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Chief Medical Officer (Added 7 days ago) (Newport News, Va)

Riverside Health System, based in Newport News, VA, is seeking a Chief Medical Officer to play a leading role in the further development of the system's established integrated continuum of care.

Position Summary

The Chief Medical Officer (CMO) is the leadership position that serves to facilitate communication between traditional health care managers and the clinical delivery team at all locations. He/she is the chief administrative leader responsible for formulating standards of care, the strategic direction for clinical quality and safety within the organization and reports to the CEO. The CMO oversees the Riverside Medical Group, Physician Service Line Chiefs and Medical Education for RHS. The CMO works closely with both administrative staff and members of the medical staff and its leadership to maintain the high quality of medical care and to promote medical staff participation in furthering the mission of the organization. The CMO works to ensure compliance with all quality, legal and regulatory requirements. The CMO works with the leadership of the medical staffs and the various medical facility management teams as well as the medical group leadership to develop and ensure compliance with the RMG physician compact.

The CMO is instrumental in creation and maintenance of Riverside's Community Health Network (employed, independent and academic physicians). Ideal candidates will have robust experience in ACOs, advanced reimbursement models and the design and implementation of clinical protocols.

Education Required

Graduate of an accredited medical school with a MD or DO degree

Completion of an accredited residency with current Board Certification, along with significant management training

Preference is given to candidates with s master's degree in Healthcare Administration or Business Administration

Specialized Training Required

Advanced training and/or experience in medical management, healthcare law and/or quality improvement preferred

Completion of physician executive leadership coursework and management skills training is expected

License/Certification/Registrations Required

Licensed or able to gain licensure in Virginia and an active DEA number

Membership of an RHS medical staff is desirable but not mandatory

Current board certification in specialty

Continuing Education & Competency Requirements

Required to maintain board certification

Experience Required

Experience with designing effective clinical practice patterns and clinical protocols to decrease inappropriate utilization and enhance quality outcomes

Must be current and up-to-date on health system clinical quality, benchmarking and best practices

Eight (8) years of practice experience along with at least five (5) years of senior management experience in a healthcare setting is preferred

Prior experience as chief medical officer preferred

Prior physician leadership experience and experience in physician clinical quality is required; candidates with other significant physician leadership experience will also be considered

Experience in developing data tools to evaluate clinical outcomes and an understanding of healthcare information technology is required

Previous experience with EMR implementations is helpful

Knowledge / Skills/ Abilities

Serves as a member of the senior management team and assists in strategic development initiatives and programs

Participates in the annual operating and capital budget process by providing input regarding budgets of the medical group, clinical quality and safety programs and facility development

Responsible for physician engagement strategies including supporting physician recruitment and retention efforts and promoting programs that enhance physician satisfaction

Relates well to a variety of individuals and has a track record of being a team player

Communicates effectively, verbally and in writing

Is able to articulate a vision

Demonstrates excellent customer service skills

Demonstrates skills in quality improvement development, motivation of leadership in medical staff and ability to conduct meetings

Demonstrates current knowledge of accreditation, legal issues, Medicare and other value-based reimbursement programs

Demonstrates success in leading physicians to greater efficiency while improving quality, superior interpersonal skills and financial aptitude

Demonstrates abilities with strategic planning, budgeting, management and goal setting

Can make decisions under pressure

Is a proactive problem-solver

Possesses strong organizational and follow-through skills; able to prioritize multiple projects and deliver results

Works closely with operations throughout the system across the continuum of care

Operational experience

Develops, implements and evaluates clinical practice protocols in collaboration with the clinical staff, facilitating the transition to evidenced based practices

Drives the development of a culture of patient safety as well as ongoing implementation of the quality improvement plan to assure safe and effective patient care

Provides leadership and vision in the development of clinical guidelines and care pathways

Participates in the development and implementation of clinical information systems and EMR to allow proper utilization of clinical data and feedback to physicians regarding practice and population health

Location: Riverside Medical Group

Riverside Health System currently is seeking a full-time Clinical Documentation Integrity Director.

