing, maintaining and organizing information, meeting coordination; compiling meeting minutes. Must be highly organized and possess ability-interact with all levels of management internally and externally. Ability-work effectively with peers. A team player. Ability-manage multiple tasks with very little supervision. Ability-use judgment in accumulating, summarizing, analyzing, and preparing data for reports and special documents; meeting planning and scheduling; handling telephone inquiries; communicating with others-accomplish job tasks; and performing other administrative functions as required. .Ability-respond quickly-emergency situations required. EDUCATION: Completion of some college/business courses preferred. LICENSURE/CERTIFICATION: Must have a valid driver's license with acceptable driving record to drive company vehicles. Must have the ability to type 50-60 wpm. EXPERIENCE: Minimum of two years related experience required.
Location: Riverside Hospital Services (Newport News, Va)

Staffing Assistant
Riverside Staffing Resources has an exciting opportunity for a Labor Pool Staffing Assistant. Works under the direct supervision of the Nurse Manager. Coordinates and assists the nurse managers, directors, supervisors, and charge nurses with staffing for the nursing units using critical thinking skills and effective communication that maintains an environment of excellence that is patient focused. Works closely with all departments to maintain various staffing reports. Supports the educational needs of new staff members in the department. Education: High School graduate or equivalent preferred. Previous experience with patients in acute care or nursing home preferred. EXPERIENCE: Ideal candidate will have experience with data entry and customer service in a business office setting. Ideal candidate will possess good communication, critical thinking skills, and great attention to detail. Ability to multitask and working in a fast paced environment is a plus. Experience in a healthcare setting is a plus. The Staffing Resources Center helps Riverside align and optimize labor resources across the health system by creating a pool of qualified and experienced staff. The valuable team members who are part of our system-wide labor pool help us supplement current staffing during times of recruitment, leave or other temporary staffing needs.
Location: Riverside Hospital Services (Newport News, Va)

Surgical Coordinator
JOB SUMMARY: Schedule surgery with patients. Post surgery at designated hospitals. Schedule preoperative and post-operative office appointments for surgical patients as indicated. Compile patients surgery charts and appropriate paperwork. Complete preliminary paperwork needed for each surgical patient and places in chart for physician to review. Obtain pre-certification/insurance checks when necessary. After pre-operative examination, copy each patients surgical paperwork to include labs, H&P forms, etc., and send same to the appropriate hospital. Schedule and coordinate with appropriate facility any needed pre-operative surgical tests or clearances for patients. Coordinate with the appropriate instrumentation companies for any special equipment needed. Prepare and distribute the weekly surgical posting sheet to the appropriate persons for billing. Perform other duties as assigned from time to time by the Office Manager. EDUCATION: High school diploma or equivalent required. EXPERIENCE: A minimum of one year experience preferred with surgical scheduling. Must be familiar with CPT, ICD. Understanding of medical terminology required. LOCATION: Surgical Specialists Newport News/Hampton
Location: Riverside Medical Group (Newport News, Va)

Unit Secretary (Added 11 days ago)
Job Summary: This position works under the supervision of the Nurse Manager and Registered Nurses and the under the direction of the NM, RN and LPNs. The Unit Secretary is responsible for customer service, chart management, retrieval of reports, and patient care duties . The Unit Secretary is also responsible for performing duties such as ordering supplies, order entry, filing of patient information and follow up to patients and physician offices, and other secretarial/clerical duties as directed. Experience/Education: High School diploma preferred. One year of secretarial experience in a healthcare setting preferred. Knowledge of medical terminology. Proficient in healthcare computer based systems preferred.
Location: Riverside Regional Medical Center (Newport News, Va)



 

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