Medical Records Inappropriately Accessed by Team Member

Newport News, VA - Riverside Health System is offering free credit monitoring to several hundred patients affected by a privacy breach.

The breach was discovered during a random company audit on Nov. 1. After an investigation, Riverside's Compliance Department determined that an employee had inappropriately accessed 919 medical records, spanning September 2009 through October 2013.  The information accessed included patients' social security numbers, a summary of the patient history and other information that appears in Riverside's electronic medical record.

The employee has been terminated.

Riverside is contacting the patients affected by this event. All will be offered complementary three-bureau credit monitoring. The company has attempted to send notification letters to all patients and next of kin to those known to be deceased, but has been unable to locate current contact information for all affected patients.  If you believe that you may be affected by this privacy incident and have not received a notification letter, you may call 1-877-753-6854 toll free and someone will be available to speak with you.

"Riverside would like to apologize for this incident," said company Spokesperson Peter Glagola. "We are truly sorry this happened. We have a robust compliance program and ongoing monitoring in place, and that's how we were able to identify this breach. We are looking at ways to improve our monitoring program with more automatic flags to protect our patients."

Riverside is partnering with FairWarning®, a company that offers a patient breach and monitoring software tool, to expand audit capabilities. 

Published: December 29, 2013



 

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