Job Summary: The CDI Director supports multiple acute care hospitals within the program for Clinical Documentation Improvement (CDI). The CDI director implements and provides oversight for the organizational clinical documentation improvement program in an organized and standardized manner, to include the establishment of program success metrics. The Director insures the CDI team completes admission reviews of patient records to (a) evaluate documentation to assign the principal diagnosis, pertinent secondary diagnoses, and procedures for accurate and optimal DRG assignment; (b) evaluate appropriateness of documentation to support quality standards; (c) initiate a review worksheet; and (c) coordinate documentation queries to providers from all team members seeking to improve documentation accuracy (CDI members, Coding and Revenue Cycle team members, Care Management/Utilization Review team members). The Director insures CDI team members conduct timely follow up and prompt providers regarding missing, unclear or conflicting medical record documentation. The CDI Director collaborates with HIMS, Revenue Cycle and CM/UR regarding education and support of providers. The CDI Director participates in the analysis and trending of statistical data for specified patient populations to identify opportunities for improvement. The Director participates in chart reviews as needed, conducts data and root cause analysis and provides feedback and findings with leadership. The Director recruits, hires and trains CDI staff that will function at the organization's hospitals and designs staffing programs, cross coverage, etc. that ensures efficiency and stability in the program. The CDI Director serves as an expert resource in reviewing documentation requirements for all payer types (CMS, RAC, Medicare Advantage, Commercial payors, etc).

Education: BSN required. Masters Degree in business, healthcare administration or related field is preferred.

Licensure: Must be licensed as a RN by the State of Virginia.

Certifications: CCDS or CCS required.

Experience: Must have at least 5 years experience with in Med/Surg, ICU or Surgery, Must have 5 or more years experience with Clinical Documentation Improvement, Must have at least 5 years Supervisory experience. Demonstrated expertise in coding classification systems such as ICD9/10, MS-DRG, APR-DRG and HCC required, as well as experience with RAC. Strong communication and presentation skills. Strong analytic skills and performance improvement skills

Location: Riverside Regional Medical Center

Dining Operations Manager (Newport News, Va)

Warwick Forest Retirement Community is seeking a trained professional to run the operations of a fully functioning restaurant in our Independent Living Community located in Newport News, VA.

DESCRIPTION: Manages all day to day aspects of the dining services operations within the facility. Ensures the delivery of a quality dining experience as well as meeting the nutritional needs of the residents we serve. Responsible for meeting all aspects of HACCP, State and Local Health codes. Able to lead a diverse staff and successfully carry out all their essential job functions as well as successfully fulfill all our resident obligations. The qualified candidate should also have a proven track record of quality and safety assurances and an accomplished ability to manage a large budget. Our goal is to offer our residents an impeccable dining experience on all levels of service. The hours of operation are 7 days a week from 8am until 7:30pm.

EDUCATION: Associate degree in Hospitality, Healthcare, Business Administration or related field required.

LICENSURE: Certified Dietary Manager certification and or Serve Safe certified.


Five(5)-Ten (10) Years foodservice management in an upscale operation is strongly preferred.

Prefer a Continuing Care Retirement Center or other Healthcare Environment.

Location: Warwick Forest

Director - ICU Nursing Services (Added 9 days ago) (Eastern Shore, Va)

Riverside Shore Memorial Hospital is seeking a Director of ICU Nursing Services.

Job Summary: The Nursing Director of the department/unit reflects the mission, vision, and values of Riverside Health System adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Participates in the development of a strategic vision for Nursing; develops, implements, and promotes strategies for patient care delivery and hospital operations. Collaborates with the interdisciplinary team to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance the overall patient experience. Oversees the development of clinical and financial systems and nursing systems resources. Oversees the development and implementation of capacity expansion plans. Models effective leadership behaviors to achieve organizational outcomes.

This position oversees approximately 16 full time employees in the ICU as well as approximately 3 nursing supervisors and PICC team. RSMH's ICU is 9 beds.

About Riverside Shore Memorial Hospital: RSMH is located in Nassawadox, VA but will be moving to Onley, VA once our facility nears completion in 2017. Our new facility will house 52 inpatient rooms 13 emergency beds, 3 ORs and 2 procedural rooms. For more information please visit: http://www.riversideonline.com/shore/new/index.cfm


Graduate of a school of registered nursing is required.

Bachelor's Degree required or able to obtain within 5 years.

Master's degree is preferred.

Licensure/Certification: Licensed as a Registered Nurse with eligibility in Virginia is required. PALS, ACLS, and CPR certification is preferred.

Experience: 5 years of progressive healthcare leadership experience (charge nurse, manager, supervisor, director) is required.

Hours: days with some evenings and weekends as needed.

Location: Shore Memorial Hospital

Director of Nursing (Gloucester, Va)

Sanders Retirement Village located in Gloucester, Virginia is seeking an experienced long term care nursing leader for an opening for Director of Nursing.

Job Summary: The Director of Nursing has the responsibility for the administration of Nursing Department and the coordination of resident nursing care services. The Director of Nursing utilizes clinical and management expertise to develop, implement, and evaluate resident care for the facility. Ensures the quality of resident care provided. The position encompasses specific areas and facility wide administration, management, collaboration and education. May perform other duties as assigned.

Additional Information: 55 Dual certified LTC/SNF beds, 32 Assisted Living beds. The DON oversees 2 nurse mentors (managers) as well as 1 nurse supervisor. Sanders has a "Culture Change Model of Care."

Education: Graduate of a school of registered nursing is required. Master's degree in Nursing, Business, Health Administration, or related field or a BSN with 3-5 years progressive administrative experience is preferred.

Certification/Licensure Requirements: Licensed or eligible by the State of Virginia as an RN.

Experience Requirements:

  • 3-5 years of progressive management experience in which has provided opportunities to develop skill in nursing practice and in the application of administrative principles is required.
  • Previous experience in the management of multiple unit/services and experience with long term care is strongly preferred.
  • Previous ADON or DON experience in long term care is strongly preferred.

Location: LHARS Management Contracts

EVS Supervisor (Added 10 days ago) (Newport News, Va)

Job Summary: Works under the supervision of the Director of Environmental Services. For the employees under the direction of this Supervisor, he/she schedules their work, evaluates, their performance and resolves employee complaints. Additionally, this Supervisor is responsible for the quality of work, the productivity of the department, increasing department moral, the working relationship with the medical staff, and employee adherence to facility and departmental policies, procedures and guidelines. Performs other duties as assigned. Fills in and performs duties as needed for other team members in the department.

Education: High School graduate or equivalent is preferred. Educational courses in housekeeping preferred.

Experience: 3-5 years of supervisory experience in housekeeping is preferred.

Hours: 11a-730P rotating days, weekends and holidays

Location: The Gardens At Warwick Forest

FT Kitchen Team Lead (Newport News, Va)

Riverside Behavioral Health Center located in Hampton, VA, is seeking an experienced Food Service Supervisor/Lead.

Job Summary: Works under the supervision of the Manager/Director of Food Service and Dietitian. Performs duties related to directing and leading the production of therapeutic diets and meal services to include, but not limited to preparation of hot food and cold food menu items, ordering, storage of supplies, proper portioning and delivery of food items to meet the therapeutic nutritional guidelines, completion of production sheets , cafeteria service, special functions, waste reduction and cleaning of their designated work station. In addition, this position must take full department responsibilities in the absence of the Manager/Director. Ability to demonstrate the knowledge and teach the skills necessary to provide age appropriate meals and nourishments as described according to the departmental policy and procedure. Promotes and maintains safe work environment for staff and customers, incorporating national patient safety initiatives. Ensures patient Meal Tickets are printed and information used to determine production.

Educational Requirements: High school diploma or GED preferred. Formal training as a cook preferred. ServSafe Certification preferred.

Experience Requirements: Two years or more experience as a cook is strongly preferred. Previous work in a healthcare facility is preferred.


Food Services Manager (Hampton, Va)

Job Summary: Works under the direct supervision of the System Director. The Manager is responsible for managing activities of the nutrition services department providing quality food services and nutrition care for the patient population, visitors, guests and hospital staff. Works with the System Director to establish policies and procedures and provides administrative direction of menu formulation, food preparation and service, purchasing, sanitation standards, safety practices and personnel utilization. Works with the System Director to select professional dietetic staff and manages departmental education programs. Coordinates interdepartmental professional activities and acts a resource person to staff and management on matters pertaining to dietetics. The Manager is responsible for achieving results through leading, coaching and counseling management and clinical team members. The Manager organizes, coordinates staff and controls a wide range of food services activities so as to accomplish the goals and objectives of the department. Initiate continuous quality improvement projects on an ongoing basis so as to improve key aspects of service. Responsible for the efficient operation of the department and adherence to required policies, procedures, state and federal regulations. The Manager ensures nutrition service staff follows hospital policy and procedures designed to promote patient safety and reduce health care related injuries. Responsible for ensuring staff follows the proper guidelines for body mechanics, hazardous materials and standard precautions to avoid personal accidents and injuries.

Education: Bachelor's degree in Dietetics, Culinary Arts, Food Services, Management, Hospitality Services, Business or other related field is required.

Certification: Serve Safe certification is required within 12 months of hire.


3-5 years of progressive food experience preferred.

Two years of experience as a Food Services Manager preferred.

Knowledge of basic computer skills preferred.

Previous working experience with the public required.

Knowledge of State Regulations, Joint Commission accreditation standards, RHS policies and procedures preferred.

Hours: M-F, other days/hrs as needed


Home Care Manager, RN (Hampton, Va)

PACE (Program for All-Inclusive Care of the Elderly) is a community-based program which provides patients with all necessary health services while they stay in their homes. It covers many different types of services including a day center, personal care in the home, home based emergency response system, transportation to appointments, delivery of medical supplies, therapy, as well as inpatient services. JOB SUMMARY:Works under the supervision of the PACE Senior Nurse Manager, oversees the day to day operations of the PACE In-Home Services program. Responsible for all in-home services staff, including RNs, LPNs, Schedulers and Office Assistants. Assists leadership in the policy formation, program development and implementation and annual budgeting. Provides supervisory visits to home care staff (RN, LPN, UCP) in the field to evaluate skills, customer service and general performance. Assists with initial, annual and change in condition assessments as needed in the participant's home environment. Coordinates plan of care with appropriate community resources and the IDT. Acts as the liaison between any contract agencies and PACE, including facility settings such as assisted living and nursing facilities. When appropriate, provides direct care and education to participants and families in the home setting and documents accordingly in the medical record. Communicates changes in participant condition and progress to the IDT and Home Care team members. In the absence of the Sr. Nurse Manager may function in that role as requested by the Site Director. Supports and lives out the Riverside Care Difference.

EDUCATION:Bachelor's Degree in Nursing - If hired, employee agrees to obtain his or her Bachelor of Science in Nursing (BSN) degree no later than 5 years (60 months) from date of hire.


Licensed RN or board eligible by the State of Virginia or compact state is required.

Current valid drivers license and acceptable driving record required upon hire and to be maintained throughout employment.

Must have reliable transportation to make visits to patient's homes as needed.

CPR Certification training required and must be maintained current throughout employment.


Must have minimum of 1 year working experience with the frail and elderly population.

5 years of RN nursing experience in healthcare, preferably in a geriatric or community setting (home, residential or acute) required.

15+ years of LPN experience and/or healthcare management experience will be considered in lieu of 5 years of RN nursing experience.

2 years of managerial experience in healthcare, preferably in a geriatric or community setting (home, residential or acute) required.

2+ years home care nursing experience highly preferred.

ADDITIONAL: Must demonstrate ability to communicate, perform and train the required skills necessary for providing routine nursing care both in a clinic or home setting. Must demonstrate competency and ability to use computer and working knowledge of computer based software as applicable. Must have excellent communication skills both verbal and written necessary to positively engage and interact with staff, physicians, participants and their care givers and facility visitors. Must be professional in appearance and manner, recognize own limits. Must demonstrate strong leadership, interpersonal and problem solving skills with the ability to foster a strong interdisciplinary teamwork environment. Responds and provides direction and guidance in a positive manner. Seek and provide help and guidance as appropriate. Serves as a role model for all staff members to include students, interns, and volunteers. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Must be able to sit/walk/stand for extended periods of time. Must be able to quickly respond in an emergency situation. Must have the ability to move in and out of the facility unassisted; walk, stand or sit for extended periods of time. Must be able to travel on as needed basis. Ability to analyze data and arrive at logical conclusions for operating and budgeting purposes. Comprehensive knowledge of general nursing theory and practice, to include basic disciplines related to nursing (such as biological, physical, social and medical sciences) with thorough knowledge of the underlying principles of care management, treatment and nursing procedures. Must maintain strong working knowledge of organization, policies and procedures of the facility. Requires higher level of comprehension, observation abilities, demonstrate memory for details, and exhibit independent decision making abilities. To also include knowledge of PACE regulatory policies, procedures and accreditation standards required. Possible exposure to body fluids, needle puncture wounds and communicable diseases. Occasional exposure to toxic chemicals used for disinfection, hot water and specialty equipment that requires knowledge and training. Occasional exposure to chemotherapy agents.

HOURS: To work primarily day shift 8:00am to 5:00pm Monday through Friday. Must be able to work evening shift, weekend shift and on-call as needed based on participant's care needs.

Location: PACE - Hampton

Riverside Warwick Forest is seeking a CTRS or Certfied Activities Director for a Household Mentor - Life Enrichment opening.

Job Summary: The Household Mentor works in partnership with the Household Nurse Mentor to promote resident and guests well-being and satisfaction by supporting resident-guest directed care. The Household Mentor provides leadership to the household team, keeps the overall functioning of the household running smoothly, and fortifies the vision of the household. The Mentor supervises employees within the scope of licensure and household responsibilities. As a working leader, the Household Mentor performs tasks essential to the direct care of the residents and guests according to facility and RHS policies and procedures. The Mentor assures the household's ability to plan and carry out interests and social activities to meet resident and guest wishes and to promote the psychosocial well being of all residents and guests. The Mentor facilitates a real team approach that empowers staff, residents and guests to make autonomous decisions. As an employee of the household, the Household Mentor is considered a versatile worker and is cross-trained in different functions of the household within scope of licensure (if applicable) in order to meet resident and guest needs as they occur.

Additional Information: This is a management position, overseeing approximately 8.2 FTEs as well as 25-50 ambulatory assisted living residents.

Educational Requirements: Prefer a 4 year college degree with course work in Recreation Therapy, Gerontology, Education, Mental Health, the Arts or other related field. Upon employment must be willing to complete the Social Service Designee course.

Certification/Licensure Requirements:

Certified Therapeutic Recreation Specialist or Certified Activity Director required.

Heart Saver AED (AHS) is required within 30 days of hire.

Current valid driver's license with acceptable driving record is required.

Experience Requirements: 2 years of leadership experience in senior living, family and aging services, mental health, children's services, the arts, or teaching is strongly preferred.

Location: Warwick Forest

Manager, Quality Outcomes (Newport News, Va)

Riverside Regional Medical Center has an opportunity for a Manager of Quality Outcomes.

Job Summary: This position reports to the Director of Clinical Process Improvement for Riverside Regional Medical Center. The selected candidate will manage abstraction, validation, and reporting of quality outcomes measures for our inpatient and outpatient populations. Will serve as a subject matter expert on federal and state regulatory quality reporting requirements (e.g. Core Measures, Meaningful Use) and quality incentive programs (e.g. Value-Based Purchasing, Quality-In-Sights: Hospital Incentive Programs and Hospital Readmission Reduction Program). Also, the Manager of Quality Outcomes will have direct day to day oversight of our Clinical Data Abstractors working in Clinical Process Improvement. This manager will serve as quality representative on committees, assist with quality related process improvement projects (e.g. RCA, FMEA), and other duties assigned to support the Clinical Process Improvement at Riverside Regional Medical Center.

Education: Registered Nurse required and Bachelor's Degree in Nursing preferred.

Licensure: Current nursing license in VA required.

Experience: Minimum 2 years nursing acute care, leadership, process improvement and/or quality abstraction is preferred. CPHQ certification is preferred.

Location: Riverside Regional Medical Center

Manager, Revenue Cycle (Eastern Shore, Va)

Riverside Shore Memorial Hospital located on the Eastern Shore of Virginia is seeking a Revenue Cycle Manager.

Job Summary: Works under the direct supervision of the Facility Senior Director of Operations and VP/Administrator. Responsible for identifying and resolving systemic issues within the hospital. In order to identify global problems, the analysts will need to create and analyze numerous standard and ad hoc reports to support operations, including but not limited to, work queues, revenue cycle dashboards, payment variances, denial management, productivity measures, customer service measures, quality indicators, and charge master maintenance for both hospitals and clinics. Deep and broad experience with Revenue Cycle software/systems. Assists with the operational compliance of daily operations of Revenue Cycle departments to include: Medical Records, Registration, Insurance Verification, and ER Registration. Responsibilities include: charge master audits/corrections, compliance reporting relative to patient accounts and billing , chart review audit compliance for patient account authorizations, medical necessity, payments and denial management and correct. Has the responsibility to work across all departments to ensure processes and operations align with billing processes in the revenue cycle department. Creates reports at least monthly, tracking denials, DNFBs, and patient collections concerns which include time of service collections.


Associates degree in Business, Finance or Accounting or at least 5 yrs Patient Accounting/Healthcare Finance experience is strongly preferred.

Bachelor's degree is preferred.

Experience Requirements:

Prefer at least 2 years healthcare finance experience.

Excellent organizational, process thinking and interpersonal skills are required. Strong knowledge of sound business practice, clinical/hospital operations and system integration required.

A strong understanding of revenue cycle operations in the following functional areas: Registration, Charge Entry, Coding, Billing/Follow-up/Collections including denial management and payment variance, and Cash Posting.

Demonstrated ability to work independently, to be flexible and-prioritize workload, decision-making skills, and professional development through participation in continuing education and professional organizations.

Ability to train clinical staff on new technologies and processes and to analyze work flow for process improvement.

Location: Shore Memorial Hospital

Nurse Manager (Newport News, Va)

Job Summary: Works under the supervision of the Director of Nursing and Assistant Director of Nursing. Responsibilities include work scheduling, evaluating employee performance and managing employee relations. In addition, the nurse manager is responsible for the quality of work, staff productivity, team morale, nursing unit budget, physician collaboration, and employee adherence to facility and departmental policies, procedures and guidelines. Performs other duties as assigned.

Educational Requirements:Graduate of a school of registered nursing. BSN preferred.

Certification/Licensure Requirements:Licensed or eligible by the State of Virginia as an RN

Experience Requirements:3 years of progressive management experience in the area of medical/surgical nursing preferably in Long Term Care or CCRC preferred. Demonstrated ability in Charge Nurse role (2 years) is required.

Hours: 8am-4:30pm M-F

Location: The Gardens At Warwick Forest

Riverside Walter Reed Hospital located in Gloucester, VA is seeking a Nurse Manager of Surgical Services.

Job Summary: Responsible for integration of the nursing process to include, coordination/management of patient care and the organizing, planning, directing, and evaluating of Services provided with a core focus on Facility and associated departments. Provides leadership, direction and mentorship/support to the staffing needs for the designated specialty area(s). As a Clinical Expert, ensures the provision of clinically competent services by validating staff competency in the provision of a comprehensive range of services/care in accordance with standards of excellence, age-specific and cultural sensitivity established by Riverside Health System and facility goals and strategic plans. Performs other duties as assigned.

Additional Information: Responsible for approximately 35 employees, 3 ORs and 2 procedure/GI lab rooms. 200-240 OR cases per month and approximately 170-300 GI procedures per month. This closely knit OR team has great longevity with employees and experience and low turnover. Staff is cross-trained to GI lab, Pre, Post, and CSR.

Education: BSN or higher required or willing to enroll in program within 6 months and complete BSN within 5 years.

Certifications/Licensure: Licensed or eligible by the state of Virginia as an RN required. Specialty certifications such as CNOR, CASC, CCRN preferred. ACLS certification required within 6 months.

Experience: Progressive leadership experience which provided opportunities to develop skills in nursing practice if applies, and/or in application of administrative principles. Concentrated experience in surgical services. Knowledge of regulations, policies, procedures, accreditation standards required. Knowledge of personnel administration, economics, and legislation.

**Relocation Reimbursement is Available!**

Location: Riverside Walter Reed Hospital

Office Manager (Added 9 days ago) (Williamsburg, Va)

Job Summary: Works with the supervision of the practice director. Responsible for the daily activities of the practice and the planning for the business plan based on practice analysis of data. Responsible for the scheduling of staff and coverage for vacancies due to: illness, vacation and other scheduled and un-scheduled absences. Maintains current knowledge of revenue cycle and internal financial controls, management of patient/provider schedules and efficient, customer-friendly practices of the office. Conducts interviews and hires to fill open positions. Coordinates the orientation of new employees and assists with new provider onboarding. Verifies competence of office employees and orientation/cross training of staff. Other duties as assigned including but not limited to the ability to fill most positions in the event of vacancies and to assist with office efficiency.

Education: High School degree preferred. College preferred.

Certifications: CPC preferred.

Experience: Previous medical office management experience strongly preferred.

Hours: 8am-5pm

Location: Riverside Medical Group

Riverside Home Care located in Newport News, VA is seeking a full timeRN-Clinical Manager.

Job Summary:Works under the supervision of the Agency Nurse Managers and assumes responsibility for the smooth and effective operation of the Agency in the absence of the Administrator and/or Director of Nursing, on a 24-hour basis. Supervises nursing care, instructs nursing procedures, and interprets policy and application of policy to team members. Ensures effective staffing levels and resources for quality patient care. In addition this position must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served within Agency. May perform in RN role by assessment, planning, implementing, and evaluating the total nursing care of assigned patients. The Clinical Manager may work in a variety of settings and roles within the Riverside Home Care Division. The Clinical Manager utilizes communication, critical thinking, problem solving, and decision making to oversee patient care throughout the Agency based on physiological, psychosocial and cultural diversity. Responsible for supervising and delegating non-professional personnel working directly with him/her to ensure optimum patient care. Must demonstrate competence in dealing with age related needs of specific patient populations served by the Agency. Works under the direction of leadership and a multi-disciplinary team to provide a comprehensive range of services or clinical care associated with and in accordance with standards of excellence established by Riverside Health system and Division goals and strategic plans.

EDUCATION: Diploma or higher in Registered Nursing required. BSN preferred. Specialty certification in field highly encouraged.

LICENSURE:Licensed RN by the State of Virginia or compact state. Current, valid driver's license and acceptable driving record with proof of satisfactory driving record /history; proof of auto liability coverage as required upon hire by Virginia State law and to be maintained during employment. CPR/BLS is required and to be maintained.

EXPERIENCE:Minimum 4 years of nursing experience preferably in an acute or home care setting. Strongly prefer 2 years of experience in a supervisory capacity, i.e. charge nurse, supervisor, manager.

Location: Riverside Regional HHA

Regional Director of Physician Services and Operations (Added 8 days ago) (Williamsburg, Va)

Job Summary: The Regional Director for RMG Physician Services and Operations works under the direct supervision of the RHS Regional Lead, in concert with the Regional Medical Director and in collaboration with RMG and RHS leadership to define and achieve short and long term strategic, operational and financial goals for the integrated services within the region. Assists the regional lead to strategically evaluate market needs for physician services that ensure financial success of the geography, including assessments of employment versus affiliate models, telehealth options, and other physician service partnerships. Prepares business cases, pro formas, and other market analysis to support recommendations. Works with recruitment and marketing departments to develop and implement appropriate strategies to achieve stated goals. Participates in recruitment activities and ensures contract offers are consistent and compliant. Ensures onboarding actions are completed in a timely manner based on employment start dates. Develops strong relationships with key community partners and champions Riverside initiatives to gain market share.

The Regional Director has operational responsibility for the RMG practices in the region. The director will ensure compliance with RMG divisional and RHS corporate policies, procedures and standards. Collaboratively develops local policy and procedures to standardize performance and meet operational metrics in all practices. Analyzes critical data and information to evaluate programs and investments. Identifies opportunities and implements programs to increase new patient capture and retention and reduce operating costs through efficiency. Works with other system leaders and departments to implement innovative technologies and new programs. Collaborates with other practice directors to ensure consistency in performance, patient experience and program sustainability to increase and enhance RMG/RHS brand awareness. Ensures compliance with provider based standards in specialty offices.

Education: Bachelor's degree in related field required. Master's degree preferred.

Experience: 10 years or more successful experience in medical practice management or related business field is required.

Location: Riverside Medical Group

Retail Manager - Food Services (Newport News, Va)

Riverside Regional Medical Center is seeking qualified food service manager candidates for a Retail Manager opening.

Job Summary: Provides leadership and general management of retail food service operations. Scope of service includes a main cafeteria, a coffee shop and bistro. Assists in achieving excellence in food service including plans for sales, costs and profit enhancements. Ensures a professional and appropriate service standard while performing the job. Follows and enforces system wide safety and service standards as well as department specific service standards. Functions as system administrator for the point of sale software. The Manager organizes, directs and coordinates staff and controls a wide range of Food Services activities so as to accomplish the goals and objectives of the department. Initiates continuous quality improvement projects on an ongoing basis so as to improve key aspects of service. Responsible for the efficient operation of the department and adherence to required policies, procedures, state and federal regulations. The Manager ensures nutrition service staff follows hospital policy and procedures designed to promote patient safety and reduce health care related injuries. Responsible for ensuring staff follows the proper guidelines for body mechanics, hazardous materials and standard precautions to avoid personnel accidents and injuries. Supervises all activities related to production, sanitation and/or patient meal services in the absence of other departmental management. Completes additional projects or duties as requested by the Director. This position will oversee approximately 30 FTEs.

Educational Requirements: Bachelor's Degree in Dietetics, Culinary Arts. Food Services, Management, Hospitality Services, Business or other related field required.

Certifications: Serve Safe Certification required within twelve months of hire.


3-5 years progressive food experience preferred.

2 years of experience as a Food Services Manager preferred.

Knowledge of basic computer skills preferred.

Previous working experience with the public required.

Knowledge of State regulations, Joint Commission accreditation standards, RHS policies and procedures and Food Services policies and procedures preferred.

Location: Riverside Regional Medical Center

Sr Business Process Manager (Newport News, Va)

Job summary: An internal consulting position that leads complex productivity and labor optimization initiatives throughout Riverside Health System. Manages multiple complex projects, delivering results within established timeline. Engages with teams at the system, facility, service line, department, and front-line levels to ensure that business units are staffed in a safe and cost-effective manner. Utilizes process improvement techniques and tools such as Lean, Project Management and Six Sigma to develop and facilitate positive change. Measures results and return on investment across the 5 focus areas (people, integration, quality, growth, finance). Consults with top executives, clinicians, operational managers, and physicians to identify, scope, and initiate projects that help Riverside achieve our commitments to our patients, residents, team members and community. Achieves results using influence and demonstrated leadership techniques rather than force. Focuses on sustaining changes to foster culture shifts that promote lasting results.

Education: Master's degree is required.


Ten or more years of process improvement experience.

Black belt certification in Lean or Six Sigma are required.

Professional experience in the areas of industrial engineering, operations research, management, financial and systems engineering, or economics.

An ability to think critically about cause and effect relationships. Demonstrated track record of leadership among peers.

Strong communication and analytic skills in line with level of experience.

Additional Requirements:

Must be able to use a personal computer for a wide variety of applications, including database, spreadsheet and web applications.

Excellent written and verbal skills and demonstrated ability to proactively approach problems.

Evidence of being able to create solutions and orchestrate an implementation plan is required.

Knowledge of and ability to read financial reports and work at all levels of the organization is necessary.

Excellent oral and written communication skills and the ability to work with and establish positive relationships with team members in all areas of Riverside. Must work well independently but also be a team player.

Hours: 8am-5pm

Location: Riverside Hospital Services

Supervisor RN (Hampton, Va)

Works under the direction of the Director of Nursing. Supervises and directs nursing services on one or more units in a facility. Assesses, plans, implements, and executes resident care and directs all activities in order to provide quality service. Maintains close contact with residents, families and staff while coordinating nursing services with all other disciplines. Performs other duties as assigned.

Education: RN program graduate is required. BSN is preferred.

Licensure/Certifications: CPR/BLS is required within 30 days of hire. Current and valid RN licensure with eligibility in Virginia is required.

Experience: Previous charge nurse or supervisory experience is strongly preferred. Previous long-term care experience is strongly preferred.

Location: Hampton Rehabilitation Center

System Director, Risk Management (Added 6 days ago) (Newport News, Va)

Riverside Health System is seeking a System Director of Risk Management to be based in Newport News, VA.

Job Summary: This position is responsible for directing health system risk management activities. Key responsibilities include developing effective, proactive risk management strategies and initiatives designed to improve quality of care and minimize the risk of harm; managing and analyzing risk management data; conducting risk management educational programs; developing key risk management systems, policies, procedures and guidelines to identify and mitigate risks; coordinating insurance coverage and risk financing; and complying with legal, regulatory and system requirements to improve outcomes. This position requires strong interpersonal and customer service skills. Must have situational awareness and ability to communicate delicate facts and outcomes with empathy and compassion.

General Requirements:

  • Must be willing to travel internationally and maintain a valid passport.
  • Must be a member of ASHRM and VASHRM and have active participation in those groups.


  • Bachelor's degree in related field such as Nursing, Business, Risk Management, or Healthcare Administration is required.
  • Master's Degree or higher is required.

Certification/Licensure Requirements:

  • Licensed or eligible by the State of Virginia as an RN, or Licensed/Certified Practitioner in area of responsibility if applicable.
  • CPHRM certification is required.

Experience Requirements

  • 7 years of progressively more responsible leadership expeirence in healthcare risk management is required.
  • Experience in large multi-sit healthcare organization is preferred.

Location: Riverside Healthcare Services

Unit Manager RN (Warsaw, Va)

Riverside Health System - The Orchard Retirement Community located in the Northern Neck of VA is seeking a full time RN-Unit Manager.

The RN-Unit Manager works under the supervision of the Director of Nursing and Assistant Director of Nursing. Responsibilities include work scheduling, evaluating employee performance and managing employee relations. In addition, the nurse manager is responsible for the quality of work, staff productivity, team morale, nursing unit budget, physician collaboration, and employee adherence to facility and departmental policies, procedures and guidelines. Performs other duties as assigned.

The Orchard was recognized with the Bronze - Committment to Quality Award by the American Healthcare Association and National Center for Assisted Living.

***$2,000 sign on bonus for eligible applicants*****

Education: BSN preferred; RN diploma required.

Certifications: Current and valid RN licensure (or eligible) in Virginia required. CPR certification required.

Experience Requirements:

  • 3 years of progressive management experience in the area of medical/surgical nursing preferably in Long Term Care or CCRC.
  • Demonstrated ability in Charge Nurse role (2 years) is required.
  • Prefer recent RN experience in Long-Term care or Skilled Nursing setting.
  • Supervisory experience highly desired.
  • Strong communication skills, ability to lead teams effectively required.

Hours: Full time, M-F. Call Rotation required.

Location: The Orchard At Warsaw